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How to Become a Help Desk Analyst: Education and Career Roadmap

Learn about the job description and duties and read the step-by-step process to start a career as a help desk analyst.


Some computer Help Desk Analyst, called help-desk technicians, assist non-IT users who are having computer problems.
Quick Facts: Help Desk Analyst
2015 Median Pay $51,470 per year
$24.75 per hour
Typical Entry-Level Education See How to Become One
Work Experience in a Related Occupation None
On-the-job Training None
Number of Jobs, 2014 766,900
Job Outlook, 2014-24 12% (Faster than average)
Employment Change, 2014-24 88,800

What Help Desk Analyst Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Work Environment

Most computer support specialists have full-time work schedules; however, many do not work typical 9-to-5 jobs. Because computer support is important for businesses, many support specialists must be available 24 hours a day. As a result, many support specialists must work nights or weekends.

How to Become a Help Desk Analyst

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.


Take Help Desk Ticketing Systems course

An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues, as needed by an organization.


Take Active Directory User Management course

This course is for helpdesk staff, In this course members will learn about Managing users,computers, and groups using Active Directory.


Take Office 365 Administrator course

This course is for helpdesk staff, In this course members will learn about Managing Users, Emails and Shared Group Emails using Office 365 cloud services.


Take Help Desk Support Entry level to Specialist course

In this course, you learn all technical skills required to perform helpdesk job. You will also learn skills like software deployment, Computer Deployments and work on well-known applications to troubleshoot problems.

Help Desk Interview Questions

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June 1, 2016

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