Q: Is this course really free?

A: Yes, this course has over 80+ hours of content, you must have free account to start this course. Need help? watch this video

Q: Is this updated content

A: No, we have stopped developing new content in this course since 2017, we are now working on newly updated content for plus and premium members only. Membership Details

However, this is still a powerful content to learn real-world IT skills

Q: Do you offer hands-on labs for this course

A: No, we offer hands-on labs for plus and premium membership only.

Q: Do you have a complete learning path that I can follow to become an IT Profesional?

A: Yes, for plus and premium members we have created a step by step learning path to become an IT Profesional Check This Video

Course Description

This course is a study of Help administration and real-world skills, including how to manage system resources (users, group users, and system storage). By the completion of this course, you will be able to configure, secure, manage users, and apply user- and host-based security. You will participate in Project labs and evaluate system administration concepts as they apply to real world scenarios.
This course also fully cover all related titles: Desktop Support I II III, Help desk analyst I II III, Computer Specialist I II III

Jobskillshare Team will  be adding hands-on projects and video tutorials for our learners. Certificate, Badge, and points are available to membership plus member’s only.

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Online Access

 Over 50 lectures and over 50 hours of content!


Course Curriculum

Before you Start
2019 Quick UpdatesFREE 00:00:00
JSS13: This course is developed based on a real-world job postings 00:00:00
All in One Scenario
Real-World Daily Scenarios (Free Access)FREE 00:37:00
Social Groups and Make Connections (Information)FREE 00:00:00
Practice IT Labs (Information) 00:00:00
JSS13: Common helpdesk problems (Free Access) 00:00:00
Learning Path Intro
JSS13: Introduction/lecture (Free Access) 00:00:00
JSS13: What is IT Advisory Videos? (Information) 00:00:00
Introductions and Sharing Valuable Information (Information)FREE 00:00:00
Help Desk Ticket Systems
JSS13: Help Desk Ticket Systems short course (Free Access) 00:00:00
Essential Communication Skills
JSS13: IT Advisory Video for this section (Information) 00:00:00
JSS13: Customer Service Skills and Soft Skills (Free Access) 00:00:00
Skills for Troubleshooting Computer Problems
JSS13: IT Advisory Video for this section (Troubleshooting) (Information) 00:00:00
JSS13: A+ Learning by Professor Messer and Labs (Information) 00:00:00
Advance Troubleshooting
JSS13: Advance Troubleshooting Entry Level (Free Access) 00:00:00
JSS13: Basic Virtualization overview (Free Access) 00:00:00
JSS13: Virtualbox Training (Free Access) 00:00:00
JSS13: IT Advisory Video for Virtualization (Information) 00:00:00
Active Directory Training And Group Policy
JSS13: IT Advisory Video for Active Directory (Information) 00:00:00
JSS13: Introduction to Active Directory (Free Access) 00:00:00
JSS13: Basic Active Directory Training video (Free Access) 00:00:00
JSS13: Group Policy management (Free Access) 00:00:00
IT documentation
JSS13: What is Help Desk IT Documentation (Free Access) 00:00:00
Outlook Emails and Web filters
JSS13: IT Advisory video for outlook (Information) 00:00:00
JSS13: How to fix outlook problems at work (Free Access) 00:00:00
Microsoft 2013 Office/Office365/Exchange/Lync Training
JSS13: IT Advisory video for office 365 (Information) 00:00:00
JSS13: Microsoft 2013 Office/365/Exchange/lync (Free Access) 00:00:00
Browsers troubleshooting
JSS13: Basic Browser Troubleshooting (Free Access) 00:00:00
Basic Web Server/ Portal Training
JSS13: IT Advisory video for IIS Learning (Information) 00:00:00
JSS13: Calls related to IIS web server (Free Access) 00:00:00
Software Installation / Deployment
JSS13: IT Advisory video for Software Deployments (Information) 00:00:00
JSS13: Basic to Advance software installation by IT (Free Access) 00:00:00
