IT Support Training
Offering special group class at the end of each month. Limited to 10 members only. Please register before the 20th to confirm your seat.
Group Virtual Classroom: Online
As a IT support technician, you are an IT support professional who spends much of your day visiting customers at their workstations or home office, providing technical support to many desktop systems.
In this Hands-on, you will learn about key support center processes and concepts to improve overall support operations, and you will gain customer service and interpersonal skills that improve the customer’s experience.
CompTIA A+ Training . (Three Months Access, No extra fee)
The total course time is 111 hours.
139 Training Videos 82 Section Quizzes 122 Lessons 117 Demonstrations 74 Lab Simulations
By completing the Enterprise IT Support Specialist Training Program, you’ll understand how to: Improve support-center productivity Provide exceptional customer support Handle difficult customer situations Implement best practices for problem solving Exhibit assertive confidence while reducing job stress Learn the latest skills needed by today’s computer support professionals. Perform tasks such as installation, configuration, diagnosing, preventive maintenance and basic networking. Troubleshoot and maintain the wired or wireless IT network. Gain an in-depth knowledge of the features and functions of networking components Install, configure and troubleshoot basic networking hardware, protocols and services.
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