IT Support Certificate Program

Just Awesome

Great course, will recommend

I recommended

It was well informative and understood the course.

Thank you for the holistic approach to this IT Modern Support Course.

It's really such a wonderful course

This course is very helpful, they taught me how to handle customers and users. How to be patient

Good course for IT beginners.

This is of immense value. Thank you! Its gold.

Great tackle of topics and senarios that i think so very important to help us to succed to pass the certificate.

Good, but give full course for those who can not to buy the course

Positive ways for finding solutions for office teams, offering insights into emotional instabilities of employees facing issues like system is slow, password needs to be reset, wifi is not working properly, server is down, pc is infected with virus or malware, VPN issues etc. Being patient and prioritizing problems and employees in the right way. Nice roadmap sort of short, prcise, course.

These practical labs are great!

got a lot practical experience

I am truly grateful to experience this very simple soft skill course as it assures me I will grow as not just an IT Professional but as a better communicator too.

I have learnt best skills

AWESOME!!!

Great course with a lot of info

thanks .. it is good start and I have learned new ideas step by step to be It expert but now I am still starting

Nice contents, I've learned a lot!

Again, informative, clear, concise..thanks

It was great highly professional where first you learn the steps and then build patience and then improve better active listening skills

A lot of great details and tips, with practice and repetition I feel confident about my first job interview. Really great that everyone has access to a interview assistant as well. I really liked the videos with the JSS team interviewing your JSS interns, it showed relatable problems and solutions with some godd/honost criticism to get better at the end.

It was a great experience overall but sometimes I feel like I am following a tutorial with no extra information. But I you can cover that by researching and using AI.

Effective troubleshooting begins by gaining a users trust with a positive attitude. Understanding a user's frustration is key to good communication. Often times a user is frustrated that their device is not working and IT Support has to overlook this frustration and respond accurately and compassionately. The better the information an IT Tech can gather from the computer user, the faster the issue can…

This is an excellent course for beginners starting their journey in IT. I enjoyed the various hands on labs especially the ones at the end of the course that were plentiful and real world example based.

Absolutely amazing.and i am willing to take anther couers

Covered lots of important topics related to Active Directory. I especially liked the labs when I learn how to configure or troubleshoot a scenario with the GUI and also a similar situation with the Command Line or PowerShell.

you can watch the videos and paralel in the lab learning

Very Interesting for beginners and as a refresher for those in the IT space.

The videos are very much appreciated and help explain good details about the labs. It's nice watching a preview of the lab getting completed along with a very knowledgable explanation. Rather than just doing stuff and not understanding why I'm doing it. The lab envirenment is great, the emulators run efficiently. I like the labs because they go over GUI and CLI methods of…

Great course, I had the most fun doing the simulations in this course.

it was really excellent

I have got significant information from this tutorial

All the training was related basic IT support and it was fascinating

I have got lot's of knowledge.

Thank you really for this course. So much valuable info. Highly Recommended!!

That was impressive course for me, I have learned many things from this course

Excellent

This is one of the best courses I have taken so far. It offers strong, hands-on practical knowledge. I have done other courses in my life, but this one really stands out.

This was very insightful and contained some nuggets of information.

I get to learn how to communicate with people in IT roles in this course, and I can improve my skills further. I love the explanation of each point, and it really helps me understand better.

In this course, I get to learn about various interview questions that will be asked, and I also get the template of a good resume and what is needed to be on the resume. I am very grateful to Jobskillshare and will try my best to keep applying and learn more to get my first helpdesk entry-level job ,and improve from there.

Amazing but little bit shorter course

I am just refreshing before a job interview and yes, this is a good worthwhile course with some nuggets I had forgotten over time

very informative!

The idea and content is good, but somehow the quality is not well delivered. Sometimes the videos just cut off, or wrong videos put in different segments. I think perfecting this would be amazing.

Hands-on, and boosted my troubleshooting skills. I enjoyed every module and its contents, tahnk you!

Great empowering training and information.

Training was great and i learned a lot of both foundational and advance theory accompany with hands on practice. Thank you.

Great training and detailed insights.

It was great

Some of the AI scenarios made me nervous, but I loved the feedback it gives afterwards

amazing experience

this is good course

This course was designed well.

I already have a job in IT but it was interesting to look through the material

Helpful and insightful

Learned a lot more about office 365, very helpful

finish course

it teach me basics to a little bit advance and motivate me to keep going and give a self confident

Thank you for this learning module.

Good course. The AI training is realistic.

Good hands-on skills.

IT Support

Great tips i must say

you should start now!

I have a degree and just wanted to start from scratch the contents of this course helped me a lot in my interviews

I like the resources about critical thinking and effective listening

This is just gold

Very helpful courses.

simple , people think they know all stuff but taking that lesson give more clarity

Improved my soft skills for future IT support roles

I am definitely putting all the advice and the tips in my job search

Really great course with practical lessons

This has been my favorite chapter and I'm thrilled to have learnt many things. Good materials and great lab projects

JSS opened my eyes and my mind how get someone a success like IT in the Jobs market JSS has a strong knoledgement about IT real life. :P

I was really looking for a refresher course and I finally found this ultimate simple, bold and true way to remember it all. Thank you.

I am really happy because with the methode i can understand the concepts then can i practice in the labs with the real situations

I really gratefull for the important content about comunication, listening, critical thinking and manage the emotions in different situation.

