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Member Contribution
By: PBridges
Computer Repair Technician
My job can be stressful at times but mostly enjoyable.
I have a lot of job security but little room for promotion.
A typical day at work for me is repairing 10/13 laptops sharing information and ideals with peers.
I normally work 10/12 hours a day.
I put in a lot of overtime mostly off on weekends.
No, I never take work home with me, when I’m home it’s strictly family time.
I often run into power issues, lcd issues, system board issues.
If I can’t solve the problem I get additional information from the client and forward the unit to escalations.
I make decisions on replacing parts or warranties of units.
Some of my toughest situations include troubleshooting the blue screen of death and power issues.
I interact with customers via phone to obtain information concerning complaints.
The work activity is fairly constant.
I regularly interact with managers and directors.
I have a lot of flexibility.
My work is primarily individual.
I like the experience, but dislike the limited room for promotions.
I find my job exciting because I’m getting experience in my field of study.
Troubleshooting hardware issues
I learned these from self-learning and schooling.
High school diploma and entry level tech experience.
Only A+ certification is recommended for this position.
My job has not affected my lifestyle at all.
It doesn’t.
This company cares more about shipping out numbers than techs building their skills.
Develop a better training plan.
Yes, there is a very high turnover rate.
I would leave my job for promotion into Networking.
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3 responses on "Computer Repair Technician Job Description"
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I start to know this website from youtube comment section. Yesterday I was streaming about computer on youtube because I want to learn and improve my knowledge about computers. I am very interested in computer world. My goal is to be profesional and expert at this profesion.
1. What precisely do you do? What are the duties/functions/responsibilities of your job?
I was a Part Time Computer Technician at a small local repair shop. BEFORE reading the rest of this, please note that not only was I a Computer Technician, but because I’m a career changer, and because of my work history I was also a Client Relationship Manager.
2. What is your job like?
It was too easy at times, and stressful at others.
3. How much job security do you have in this position?
I had very little job security, unless I was willing to work for free, which I was for a while.
4. What is a typical day like?
Clock in, look over open tickets, ask for verbal progress reports to verify that tickets were up to date, assist other techs with completion of work, update tickets and if appropriate contact customers to apprise them of progress and invite them to come in and pickup their devices. Interview incoming client issues to understand what we can do for them, system intake, and imaging, entry into ticketing system. Sometimes we had on-sites, where I or more frequently another tech would be dispatched to a local office or home for OS, printer, network repairs etc. Sometimes I would go out to meet with, or find new clients.
5. What kind of hours do you normally work?
The most normal schedule I had at this job was 10AM – 4PM other than that my hours were all over the place.
6. Do you have to put in much overtime or work on weekends?
Never
7. Do you ever take work home with you?
Never.
8. What kinds of problems do you deal with?
Virus removals, tune-ups, parts replacement, Windows OS repairs.
9. What do you do if you can’t solve a problem on your own?
Google, then ask one of the other techs if they know about the issue.
10. What kinds of decisions do you make?
When to contact customers. Sometimes decided ticket priority.
11. Describe some of the toughest situations you’ve faced in this job.
Having customers blow up in my face because of an issue outside of our control. Embarassment: Once when I was alone in the office, I had to lock up and go to a service call, the client had two issues that I was not familiar with, I had a tough time finding the answers I needed, and eventually had to call a co-worker who was out of the office to walk me through it, only to learn later that what I was being asked to do was outside the scope of the SLA with that client.
12. To what extent do you interact with customers/clients?
About 20% of the day.
13. How does your time use vary? Are there busy and slow times or is the work activity fairly constant?
There were times where it seemed like we were swamped with work, and others where there wasn’t any technical work to do, I spent some of that time interacting with customers, and looking for new customers, but this was also a good time to step up my game, by examining past issues and finding ways to improve my approach, picking up new skills and practicing them, etc.
14. Which other departments, functional units, or levels of the hierarchy do you regularly interact with?
I was working at a very small company, there were only 5 of us, so I interacted with everyone, but mostly the other techs.
15. How much flexibility do you have in determining how you perform your job?
This was the best part of working at such a small company, I had the bosses ear and he was very open to ideas so long as they didn’t waste time or money.
16. Is your work primarily individual or predominately in groups or teams?
Mostly individual, but quickly became collaborative when needed.
17. What do you like and not like about working in this job?
I liked the freedom to try out my ideas. Wished I’d had more actual technical work to develop skills on.
18. Do you find your job exciting or boring? Why?
It was mostly exciting, even though we were struggling, and there were awfully slow moments, I enjoyed being a part of a business while it was just getting it’s wings.
19. What particular skills or talents are most essential to be effective in your job?
Basic understanding of Computer hardware, Operating Systems, Malware/Virus remediation tools, SOHO networks. Communication with customers and co-workers. Staying focused on what was in front of me, but remaining flexible about other issues. Google-fu.
20. How did you learn these skills? (Links,Sites, etc)
http://www.Professormesser.com A+
Google/YouTube
A little on the job training.
21. What are the educational, requirements for this job?
I came into this job with a Vocational certificate for another industry, so the educational requirements were minimal if any. Best thing I’d say to do is use what’s here, and Professormesser.com .
22. Is graduate school recommended? An MBA? Some other graduate degree or certifications?
It can’t hurt to have a degree or an A+ but honestly no.
23. How has your job affected your lifestyle?
It didn’t much.
24. To what extent does this job present a challenge in terms of juggling work and family life?
Some of the Techs clocked-in and clocked-out without giving the day’s work a second thought, and others like myself couldn’t turn it off at night. I couldn’t always afford a sitter, or commit the time or energy I would have liked to, because I needed that for my wife and kids, but I’d say it’s okay if you love the work, and can give a little extra here and there.
25. What are the major frustrations of this job?
In certain situations starting work on a client system without having first established the scope of work.
26. If you could change anything about your job, what would it be?
I did help to change it. Before I left, I helped the company begin the transition from consumer computer repairs, to primarily B2B Managed service.
27. Is there a great deal of turnover in this job?
There wasn’t where I worked.
28. How many people do you supervise?
It was less a supervisory role than it was a specialization, but at times I supervised a couple of techs, as the default acting office manager(mostly cause no one else wanted to do it, but also cause I’d had some experience).
29. If you ever left your job, what would most likely drive you away?
I left for financial reasons.
Richard Great Information this will help many members who are thinking of this specific career. I appreciate you took your time and share this valuable information.
29: I am sure with jobskillshare courses you can apply to more advanced IT position and hopefully you land a job more financially suitable for you.
Thanks,
Danish