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Hi and welcome to Jobskillshare.org,

We’re excited so many of you have joined this platform. We are inviting you to take our special Live IT training with Danish K! We’ve been working hard on a great mix of fun and engaging sessions for the group training event.

Virtual training allows participants to “get their hands dirty” by immediately applying what they learn to the job

Learn more


Course Description

This course is a study of Help administration and real-world skills, including how to manage system resources (users, group users, and system storage). By the completion of this course, you will be able to configure, secure, manage users, and apply user- and host-based security. You will participate in Project labs and evaluate system administration concepts as they apply to real world scenarios.
This course also fully cover all related titles: Desktop Support I II III, Help desk analyst I II III, Computer Specialist I II III

Jobskillshare Team will  be adding hands-on projects and video tutorials for our learners. Certificate, Badge, and points are available to membership plus member’s only.

How do external resources work?

We find and organize free quality courses from over 100+ platforms and 200+ universities. No more sorting through random videos and incomplete courses. We examine every single course and classify it for our learners to take advantage. Spend your time learning not searching.

Online Access

 Over 50 lectures and over 50 hours of content!

Videos will be updated automatically throughout your access so that you have the most current lectures available


Course Curriculum

Before you Start
JSS13: Course is based on real world job postings 00:00:00
Supporting IT Learning through live hands-on Labs FREE 00:00:00
All in One Scenario
JSS13: Example Company Jobskillshare 00:00:00
JSS13: Real world Daily Scenarios 00:00:00
JSS13: Common helpdesk problems or requests and how to solve them 00:00:00
Social Groups and Make Connections FREE 00:00:00
Learning Path Intro
JSS13: Introduction/lecture 00:00:00
JSS13: IT Instructor / Trainer Internship 00:00:00
Previous or Current Job Questions | 50 Points FREE 00:00:00
Essential Communication Skills
JSS13: Customer Service Skills 00:00:00
Help Desk Operation
JSS13: Help Desk Operation 00:00:00
Skills for Troubleshooting Computer Problems
JSS13: A+ Learning by Professor Messer and Labs 00:00:00
Advance Troubleshooting
JSS13: Advance Troubleshooting Entry Level IT 00:00:00
JSS13: Basic Virtualization over view 00:00:00
JSS13: Virtualbox Training 00:00:00
Active Directory Training And Group Policy
JSS13: Introduction to Active Directory 00:00:00
JSS13: Basic Active Directory Training video 00:00:00
JSS13: Group Policy management 00:00:00
IT documentation
JSS13: What is Help Desk IT Documentation 00:00:00
Outlook Emails and Web filters
JSS13: How to fix outlook problems at work 00:00:00
Microsoft 2013 Office/Office365/Exchange/Lync Training
JSS13: Microsoft 2013 Office/365/Exchange/lync 00:00:00
Browsers troubleshooting
JSS13: Basic Browser Troubleshooting 00:00:00
Basic Web Server/ Portal Training
JSS13: Calls related to IIS web server 00:00:00
Software Installation / Deployment
JSS13: Basic to Advance software installation by IT 00:00:00
JSS13: Software Deployment with PDQ 00:00:00
JSS13: Software Deployment SCCM 00:00:00
Desktop Imaging
JSS13: urbackup server Part 1 00:00:00
JSS13: urbackup server Part 2 00:00:00
JSS13: urbackup server Part 3 Real world 00:00:00
JSS13: Pxe solution for computer cloning and imaging 00:00:00
JSS13: Pxe Part 2 solution for computer cloning and imaging 00:00:00
JSS13: Windows 7 and 8 imaging server 00:00:00
JSS13: Veeam Endpoint Backup FREE 00:00:00
Devices Inventory , reports and more
JSS13: Devices Inventory Part 1 PDQ 00:00:00
JSS13: Devices Inventory Part 2 spiceworks 00:00:00
File and Share Access (work related)
JSS13: Files and Share Access Help Desk Course 00:00:00
JSS13: Intro Videos by Professor Messer 00:00:00
Operating systems
JSS13: Patchmypc on windows 10 00:00:00
JSS13: How to Upgrade Windows 10 from 32 bit to 64 bit 00:00:00
JSS13: Printers by Professor Messer 00:00:00
Operational Procedures
JSS13: Operational Procedures by PM 00:00:00
JSS13: Physical side of day to day job FREE 00:00:00
Mobile/Other Devices
JSS13: Mobile by PM 00:00:00
JSS13: Basic iPad troubleshooting for Help Desk 00:00:00
JSS13: Surface Pro 00:00:00
JSS13: Projectors related Tickets 00:00:00
JSS13: Remote Help users and more 00:00:00
Security/Antivirus Server Client
JSS13: Anti virus Network client Deployment (Symantec server ) 00:00:00
JSS13: Firewalls 00:00:00
Remote Help and VPN
JSS13: VPN for Help Desk Learning 00:00:00
Basic OS Walk Through
jSS13: Windows 10 walkthrough for help desk 00:00:00
JSS13: Basic Server 2012 00:00:00
My IT Tools Playlist
JSS13: My IT Tools 00:00:00
Project for Certificate and Badge
JSS13: Recommended business soft skills 00:00:00
JSS13: Review Help Desk Course FREE 00:00:00
IT Career related Questions | Ask or Share this course with others
IT Career Questions, Advice and Success Stories FREE 00:00:00
Make Someone Happy Today FREE 00:00:00
Resume Builder | Find Jobs
Resume Builder | Find Jobs 00:00:00

