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Modern IT Support Training: Part 1 | A+ (220-1102)

Gain essential IT support skills with our comprehensive introduction to Modern IT support, covering Windows OS management, networking, and security.

310 lessons310 free lessons35 hr 54 min video
Modern IT Support Training: Part 1 | A+ (220-1102)
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Course Overview

Welcome to the "Modern IT Support Training: Part 1 | A+ (220-1102)" course. This entry-level program is designed for individuals eager to begin a career in IT support. While we recommend taking our updated course for the latest resources and labs, this course remains valuable for learning foundational IT concepts through video-based content.

What You Will Learn

This course focuses on key areas necessary for IT support, including setting up workstations, installing and managing software, establishing network connections, and ensuring security and preventative maintenance. You will gain practical knowledge on configuring both Windows and Linux operating systems, implementing network security, and managing authentication and authorization processes.

Skills Development

Participants will learn to identify Windows OS editions, troubleshoot software issues, and utilize both command line and GUI tools for system management. The course also covers mobile OS troubleshooting, managing network settings, and understanding IT operational procedures.

What You’ll Learn

  • Set up and configure Windows and Linux systems.
  • Troubleshoot and resolve software issues.
  • Establish and manage network connections.
  • Identify and mitigate security risks.

Skills Covered

  • Setting up workstations
  • Software installation
  • Network connectivity
  • Security risk prevention
  • Troubleshooting software issues

How This Course Helps You on the Job

  • Prepare for entry-level IT support roles
  • Develop essential help desk skills
  • Gain foundational networking knowledge
  • Understand IT infrastructure management
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Course Curriculum

