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Computer Repair Technician
My job can be stressful at times but mostly enjoyable.
I have a lot of job security but little room for promotion.
A typical day at work for me is repairing 10/13 laptops sharing information and ideals with peers.
I normally work 10/12 hours a day.
I put in a lot of overtime mostly off on weekends.
No, I never take work home with me, when I’m home it’s strictly family time.
I often run into power issues, lcd issues, system board issues.
If I can’t solve the problem I get additional information from the client and forward the unit to escalations.
I make decisions on replacing parts or warranties of units.
Some of my toughest situations include troubleshooting the blue screen of death and power issues.
I interact with customers via phone to obtain information concerning complaints.
The work activity is fairly constant.
I regularly interact with managers and directors.
I have a lot of flexibility.
My work is primarily individual.
I like the experience, but dislike the limited room for promotions.
I find my job exciting because I’m getting experience in my field of study.
Troubleshooting hardware issues
I learned these from self-learning and schooling.
High school diploma and entry level tech experience.
Only A+ certification is recommended for this position.
My job has not affected my lifestyle at all.
This company cares more about shipping out numbers than techs building their skills.
Develop a better training plan.
Yes, there is a very high turnover rate.
I would leave my job for promotion into Networking.
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