Everything they teach here is practical and explained well. I was able to follow quite easily.

The course is very good for someone who was no knowledge or any experience in IT. It teaches you the fundamental and it is a good starting point to a career IT. I would recommend it to anyone who may have interest in beginning a career in IT.

Detailed, Informative, and Insightful course showing the in's and out's of IT Support and the communication skills needed to be the best you can be.

One of the most worthed Course

Satisfied

Satisfied

successfully assimilated

Very Helpful?

Simple materials with friendly words

Great words of wisdom and interview tips from experienced IT professionals. Very helpful on every count

nice course

I am amazed at the work and knowledge JSS has put in for IT learners. I am really grateful for all the efforts and information JSS has been providing. Thank You!

totally Understandable

Every thing good

I absolutely love the courses and knowledge.

Excellent

Hello thank you for the free course, I've learned a lot of this course.

Early roles in IT support can open doors to various career paths such as: Help Desk Technician: Providing technical assistance to users. IT Support Specialist: Resolving hardware and software issues. System Administrator: Managing and maintaining IT infrastructure. Network Administrator: Ensuring network security and performance. Cloud Support: Assisting with cloud-based applications and services.

Exceptional

Tremendous content

learned new things which i even don't know in my 8 years of experience

the best toturial ever I have seen, I appreciated .

that really handy information I deeply appreciated.

This will help me to land on job, because i was using incorrect resume. Thank you.

This is hands down the best platform I have used to date!

great course

So glad I have a Premium membership with JSS. I've learned much more than previous courses that mainly focused on theory and not much else.

Thank you for the information and the opportunity to join Refonte Learning. I appreciate your approach to providing hands-on experience through your training and internship program, which aligns well with my goal of gaining practical insights in this field. I am ready to join and look forward to making the most of the program’s offerings to enhance my skills and understanding. Thank you again…

ONE OF THE BEST PLATFORM FOR IT CAREER

This IT training program Modern IT support offers in-depth, practical knowledge and hands-on experience, making it an invaluable resource for advancing your career in technology.

I found the ‘Soft Skills for IT’ course to be excellent. I really appreciated the content and how it was presented.

Excellent material!!!

I love the critical thinking skills powerpoint!

I highly recommend this course because it offers comprehensive, engaging content and exceptional resources, with a knowledgeable instructor who provides clear explanations.

The course was awesome

Very good for Beginners

Excellent virtual labs to practice entry level material!

the course was amazinfg

VERY Good but i dint have lite. can i use my Windows server machine and complete the task then i share image. Am from uganda and i dont have money. am trying to study and get money maybe i can pay later.

Amazing course with hands-on sessions!

very helpful

I love this platform

IT was great!

It was great!

This is great practice for your job interview

quite insightful about the soft skills required for a help desk position

i learned a lot about active directory, office 365 management and even some tools i didn't know that existed like sysinternals

Thank You so Much It really really helped me alot Thank youuuuuuu

Pratice Labs are too good in it.I prefer pratical over theory

An Interesting course full of informations. Certificate apart, I will definitely come back to solidify those AD and GPO configurations.

Very Hands-On

Its really use ful.

This course was worth every penny. I will continue to use it to learn other IT skills.

This course provided me with lots of help insights.

Je trouve ce cours vraiment intéressant

Learnt Alot

Ce cours m'a permis de découvrir le monde d'Active Directory. Cela me donne une idée sur les compétences recherchées.

This was a great introduction to Active Directory from a practical standpoint. I feel like I learned a lot in a short amount of time.

I have a better understanding of critical thinking skills.

I am loving all of your courses and practice labs.

Good session.

It was very easy

I love it

Great course and gained lots of knowledge

Thank you!

Thank you for this opportunity!

Lots of advice and speakers who give me confidence to find work in IT Thank you

Interesting for communicate

I learned a lot about active directory functions and what to do in case of failure

I enjoyed every moment of it. Thank you Jobskillshare

I had lots of with every content of this course ,thank you

very informative

It was an awesome course, I learnt a lot of things about Active Directory, Group Policies, and Office 365. I feel more confident with ticketing systems and troubleshooting now as well.

l learnt so much

Easily understandable, simple and comprehensive course suited for a beginner.

Very educational

I loved it

The cause was really insightful and impactful. I am highly motivated to learn more. Kudos guys.

It was really! really!! really!!! great program

Quite interesting, refreshing and development of one's knowledge and soft skills.

Great Course of study

Its tedious but extremely practical and necessary

It was very helpful.

The instructors have sufficient knowledge and the mode of delivery is awesome.

Helped me to focus on areas that I otherwise would not have considered.

VERY very GOOD

Very comprehensive course to get you comfortable with Active Directory and ticketing.

Very Powerful!

Great resources

Very educative

Tight community! Good that there is a community like this.

Very in-depth information was given in this course.

Very Helpful and on point for entry level IT professionals, like myself.

great course

I used M365 admin and created the user in virtual box and setup access and things

The course as helped me to know how write a good, compelling resume

nice job and very good traning thx

It has been an amazing opportunity to get such a community that teaches newbie from crash. it has been wonderful to have the basic skill need to further my career path in IT

Very good course. Contents are very relevant to daily task as helpdesk. Love this course

The Power and Advance tools section was introductory but a bit complicated. So, it prompted me to find out more about Sysinternals. Good course overall.