Start with any free lesson

310 of 310 lessons free
Introduction1 lessons · 1 free
  1. Career InfoFree lesson — no registration required
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Career Information6 lessons · 6 free
  1. ITF: Starting IT Career as a StudentFree lesson — no registration required
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  2. ITF: Transitioning to IT SupportFree lesson — no registration required
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  3. JSS45: Essential skills you need in a help desk jobFree lesson — no registration required
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  4. JSS45: Creating a full IT Infrastructure picture in your mindFree lesson — no registration required
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  5. JSS45: IT Support Titles and SalariesFree lesson — no registration required
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  6. JSS45: IT Jobs in different environmentsFree lesson — no registration required
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Learning Goals5 lessons · 5 free
  1. JSS45: How to mentally prepare yourself for technical learningFree lesson — no registration required
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  2. How not to use JSS Real ExamplesFree lesson — no registration required
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  3. Maximizing Learning Efficiency with Artificial IntelligenceFree lesson — no registration required
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  4. Create a LinkedIn profile early on to make connectionsFree lesson — no registration required
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  5. Success StoriesFree lesson — no registration required
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What is Network1 lessons · 1 free
  1. ITF: What is a NetworkFree lesson — no registration required
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What Makes a Network5 lessons · 5 free
  1. ITF: What makes a network (Hardware)Free lesson — no registration required
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  2. ITF: What makes a network (Software)Free lesson — no registration required
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  3. ITF: OSI Layers (Lecture)Free lesson — no registration required
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  4. ITF: IP Addresses (Public vs Private)Free lesson — no registration required
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  5. ITF: Watch this video before starting the quizFree lesson — no registration required
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Chapter 1: OPERATING SYSTEMS: Partner Content18 lessons · 18 free
  1. How to use lab devices with chaptersFree lesson — no registration required
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  2. What is a ticket video feature?Free lesson — no registration required
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  3. ITF: Mobile Operating SystemsFree lesson — no registration required
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  4. ITF: Windows OSFree lesson — no registration required
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  5. Tips on How to use Chapters with JSS LabsFree lesson — no registration required
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  6. ITF: Installation RequirementsFree lesson — no registration required
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  7. ITF: OS Boot And Installation MethodsFree lesson — no registration required
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  8. ITF: Partitioning And File SystemsFree lesson — no registration required
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  9. ITF: Post Installation TasksFree lesson — no registration required
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  10. ITF: Windows Client Networking ConfigurationFree lesson — no registration required
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  11. ITF: Windows Command Line ToolsFree lesson — no registration required
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  12. ITF: Windows Network CommandsFree lesson — no registration required
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  13. ITF: Using Microsoft System UtilitiesFree lesson — no registration required
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  14. ITF: Desktop Operating SystemsFree lesson — no registration required
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  15. ITF: MacOS Tools And FeaturesFree lesson — no registration required
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  16. ITF: Linux CommandsFree lesson — no registration required
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  17. ITF: Using Microsoft Control Panel UtilitiesFree lesson — no registration required
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  18. ITF: Workgroup vs Domain Knowledge before ProjectFree lesson — no registration required
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CHAPTER 2: SECURITY: Partner Content11 lessons · 11 free
  1. ITF: Implementing Physical Security MeasuresFree lesson — no registration required
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  2. ITF: Logical User Security ConceptsFree lesson — no registration required
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  3. ITF: Logical Device And Network Security ConceptsFree lesson — no registration required
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  4. ITF: Wireless SOHO SecurityFree lesson — no registration required
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  5. ITF: Malware TypesFree lesson — no registration required
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  6. ITF: Social Engineering Techniques And ExploitsFree lesson — no registration required
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  7. ITF: Microsoft OS Security - PermissionsFree lesson — no registration required
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  8. ITF: Microsoft OS Security FeaturesFree lesson — no registration required
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  9. ITF: Workstation Security Best PracticesFree lesson — no registration required
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  10. ITF: Mobile Device Security SolutionsFree lesson — no registration required
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  11. ITF: Securing Web BrowsersFree lesson — no registration required
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CHAPTER 3: SOFTWARE TROUBLESHOOTING: Partner Content7 lessons · 7 free
  1. ITF: Windows OS IssuesFree lesson — no registration required
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  2. ITF: Additional Windows OS IssuesFree lesson — no registration required
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  3. ITF: PC Security IssuesFree lesson — no registration required
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  4. ITF: Malware Removal Best PracticesFree lesson — no registration required
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  5. ITF: Mobile OS And Application IssuesFree lesson — no registration required
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  6. ITF: Mobile OS And Application Security IssuesFree lesson — no registration required
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  7. ITF: Chap3: NO PROJECT | You can still Practice TroubleshootingFree lesson — no registration required
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CHAPTER 4: OPERATIONAL PROCEDURES: Partner Content13 lessons · 13 free
  1. ITF: Organizational DocumentationFree lesson — no registration required
