Learn about the job description and duties and read the step-by-step process to start a career as a help desk analyst.
Summary
| Quick Facts: Help Desk Analyst | |
|---|---|
| 2015 Median Pay | $51,470 per year $24.75 per hour |
| Typical Entry-Level Education | See How to Become One |
| Work Experience in a Related Occupation | None |
| On-the-job Training | None |
| Number of Jobs, 2014 | 766,900 |
| Job Outlook, 2014-24 | 12% (Faster than average) |
| Employment Change, 2014-24 | 88,800 |
What Help Desk Analyst Do
Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.
Work Environment
Most computer support specialists have full-time work schedules; however, many do not work typical 9-to-5 jobs. Because computer support is important for businesses, many support specialists must be available 24 hours a day. As a result, many support specialists must work nights or weekends.
How to Become a Help Desk Analyst
Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.
STEP ONE
Take Help Desk Ticketing Systems course
An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues, as needed by an organization.
Help Desk Ticketing Systems Certificate
FREE 14660STEP TWO
Take Active Directory User Management course
This course is for helpdesk staff, In this course members will learn about Managing users,computers, and groups using Active Directory.
Active Directory User Management
FREE 9392STEP THREE
Take Office 365 Administrator course
This course is for helpdesk staff, In this course members will learn about Managing Users, Emails and Shared Group Emails using Office 365 cloud services.
STEP FOUR
Take Help Desk Support Entry level to Specialist course
In this course, you learn all technical skills required to perform helpdesk job. You will also learn skills like software deployment, Computer Deployments and work on well-known applications to troubleshoot problems.
Help Desk Interview Questions
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