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FAQ
Q: Is this course really free?
A: Yes, this course has over 80+ hours of content, you must have free account to start this course. Need help? watch this video
Q: Is this updated content
A: No, we have stopped developing new content in this course since 2017, we are now working on newly updated content for plus and premium members only. Membership Details
However, this is still a powerful content to learn real-world IT skills
Q: Do you offer hands-on labs for this course
A: No, we offer hands-on labs for plus and premium membership only.
Q: Do you have a complete learning path that I can follow to become an IT Profesional?
A: Yes, for plus and premium members we have created a step by step learning path to become an IT Profesional Check This Video
Course Description
This course is a study of Help administration and real-world skills, including how to manage system resources (users, group users, and system storage). By the completion of this course, you will be able to configure, secure, manage users, and apply user- and host-based security. You will participate in Project labs and evaluate system administration concepts as they apply to real world scenarios.
This course also fully cover all related titles: Desktop Support I II III, Help desk analyst I II III, Computer Specialist I II III
Jobskillshare Team will be adding hands-on projects and video tutorials for our learners. Certificate, Badge, and points are available to membership plus member’s only.
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Online Access Over 50 lectures and over 50 hours of content!
Course Curriculum
| Before you Start | |||
| 2019 Quick Updates | FREE | 00:00:00 | |
| JSS13: This course is developed based on a real-world job postings | 00:00:00 | ||
| All in One Scenario | |||
| Real-World Daily Scenarios (Free Access) | FREE | 00:37:00 | |
| Social Groups and Make Connections (Information) | FREE | 00:00:00 | |
| Practice IT Labs (Information) | 00:00:00 | ||
| JSS13: Common helpdesk problems (Free Access) | 00:00:00 | ||
| Learning Path Intro | |||
| JSS13: Introduction/lecture (Free Access) | 00:00:00 | ||
| JSS13: What is IT Advisory Videos? (Information) | 00:00:00 | ||
| Introductions and Sharing Valuable Information (Information) | FREE | 00:00:00 | |
| Help Desk Ticket Systems | |||
| JSS13: Help Desk Ticket Systems short course (Free Access) | 00:00:00 | ||
| Essential Communication Skills | |||
| JSS13: IT Advisory Video for this section (Information) | 00:00:00 | ||
| JSS13: Customer Service Skills and Soft Skills (Free Access) | 00:00:00 | ||
| Skills for Troubleshooting Computer Problems | |||
| JSS13: IT Advisory Video for this section (Troubleshooting) (Information) | 00:00:00 | ||
| JSS13: A+ Learning by Professor Messer and Labs (Information) | 00:00:00 | ||
| Advance Troubleshooting | |||
| JSS13: Advance Troubleshooting Entry Level (Free Access) | 00:00:00 | ||
| Virtualization | |||
| JSS13: Basic Virtualization overview (Free Access) | 00:00:00 | ||
| JSS13: Virtualbox Training (Free Access) | 00:00:00 | ||
| JSS13: IT Advisory Video for Virtualization (Information) | 00:00:00 | ||
| Active Directory Training And Group Policy | |||
| JSS13: IT Advisory Video for Active Directory (Information) | 00:00:00 | ||
| JSS13: Introduction to Active Directory (Free Access) | 00:00:00 | ||
| JSS13: Basic Active Directory Training video (Free Access) | 00:00:00 | ||
| JSS13: Group Policy management (Free Access) | 00:00:00 | ||
| IT documentation | |||
| JSS13: What is Help Desk IT Documentation (Free Access) | 00:00:00 | ||
| Outlook Emails and Web filters | |||
| JSS13: IT Advisory video for outlook (Information) | 00:00:00 | ||
| JSS13: How to fix outlook problems at work (Free Access) | 00:00:00 | ||
| Microsoft 2013 Office/Office365/Exchange/Lync Training | |||
| JSS13: IT Advisory video for office 365 (Information) | 00:00:00 | ||
| JSS13: Microsoft 2013 Office/365/Exchange/lync (Free Access) | 00:00:00 | ||
| Browsers troubleshooting | |||
| JSS13: Basic Browser Troubleshooting (Free Access) | 00:00:00 | ||
| Basic Web Server/ Portal Training | |||
