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IT Support: Active Directory and Tech Skills

Master IT support skills, focusing on Active Directory and technical applications, to excel in managing system resources and security.

119 lessons119 free lessons13 hr 00 min video
IT Support: Active Directory and Tech Skills
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Unlock the World of IT Support with Active Directory Expertise

In today’s fast-paced tech environment, having a solid foundation in IT support and Active Directory management is crucial. Our course, "IT Support: Active Directory and Tech Skills," is designed to equip you with the essential tools and knowledge to manage users, groups, and system resources effectively. This comprehensive program offers real-world learning experiences through sandbox labs, providing you with a safe and isolated environment to explore system configurations and security applications. Focused on practical skills, our curriculum ensures that you can confidently handle user management and apply security measures without step-by-step instructions, fostering independence and problem-solving abilities.

Hands-On Training with JSS Sandbox

Our unique sandbox labs allow you to dive deeply into the IT landscape, using the latest operating systems and technologies prevalent in the industry. Gain hands-on experience with multiple virtual devices, learning to navigate and solve issues autonomously.

Build Real-World Skills and Confidence

Beyond theoretical knowledge, the course emphasizes real-world applicability. From managing workgroups and domains to deploying group policies and utilizing ticketing systems, you'll learn to perform critical IT support roles effectively. Our specialized training in ticketing systems further equips you to track, manage, and resolve support tickets efficiently.

What You’ll Learn

  • Configure and manage Active Directory environments.
  • Implement and oversee group policies in IT support.
  • Utilize and manage ticketing systems for efficient issue resolution.
  • Apply security protocols to protect user and system data.

Skills Covered

  • Active Directory management
  • User and group configuration
  • Group policy implementation
  • IT ticketing systems
  • Security management

How This Course Helps You on the Job

  • Enhanced ability to manage IT environments
  • Improved problem-solving skills in technical settings
  • Increased job opportunities in IT support roles
  • Stronger qualifications for handling user and host-based security
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What Learners Say

