Get started with our popular learning path

Step 1: IT Fundamentals v1.0

Step 2: Help Desk Support Real-World Skills

Step 3: Help Desk Ticketing Systems Course

Step 4: Active Directory User Management Course

Step 5: Office 365 Administrator Course

IT Support Resume, Applying for Jobs and Communities


IT Fundamentals v1.0 course focuses on the essential IT skills and knowledge needed to perform tasks commonly performed by IT Professionals, namely: Setting up a workstation, including conducting software installations; establishing network connectivity; identifying compatibility issues and identifying and preventing security risks; managing the safety and preventative maintenance of computers. IT Fundamentals v1.0 is an entry-level certificate aimed at those seeking to enter into the IT industry. No prior hands-on experience is required to use or complete this course.

Take This Course

This course is a study of Help administration and real-world skills, including how to manage system resources (users, group users, and system storage). By the completion of this course, you will be able to configure, secure, manage users, and apply user- and host-based security. You will participate in Project labs and evaluate system administration concepts as they apply to real-world scenarios.

Take This Course

If your organization is anything like any of ours, there’s always a lot of stuff to do. Vendors need to get paid. Customers need to get invoiced. Staff needs to do work for customers. Sales inquiries need to be answered. Bugs in hard- or software need to be fixed, and everyone needs to know that they have been fixed. Somebody needs to take out the garbage. And at the end of the day, you’ve got to know who wanted what, who did it, when it got done, and most importantly what remains undone. That’s where you need to know how to use Ticketing Systems.

Take This Course

Introduction to Active Directory and Active Directory Management. In this course, you will learn how to add users, group, and any other technical skills required to manage Active Directory. Members will be able to answer real-world interview questi…ons like the ones below and much more after this live session. “Do you know how to add users in AD?” “Can you tell me the process of resetting users passwords in AD?” “How do you access AD from a desktop computer?”

Take This Course

Office 365 is a subscription service that you use at your organization. You can access the Office applications across your devices, and you get online file storage and sharing. If you’re the purchaser for your organization, you can choose from different plans where the applications and services vary according to what your organization needs.

Take This Course

After completing our recommend courses for Entry level IT Supports jobs you can take this course for working on your resume and finding IT communities. In this course, you will learn how to search for IT entry-level jobs, How to use certificates, work on sample resume and find the best IT communities. If you have not started with our recommended courses please start with IT Fundamentals V1.0 Course

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  • PMI, Project Management Institute, Project Management Professional (PMP), PMP, Certified Associate in Project Management (CAPM), CAPM, PMI Agile Certified Practitioner (PMI-ACP), PMI-ACP,
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  • Accredited ITIL® training is provided by itSM Solutions, a Acquiros Accredited Training Organization. ITIL® and PRINCE2® are registered trade marks of the Axelos LTD. The Swirl logo™ is a trade mark of the Axelos LTD. CCNA, CCNP, Cisco are registered trademarks or trademarks of Cisco Systems, Inc. All other trademarks mentioned on this site are the property of their respective owners.
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