| JSS13: IT Advisory video for IIS Learning (Information) | 00:00:00 | ||
| JSS13: Calls related to IIS web server (Free Access) | 00:00:00 | ||
| Software Installation / Deployment | |||
| JSS13: IT Advisory video for Software Deployments (Information) | 00:00:00 | ||
| JSS13: Basic to Advance software installation by IT (Free Access) | 00:00:00 | ||
| JSS13: Software Deployment with PDQ (Free Access) | 00:00:00 | ||
| JSS13: Software Deployment SCCM (Free Access) | 00:00:00 | ||
| Desktop Imaging | |||
| JSS13: IT Advisory video for imaging (Information) | 00:00:00 | ||
| JSS13: urbackup server Part 1 (Free Access) | 00:00:00 | ||
| JSS13: urbackup server Part 2 (Free Access) | 00:00:00 | ||
| JSS13: urbackup server Part 3 Real world (Free Access) | 00:00:00 | ||
| JSS13: Pxe solution for computer cloning and imaging (Free Access) | 00:00:00 | ||
| JSS13: Pxe Part 2 solution for computer cloning and imaging (Free Access) | 00:00:00 | ||
| JSS13: Windows 7 and 8 imaging server (Free Access) | 00:00:00 | ||
| JSS13: Veeam Endpoint Backup (Free Access) | 00:00:00 | ||
| Devices Inventory , reports and more | |||
| JSS13: IT Advisory Video for Inventory Skills (Information) | 00:00:00 | ||
| JSS13: Devices Inventory Part 1 PDQ (Free Access) | 00:00:00 | ||
| JSS13: Devices Inventory Part 2 spiceworks (Free Access) | 00:00:00 | ||
| File and Share Access (work related) | |||
| JSS13: IT Advisory Video for file and folder management (Information) | 00:00:00 | ||
| JSS13: Files and Share Access Help Desk Course (Free Access) | 00:00:00 | ||
| Networking | |||
| JSS13: IT Advisory Video for Networking (Information) | 00:00:00 | ||
| JSS13: Intro Videos by Professor Messer (Free Access) | 00:00:00 | ||
| Operating systems | |||
| JSS13: IT Advisory Video for OS (Information) | 00:00:00 | ||
| JSS13: Patchmypc on windows 10 (Free Access) | 00:00:00 | ||
| JSS13: How to Upgrade Windows 10 from 32 bit to 64 bit (Free Access) | 00:00:00 | ||
| Printers | |||
| JSS13: IT Advisory Video for Printers (Information) | 00:00:00 | ||
| JSS13: Printers by Professor Messer (Free Access) | 00:00:00 | ||
| JSS13: Network Printer Connection Real-World (Free Access) | 00:00:00 | ||
| JSS13: Printer scan and fax options not working Real world scenario (Free Access) | 00:00:00 | ||
| Operational Procedures | |||
| JSS13: Physical side of day to day job (Free Access) | FREE | 00:00:00 | |
| JSS13: Operational Procedures by PM (Information) | 00:00:00 | ||
| Mobile/Other Devices | |||
| JSS13: Mobile by PM (Free Access) | 00:00:00 | ||
| JSS13: Basic iPad troubleshooting for Help Desk (Free Access) | 00:00:00 | ||
| JSS13: Surface Pro (Free Access) | 00:00:00 | ||
| JSS13: Projectors related Tickets (Free Access) | 00:00:00 | ||
| JSS13: Remote Help users and more (Free Access) | 00:00:00 | ||
| Security/Antivirus Server Client | |||
| JSS13: IT Advisory for Antivirus Deployment learning (Information) | 00:00:00 | ||
| JSS13: Anti virus Network client Deployment (Symantec server) (Free Access) | 00:00:00 | ||
| JSS13: Firewalls | 00:00:00 | ||
| Remote Help and VPN | |||
| JSS13: IT Advisory Video Remote & VPN Help Desk skills | 00:00:00 | ||
| JSS13: VPN for Help Desk Learning | 00:00:00 | ||
| Basic OS Walk Through | |||
| jSS13: Windows 10 walkthrough for help desk | 00:00:00 | ||
| JSS13: Basic Server 2012 | 00:00:00 | ||
| My IT Tools Playlist | |||
| JSS13: My IT Tools | 00:00:00 | ||
| Project for Certificate and Badge | |||
| JSS13:PROJECT FOR CERTIFICATE AND BADGE | 00:00:00 | ||
| JSS13: Recommended business soft skills | 00:00:00 | ||
| IT Career related Questions | Ask or Share this course with others | |||
| IT Career Questions, Advice and Success Stories | FREE | 00:00:00 | |
| Make Someone Happy Today | FREE | 00:00:00 | |
| Summarizing Help Desk Course | |||
| JSS13: summarizing help desk course | 00:00:00 | ||
| EXTRA: Resume and Soft Skills | |||
| JSS13: Resume and Soft Skills | 00:00:00 | ||
| Kevtech IT Support Videos (Additional Content) | |||
| JSS13: Who is kevtech? | FREE | 00:05:00 | |
| JSS13: KevTech IT Labs | FREE | 05:00:00 | |
| Reviews | |||
| JSS13: Review Help Desk Course | FREE | 00:00:00 | |
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