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Course Curriculum

Start with any free lesson

119 of 119 lessons free
Course Introduction1 lessons · 1 free
  1. JSS57: Course IntroductionFree lesson — no registration required
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Real-World IT Learning | Active Directory6 lessons · 6 free
  1. JSS57: SandBox DetailsFree lesson — no registration required
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  2. JSS57: Workgroup vs domain lecture and Active directory demoFree lesson — no registration required
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  3. Active Directory Tickets and TipsFree lesson — no registration required
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  4. Sandbox LabFree lesson — no registration required
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  5. Active Directory TicketsFree lesson — no registration required
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  6. Knowledge check quizFree lesson — no registration required
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Real-World IT Learning | Group Policy Training for IT Support4 lessons · 4 free
  1. JSS57: Group Policy Training for IT SupportFree lesson — no registration required
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  2. Sandbox LabFree lesson — no registration required
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  3. Group Policy TicketsFree lesson — no registration required
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  4. Knowledge check quizFree lesson — no registration required
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Real-World IT Learning | Ticketing Systems6 lessons · 6 free
  1. JSS9:Why do we need to learn about ticketing systems?Free lesson — no registration required
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  2. JSS9: Understand the need of ticketing systems (Lecture)Free lesson — no registration required
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  3. JSS9: ServiceNow | IT Support Ticketing System Training | DemoFree lesson — no registration required
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  4. JSS9: Hands-on Online Demo - Service Plus Ticketing SystemFree lesson — no registration required
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  5. JSS9: Hands-on Online Demo - Spiceworks CloudFree lesson — no registration required
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  6. Ticket SimulatorFree lesson — no registration required
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Certificate2 lessons · 2 free
  1. Get course certificate infoFree lesson — no registration required
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  2. Applying Early in IT Support: Possibility, Resume Tips, and Interview PrepFree lesson — no registration required
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Additional Hardware-Specific Skills (Optional)1 lessons · 1 free
  1. Additional ContentFree lesson — no registration required
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Safety for You and Computer Components12 lessons · 12 free
  1. 1.1 Common IT ToolsFree lesson — no registration required
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  2. 1.2 Electrostatic DischargeFree lesson — no registration required
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  3. 1.3 Handling ComponentsFree lesson — no registration required
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  4. 1.4 Personal SafetyFree lesson — no registration required
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  5. 1.5 High VoltageFree lesson — no registration required
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  6. 1.6 ErgonomicsFree lesson — no registration required
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  7. 1.7 Environmental WasteFree lesson — no registration required
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  8. 1.8 Demo - Safety for You and Computer Components Part 1Free lesson — no registration required
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  9. 1.8 Demo - Safety for You and Computer Components Part 2Free lesson — no registration required
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  10. 1.8 Demo - Safety for You and Computer Components Part 3Free lesson — no registration required
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  11. 1.8 Demo - Safety for You and Computer Components Part 4Free lesson — no registration required
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  12. 1.8 Demo - Safety for You and Computer Components Part 5Free lesson — no registration required
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System Component Overview11 lessons · 11 free
  1. 1.1 Processors and CPUs Part 1Free lesson — no registration required
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  2. 1.1 Processors and CPUs Part 2Free lesson — no registration required
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  3. 1.2 Power SuppliesFree lesson — no registration required
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  4. 1.3 Storage DevicesFree lesson — no registration required
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  5. 1.4 Adapter CardsFree lesson — no registration required
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  6. 1.5 BIOS/CMOSFree lesson — no registration required
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  7. 1.6 ChipsFree lesson — no registration required
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  8. 1.7 Input and Output DevicesFree lesson — no registration required
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  9. 1.8 PortsFree lesson — no registration required
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  10. 1.9 Demo - System Component Part 1Free lesson — no registration required
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  11. 1.9 Demo - System Component Part 2Free lesson — no registration required
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Understanding Motherboards2 lessons · 2 free
  1. Understanding MotherboardsFree lesson — no registration required
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  2. Demo - Understanding MotherboardsFree lesson — no registration required
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Understanding Processors5 lessons · 5 free
  1. Understanding Processors Part 1Free lesson — no registration required
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  2. Understanding Processors Part 2Free lesson — no registration required
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  3. Demo - Performing Installation of a Processor Part 1Free lesson — no registration required
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  4. Demo - Performing Installation of a Processor Part 2Free lesson — no registration required
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  5. Demo - Performing Installation of a Processor Part 3Free lesson — no registration required
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Understanding Types of Memory5 lessons · 5 free
  1. Understanding Types of Memory Part 1Free lesson — no registration required
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  2. Understanding Types of Memory Part 2Free lesson — no registration required
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  3. Understanding Types of Memory Part 3Free lesson — no registration required
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  4. Demo - Understanding Types of Memory Part 1Free lesson — no registration required
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  5. Demo - Understanding Types of Memory Part 2Free lesson — no registration required
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Hard Drives and Storage Devices6 lessons · 6 free
  1. Hard Drives and Storage Devices Part 1Free lesson — no registration required
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  2. Hard Drives and Storage Devices Part 2Free lesson — no registration required
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  3. Demo - Installing IDE DevicesFree lesson — no registration required
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  4. Demo - Hard Drives and Storage Devices Part 1Free lesson — no registration required
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  5. Demo - Hard Drives and Storage Devices Part 2Free lesson — no registration required