JSS13: Software Deployment with PDQ (Free Access) 00:00:00
JSS13: Software Deployment SCCM (Free Access) 00:00:00
Desktop Imaging
JSS13: IT Advisory video for imaging (Information) 00:00:00
JSS13: urbackup server Part 1 (Free Access) 00:00:00
JSS13: urbackup server Part 2 (Free Access) 00:00:00
JSS13: urbackup server Part 3 Real world (Free Access) 00:00:00
JSS13: Pxe solution for computer cloning and imaging (Free Access) 00:00:00
JSS13: Pxe Part 2 solution for computer cloning and imaging (Free Access) 00:00:00
JSS13: Windows 7 and 8 imaging server (Free Access) 00:00:00
JSS13: Veeam Endpoint Backup (Free Access) 00:00:00
Devices Inventory , reports and more
JSS13: IT Advisory Video for Inventory Skills (Information) 00:00:00
JSS13: Devices Inventory Part 1 PDQ (Free Access) 00:00:00
JSS13: Devices Inventory Part 2 spiceworks (Free Access) 00:00:00
File and Share Access (work related)
JSS13: IT Advisory Video for file and folder management (Information) 00:00:00
JSS13: Files and Share Access Help Desk Course (Free Access) 00:00:00
JSS13: IT Advisory Video for Networking (Information) 00:00:00
JSS13: Intro Videos by Professor Messer (Free Access) 00:00:00
Operating systems
JSS13: IT Advisory Video for OS (Information) 00:00:00
JSS13: Patchmypc on windows 10 (Free Access) 00:00:00
JSS13: How to Upgrade Windows 10 from 32 bit to 64 bit (Free Access) 00:00:00
JSS13: IT Advisory Video for Printers (Information) 00:00:00
JSS13: Printers by Professor Messer (Free Access) 00:00:00
JSS13: Network Printer Connection Real-World (Free Access) 00:00:00
JSS13: Printer scan and fax options not working Real world scenario (Free Access) 00:00:00
Operational Procedures
JSS13: Physical side of day to day job (Free Access)FREE 00:00:00
JSS13: Operational Procedures by PM (Information) 00:00:00
Mobile/Other Devices
JSS13: Mobile by PM (Free Access) 00:00:00
JSS13: Basic iPad troubleshooting for Help Desk (Free Access) 00:00:00
JSS13: Surface Pro (Free Access) 00:00:00
JSS13: Projectors related Tickets (Free Access) 00:00:00
JSS13: Remote Help users and more (Free Access) 00:00:00
Security/Antivirus Server Client
JSS13: IT Advisory for Antivirus Deployment learning (Information) 00:00:00
JSS13: Anti virus Network client Deployment (Symantec server) (Free Access) 00:00:00
JSS13: Firewalls 00:00:00
Remote Help and VPN
JSS13: IT Advisory Video Remote & VPN Help Desk skills 00:00:00
JSS13: VPN for Help Desk Learning 00:00:00
Basic OS Walk Through
jSS13: Windows 10 walkthrough for help desk 00:00:00
JSS13: Basic Server 2012 00:00:00
My IT Tools Playlist
JSS13: My IT Tools 00:00:00
Project for Certificate and Badge
JSS13: Recommended business soft skills 00:00:00
IT Career related Questions | Ask or Share this course with others
IT Career Questions, Advice and Success StoriesFREE 00:00:00
Make Someone Happy TodayFREE 00:00:00
Summarizing Help Desk Course
JSS13: summarizing help desk course 00:00:00
EXTRA: Resume and Soft Skills
JSS13: Resume and Soft Skills 00:00:00
Kevtech IT Support Videos (Additional Content)
JSS13: Who is kevtech?FREE 00:05:00
JSS13: KevTech IT LabsFREE 05:00:00
JSS13: Review Help Desk CourseFREE 00:00:00

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Certificate Code

  • PMI, Project Management Institute, Project Management Professional (PMP), PMP, Certified Associate in Project Management (CAPM), CAPM, PMI Agile Certified Practitioner (PMI-ACP), PMI-ACP,
  • PMI Risk Management Professional (PMI-RMP), PMI-RMP, PMBOK, PgMP, PULSE OF THE PROFESSION, THE PMI TALENT TRIANGLE and The PMI REP Logo are registered marks of the Project Management Institute, Inc.
  • Accredited ITIL® training is provided by itSM Solutions, a Acquiros Accredited Training Organization. ITIL® and PRINCE2® are registered trade marks of the Axelos LTD. The Swirl logo™ is a trade mark of the Axelos LTD. CCNA, CCNP, Cisco are registered trademarks or trademarks of Cisco Systems, Inc. All other trademarks mentioned on this site are the property of their respective owners.
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