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  2. ITF: How to practice ticketing and which platform to post articlesFree lesson — no registration required
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  3. ITF: Basic Change Management Best PracticesFree lesson — no registration required
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  4. ITF: Workstation Backup And Recovery MethodsFree lesson — no registration required
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  5. ITF: Chapter 4: Project 1Free lesson — no registration required
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  6. ITF: Equipment And Personal Safety ProceduresFree lesson — no registration required
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  7. ITF: Environmental Variables And ControlsFree lesson — no registration required
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  8. ITF: Privacy And Licensing ConceptsFree lesson — no registration required
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  9. ITF: Incident Response Policies And ProceduresFree lesson — no registration required
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  10. ITF: Communication And Professionalism TechniquesFree lesson — no registration required
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  11. ITF: Introduction To Basic Scripting TechniquesFree lesson — no registration required
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  12. ITF: Implementing Remote Access TechnologiesFree lesson — no registration required
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  13. ITF: Chapter 4: Project 2Free lesson — no registration required
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Resume Project1 lessons · 1 free
  1. 2026 Course UpdatesFree lesson — no registration required
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Module 1: Identifying different Windows Operating System Editions - LAB CONTENT8 lessons · 8 free
  1. ITF: Important Tips before starting modulesFree lesson — no registration required
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  2. New Lab Layout TipsFree lesson — no registration required
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  3. ITF: Introductory Lecture: Identifying different Windows Operating System EditionsFree lesson — no registration required
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  4. ITF: Module 1: Exercise 1: Task 1 - Identify the Windows EditionFree lesson — no registration required
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  5. ITF:Module 1: Exercise 1: Task 2 - Differentiating between different Windows EditionsFree lesson — no registration required
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  6. ITF: Module 1: Exercise 2: Task 1 - Identify Windows In-place Upgrade PathwaysFree lesson — no registration required
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  7. ITF: Module 1: Knowledge Check QuizFree lesson — no registration required
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  8. ITF:Mod1: Practice LiveFree lesson — no registration required
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Module 2: Managing a Windows Device using the Command Line Interface - LAB CONTENT25 lessons · 25 free
  1. ITF: Module 2: Introductory Lecture: Using Microsoft Command Line ToolsFree lesson — no registration required
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  2. ITF: Module 2: Exercise 1: Task 1 - Navigation CommandsFree lesson — no registration required
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  3. ITF: Module 2: Exercise 2: Task 1 - The Ipconfig CommandFree lesson — no registration required
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  4. ITF: Module 2: Exercise 2: Task 2 - The Ping CommandFree lesson — no registration required
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  5. ITF: Module 2: Exercise 2: Task 3 - The Hostname CommandFree lesson — no registration required
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  6. ITF: Module 2: Exercise 2: Task 4 - The Netstat CommandFree lesson — no registration required
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  7. ITF: Module 2: Exercise 2: Task 5 - The Nslookup CommandFree lesson — no registration required
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  8. ITF: Module 2: Exercise 2: Task 6 - The Net Use CommandFree lesson — no registration required
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  9. ITF: Module 2: Exercise 2: Task 7 - The Net User CommandFree lesson — no registration required
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  10. ITF: Module 2: Exercise 2:Task 8 - The Tracert CommandFree lesson — no registration required
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  11. ITF: Module 2: Exercise 2: Task 9 - The Pathping CommandFree lesson — no registration required
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  12. ITF: Module 2: Exercise 3: Task 1 - The Chkdsk CommandFree lesson — no registration required
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  13. ITF: Module 2: Exercise 3:Task 2 - The Format CommandFree lesson — no registration required
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  14. ITF: Module 2: Exercise 3: Task 3 - The Copy CommandFree lesson — no registration required
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  15. ITF: Module 2: Exercise 3: Task 4 - The Xcopy CommandFree lesson — no registration required
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  16. ITF: Module 2: Exercise 3: Task 5 - The Robocopy CommandFree lesson — no registration required
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  17. ITF: Module 2: Exercise 3: Task 6 - The Sfc CommandFree lesson — no registration required
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  18. ITF: Module 2: Exercise 3: Task 7 - The Diskpart CommandFree lesson — no registration required
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  19. ITF: Module 2: Exercise 4: Task 1 - The Gpupdate CommandFree lesson — no registration required
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  20. ITF: Module 2: Exercise 4: Task 2 - The Gpresult CommandFree lesson — no registration required
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  21. ITF: Module 2: Exercise 4: Task 3 - [Command Name] /?Free lesson — no registration required
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  22. ITF: Module 2: Exercise 4: Task 4 - The Winver CommandFree lesson — no registration required
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  23. ITF: Module 2: Exercise 4: Task 5 - The Shutdown CommandFree lesson — no registration required
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  24. ITF: Module 2: Knowledge Check QuizFree lesson — no registration required
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  25. ITF:Mod2: Practice LiveFree lesson — no registration required
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Module 3: Managing a Windows device using the Graphical User Interface (GUI) LAB - CONTENT24 lessons · 24 free
  1. ITF: Module 3: Introductory Lecture: Managing a Windows device using the Graphical User Interface (GUI)Free lesson — no registration required
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  2. ITF: Module 3: Exercise 1: Task 1 - End a Task on the Processes TabFree lesson — no registration required
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  3. ITF: Module 3: Exercise 1: Task 2 - Explore the Performance TabFree lesson — no registration required
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  4. ITF: Module 3: Exercise 1: Task 3 - Disable Applications at StartupFree lesson — no registration required
