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The technical support professional is a role that individuals assume when they assist with providing support services. This role services as an escalation point for support centers by providing level 1,2 or level 3 support. They may work directly with customers or with other departments to resolve issues related to the organizations products and/or the IT infrastructure that enables the business.

Jobskillshare IT Support Professional training focuses on customer service and service management best practices, emphasizing responsive incident escalation, the importance of metrics measurement, knowledge management, problem management, improving teamwork, and stress management.

What You Will Learn

  • Customer service best practices
  • Communications skills
  • Service management best practices and terms
  • Importance of being responsive to incident escalation and the need to log information properly
  • Purpose and value of quality assurance monitoring
  • Metrics used to monitor performance of the team, the individual, and how success is determined
  • Knowledge management best practices
  • How to improve problem solving and problem management
  • How to improve teamwork and relationships

Real World IT Job skills Training

Active Directory Users and Computers

Office 365 Administration

Ticket Systems Training

Software Deployments

Computer backup and Imaging process

Basic web servers troubleshooting

Computer and Server security

Basic Virtualization

Remote Administration Tools

Who Should Attend?

  • Technical support professionals who serve as the escalation point for one or more support centers and desktop support teams
  • Individuals who are starting fresh IT career

Additional  benefits

CompTIA A+ Training . (One or Three Months Access, No extra fee)

The total course time is 111 hours.

139
Training Videos

82
Section Quizzes

122
Lessons

117
Demonstrations

74
Lab Simulations


Virtual Classroom


These scheduled courses provide students with live, instructor-led training delivered by jobskillshare  staff. Using web conferencing software and an audio bridge, students interact with the instructor without ever leaving their desk.

  • Minimize the impact on your daily schedule by only training eight hours a day for two days.
  • Learn only what you need to with targeted, topic-specific courses.
  • Ask questions and interact with the instructor.

Flexible Options available

Schedule & Duration

Evening, and Weekend classes are available

Special: 1-DAY BOOT CAMP IT Support Specialist Course

One Week Evening:Mon-Friday  6:00 PM USA EST to 9:00 PM USA EST

One Weekend:Sat-Sunday 11:00 AM USA EST to 5:00 PM USA EST

Offering special group class at the end of each month. Limited to 10 members only. Please register before the 20th to confirm your seat.

Group Virtual Classroom: Online

Gift/Course Code

Course Batches

Course Curriculum

Group IT Virtual Classroom
VLIT: Saturday 11:00 to 5:00 PM US EST 00:00:00
VLIT: Sunday 11:00 to 5:00 PM US EST 00:00:00
1 Day Boot Camp Saturday
VLIT: Saturday 10:00 to 5:00 PM US EST 00:00:00
1 Day Boot Camp Sunday
VLIT: Sunday 10:00 to 5:00 PM US EST 00:00:00
Week Days Training
VLIT: Mon-Friday 6:00 PM USA EST to 9:00 PM USA EST 00:00:00
One weekend Training
VLIT:Saturday- Sunday 11:00 AM USA EST to 5:00 PM USA EST 00:00:00

Course Reviews

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Ways to help fund our work

Sponsorship@joskillshare.org
Partnership@jobskillshare.org

Misson

This platform is open to all professionals seeking information related to their jobs or those who would like to learn or Teach job skills

About

Jobskillshare is home to skill sharing. It provides an opportunity to those who want to learn new skills, improve on their current skills, and last but not least share their valued skills

Support

Email: support@jobskillshare.org

Voice Mail: 530 -431- 8008 (USA)

Certificate Code

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