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  6. Demo - Hard Drives and Storage Devices Part 3Free lesson — no registration required
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Power Supplies and Voltage3 lessons · 3 free
  1. Power Supplies and Voltage Part 1Free lesson — no registration required
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  2. Power Supplies and Voltage Part 2Free lesson — no registration required
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  3. Demo - Power Supplies and VoltageFree lesson — no registration required
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Ports, Cables, and Connectors3 lessons · 3 free
  1. Ports, Cables, and Connectors Part 1Free lesson — no registration required
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  2. Ports, Cables, and Connectors Part 2Free lesson — no registration required
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  3. Demo - Ports, Cables, and Connectors HardwareFree lesson — no registration required
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Input and Output Devices5 lessons · 5 free
  1. Input and Output Devices Part 1Free lesson — no registration required
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  2. Input and Output Devices Part 2Free lesson — no registration required
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  3. Demo - Input and Output Devices Part 1Free lesson — no registration required
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  4. Demo - Input and Output Devices Part 2Free lesson — no registration required
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  5. Demo - Input and Output Devices Part 3Free lesson — no registration required
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Managing Printers19 lessons · 19 free
  1. Managing Printers Part 1Free lesson — no registration required
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  2. Managing Printers Part 2Free lesson — no registration required
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  3. 1.1 Types of PrintersFree lesson — no registration required
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  4. 1.2 Laser PrintersFree lesson — no registration required
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  5. 1.3 Inkjet PrintersFree lesson — no registration required
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  6. 1.4 Dot Matrix PrintersFree lesson — no registration required
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  7. 1.5 Multifunction PrintersFree lesson — no registration required
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  8. 1.6 Cloud-based PrintersFree lesson — no registration required
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  9. 1.7 Thermal PrintersFree lesson — no registration required
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  10. 1.8 Printer PartsFree lesson — no registration required
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  11. 1.9 Printer ConnectionsFree lesson — no registration required
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  12. 1.10 Installing PrintersFree lesson — no registration required
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  13. 1.11 Printer TroubleshootingFree lesson — no registration required
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  14. 1.12 Demo - Printer InstallFree lesson — no registration required
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  15. 1.13 Demo - Managing Printers Part 1Free lesson — no registration required
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  16. 1.13 Demo - Managing Printers Part 2Free lesson — no registration required
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  17. 1.13 Demo - Managing Printers Part 3Free lesson — no registration required
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  18. 1.13 Demo - Managing Printers Part 4Free lesson — no registration required
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  19. 1.13 Demo - Managing Printers Part 5Free lesson — no registration required
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Mobile Devices, Multimedia, and Laptop Computers6 lessons · 6 free
  1. Mobile Devices, Multimedia, and Laptop Computers Part 1Free lesson — no registration required
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  2. Mobile Devices, Multimedia, and Laptop Computers Part 2Free lesson — no registration required
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  3. Demo - Five LaptopsFree lesson — no registration required
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  4. Troubleshooting LaptopsFree lesson — no registration required
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  5. Demo - Mobile Devices, Multimedia, and Laptop ComputersFree lesson — no registration required
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  6. Demo - Mobile Device MaintenanceFree lesson — no registration required
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Preventive Maintenance1 lessons · 1 free
  1. Demo - Preventive Maintenance HardwareFree lesson — no registration required
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Troubleshooting Procedures21 lessons · 21 free
  1. 1.0 Troubleshooting Procedures Part 1Free lesson — no registration required
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  2. 1.0 Troubleshooting Procedures Part 2Free lesson — no registration required
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  3. 1.1 Common ScrewsFree lesson — no registration required
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  4. 1.2 Software ToolsFree lesson — no registration required
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  5. 1.3 TroubleshootingFree lesson — no registration required
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  6. 1.4 What to Look forFree lesson — no registration required
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  7. 1.5 Audible CodesFree lesson — no registration required
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  8. 1.6 Visible CodesFree lesson — no registration required
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  9. 1.7 What to Look for - Drives and ProcessorsFree lesson — no registration required
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  10. 1.8 What to Look for - External PartsFree lesson — no registration required
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  11. 1.9 Demo - Troubleshooting Procedures Part 1Free lesson — no registration required
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  12. 1.9 Demo - Troubleshooting Procedures Part 2Free lesson — no registration required
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  13. 1.9 Demo - Troubleshooting Procedures Part 3Free lesson — no registration required
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  14. 1.9 Demo - Troubleshooting Procedures Part 4Free lesson — no registration required
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  15. 1.9 Demo - Troubleshooting Procedures Part 5Free lesson — no registration required
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  16. 1.10 Major Hardware ComponentsFree lesson — no registration required
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  17. 1.11 Troubleshooting Hard DrivesFree lesson — no registration required
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  18. 1.12 Troubleshooting Display IssuesFree lesson — no registration required
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  19. 1.13 Troubleshooting Mobile DevicesFree lesson — no registration required
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  20. 1.14 Troubleshooting PrintersFree lesson — no registration required
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  21. 1.15 Troubleshooting Network AccessFree lesson — no registration required
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Frequently Asked Questions

What is the format of the sandbox labs?

The sandbox labs offer multiple virtual devices where you can practice independently without step-by-step instructions.

Will I receive a certificate upon completion?

Yes, an honor-based certificate is available upon completing all course videos and labs.

Is there any support available for lab issues?

Support is provided for access issues and performance problems. Learning assistance is not available for sandbox content.