Special thanks to our member for creating this content: John Korduba
Contents
Q&A – Changing User’s Job Title
Q&A – Changing User’s Telephone Number
Resetting a Password
A common request that the Help desk Tech will have to deal with is users needing to have their passwords reset. The following steps go over this.
Access the Domain Controller.
(“Server Manager” displays).
Click Tools/ Active Directory User and Computers.
Right click on the user account.
(menu displays).
Click Reset Password.
(“Reset Password” dialog box displays)
Enter the new password.
Keep “User must change password at next logon” checked.
If user’s account is locked, check “Unlock the user’s account”.
NOTE: The user’s account can be unlocked here only if the password is also being reset.
Click OK.
(Password is reset).
Unlocking the User’s Account
If the user does not need to have their password reset, but does need to have their account unlocked, the following steps apply.
In Active Directory, right-click the user’s account.
(menu displays).
Click Properties.
(“[User account] Properties” dialog box displays)
Click Account tab.
(“Account” tab displays).
Check Unlock account.
Click OK.
(User’s account is unlocked).
Q&A – Changing User’s Job Title
Question: How do I change a user’s job title in Active Directory?
Answer: See steps below.
Access Active Directory, right-click on the user’s account. Click Properties/Organization tab.
(“Organization” tab displays).
Fill out the Job Title field as needed.
Click OK.
(Job Title is changed)
Q&A – Changing User’s Telephone Number
Question: How can we change the user’s telephone number in Active Directory?
Answer: See steps below.
In [User Account] Properties dialog box, click General tab.
([User Account] Properties/ “General” tab displays)
In Telephone number field, enter information as needed.
Click OK.
(Telephone number information is updated.)
Q&A – NetBIOS name
Question: How to find a domain’s NetBIOS name?
Answer: see following steps
From Domain Controller’s Start menu, click on Windows Administrative Tools.
(“Administrative tools” screen displays.)
Click Active Directory User and Computers.
(“Active Directory Users and Computers” screen displays.)
Right-click the domain.
(menu displays).
Click Properties.
(NetBIOS name (“DCDH0”in this case) displays.)
Searching in Active Directory
AD stores different types of objects – users, computers, et al. How to look for them?
As an example, let’s search for a user.
Open Active Directory Users and Computers.
Select Users.
Click Find icon.
(“Find Users, Contacts, and Groups” dialog box displays.)
Right now, the search is constrained to find only “Users”, “Contacts” and “Groups” and is only looking in the “Users” folder.
Click the Find drop-down to change search criteria.
Clicking the down arrow for [searching] In would either broaden or change the search target.
This would be especially useful if searching for a user that was misfiled in a non-“User” folder.
Special thanks to our member for creating this content: John Korduba
0 responses on "Active Directory Training for IT Support | Managing AD Accounts"