Course Reviews


11 ratings
  • 1 stars0
  • 2 stars0
  • 3 stars0
  • 4 stars0
  • 5 stars11
  1. Great Course

    Very Informative after I got my A+ certificate. Now i feel confident when going to interviews.

  2. Solid foundation in Help desk support

    Lawrence Bosley

    “I think that this course along with the Help Desk Ticketing System and Active Directory User Management courses give a solid foundation in Help desk support. I also like the extra videos from Professor Messer.”

  3. Awesome course

    Md.Kabir Hosen
    “Awesome course no doubt”

  4. Joseluis Gonzalez
    Desktop Support Technician/ at Quest Diagnostics, Inc.
    “I’m really stun with the quality of this course i a computer repair tech but i want to join the support tech Field and this course its helping me a lot i even found my first job position on Desktop support and the main goal its use a ticket system and escalate to the different Tiers Thank you a lot Danish”

  5. Thomas Johnson Jr
    “Owner/ President at TJ’sWholesale Electronics
    I enjoyed this course. It’s good to get some training on help desk ticketing systems if you have never worked with them before. This is extremely helpful. Thanks Dan!!”

  6. Kamran Sarwar ·
    Washington, District of Columbia
    “I’ve still have alot to learn but Danish I really do look forward to learning more with you and the way how you’ve opened this course up, I seem to have a gateway to opportunity. I would really recommend this course especially to have a better feeling for ticketing system. Thanks Danish. I now begin the process of obtaining the confidence. Thanks again”

  7. Grewal Dinesh
    “Absolutely wonderful to have a free resource where you can do your own study and get a certification, icing on the cake”

  8. Derrick Kennedy ·
    Technical Support at AT&T
    “Highly recommend this course for anyone wanting to enter into IT or just someone who wants to add some certifications to their resume”

  9. Abu Aminah Conteh ·
    Kennesaw State University-Marietta Campus
    “Thank you Dan for putting these materials online for free. They are really helpful. I really enjoyed the practical part of it, the hands on labs”

  10. Adriana Rodrigues
    “Hello, everybody
    I’m currently unemployed and I’ve been struggling for some time now to acquire the background and knowledge necessary to apply for a job in IT. I’m an autodidact in the field (amateur really) and I tend to focus on some subjects in detriment of others, so the Help Desk Support Specialist course has been a tremendous help in identifying and correcting my shortcomings.
    The course is very thorough, complete, and I’m loving it.
    Thank you Danish for putting it all together!”

  11. Rapadon Legaci
    “Danish you are a genius. You simplified the held desk criteria, now am confident applying for a help desk job. Your course has tremendously transformed me, much respect and am grateful thanks”

More Reviews

Ways to help fund our work



This platform is open to all professionals seeking information related to their jobs or those who would like to learn or Teach job skills


Jobskillshare is home to skill sharing. It provides an opportunity to those who want to learn new skills, improve on their current skills, and last but not least share their valued skills


Email: support@jobskillshare.org

Voice Mail: 530 -431- 8008 (USA)

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