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  5. ITF: Module 3: Exercise 1: Task 4 - Disconnect a User on the Users TabFree lesson — no registration required
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  6. ITF: Module 3: Exercise 1: Task 5 - Explore the Services TabFree lesson — no registration required
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  7. ITF: Module 3: Exercise 2: Task 1 - Create a Custom MMCFree lesson — no registration required
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  8. ITF: Module 3: Exercise 2: Task 2 - View the Computer Management MMCFree lesson — no registration required
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  9. ITF: Module 3: Exercise 2: Task 3 - Set up a Task in Task SchedulerFree lesson — no registration required
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  10. ITF: Module 3: Exercise 2: Task 4 - Use the Event ViewerFree lesson — no registration required
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  11. ITF: Module 3: Exercise 2: Task 5 - Working with Users and GroupsFree lesson — no registration required
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  12. ITF: Module 3: Exercise 2: Task 6 - Use Performance MonitorFree lesson — no registration required
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  13. ITF: Module 3: Exercise 2: Task 7 - Explore Resource MonitorFree lesson — no registration required
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  14. ITF: Module 3: Exercise 2: Task 8 - Working with Device ManagerFree lesson — no registration required
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  15. ITF: Module 3: Exercise 2: Task 9 - Use Disk ManagementFree lesson — no registration required
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  16. ITF: Module 3: Exercise 2: Task 10 - Working with MSConfigFree lesson — no registration required
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  17. ITF: Module 3: Exercise 2: Task 11 - Explore Certificate ManagementFree lesson — no registration required
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  18. ITF: Module 3: Exercise 2: Task 12 - Configure Group PolicyFree lesson — no registration required
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  19. ITF: Module 3: Exercise 3: Task 1 - Use Msinfo32Free lesson — no registration required
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  20. ITF: Module 3: Exercise 3: Task 2 - Explore Registry EditorFree lesson — no registration required
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  21. ITF: Module 3: Exercise 3: Task 3 - Work with the Defragment and Optimize Drives UtilityFree lesson — no registration required
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  22. ITF: Module 3: Exercise 3: Task 4 - Use Disk CleanupFree lesson — no registration required
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  23. ITF: Module 3: Summary: Managing a Windows device using the Graphical User Interface (GUI)Free lesson — no registration required
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  24. ITF:Mod3: Practice LiveFree lesson — no registration required
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Module 4: Configuring a Windows Device using the Control Panel - LAB CONTENT22 lessons · 22 free
  1. ITF: Module 4: Introductory Lecture: Configuring a Windows Device using the Control PanelFree lesson — no registration required
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  2. ITF: Module 4: Exercise 1: Task 1 - The General TabFree lesson — no registration required
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  3. ITF: Module 4: Exercise 1: Task 2 - The Security TabFree lesson — no registration required
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  4. ITF: Module 4: Exercise 1: Task 3 - The Privacy TabFree lesson — no registration required
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  5. ITF: Module 4: Exercise 1: Task 4 - The Content TabFree lesson — no registration required
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  6. ITF: Module 4: Exercise 1: Task 5 - The Connections TabFree lesson — no registration required
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  7. ITF: Module 4: Exercise 1: Task 6 - The Programs TabFree lesson — no registration required
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  8. ITF: Module 4: Exercise 1: Task 7 - The Advanced TabFree lesson — no registration required
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  9. ITF: Module 4: Exercise 2: Task 1 - Explore Options and Settings in Devices and PrintersFree lesson — no registration required
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  10. ITF: Module 4: Exercise 3: Task 1 - Manage Applications using Programs and FeaturesFree lesson — no registration required
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  11. ITF: Module 4: Exercise 4: Task 1 - Use the Network and Sharing CenterFree lesson — no registration required
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  12. ITF: Module 4: Exercise 5: Task 1 - Explore the System SettingsFree lesson — no registration required
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  13. ITF: Module 4: Exercise 6: Task 1 - Explore Windows Defender FirewallFree lesson — no registration required
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  14. ITF: Module 4: Exercise 7: Task 1 - Explore the Sound SettingsFree lesson — no registration required
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  15. ITF: Module 4: Exercise 8: Task 1 - Configure a Local User AccountFree lesson — no registration required
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  16. ITF: Module 4: Exercise 8: Task 2 - Configure User Account Control SettingsFree lesson — no registration required
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  17. ITF: Module 4: Exercise 9: Task 1 - Use Device ManagerFree lesson — no registration required
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  18. ITF: Module 4: Exercise 10: Task 1 - Explore the Indexing OptionsFree lesson — no registration required
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  19. ITF: Module 4: Exercise 11: Task 1 - Work with Ease of AccessFree lesson — no registration required
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  20. ITF: Module 4: Exercise 12: Task 1 - Customize an Existing Power PlanFree lesson — no registration required
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  21. ITF: Module 4: Exercise 12: Task 2 - Create a Power PlanFree lesson — no registration required
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  22. ITF:Mod4: Practice LiveFree lesson — no registration required
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Module 5: Configuring and Managing a Windows Device using Settings - LAB CONTENT5 lessons · 5 free
  1. ITF: Module 5: Introductory Lecture: Configuring and Managing a Windows Device using SettingsFree lesson — no registration required
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  2. ITF: Module 5: Exercise 1: Task 1 - Customizing a Windows 10 Device using SettingsFree lesson — no registration required
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  3. ITF: Module 5: Exercise 1: Task 2 - Customizing a Windows 11 Device using SettingsFree lesson — no registration required
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  4. ITF: Summary: Configuring and Managing a Windows Device using SettingsFree lesson — no registration required
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  5. ITF:Mod5: Practice LiveFree lesson — no registration required
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Module 6: Configuring Networking Settings on a Windows Device - LAB CONTENT20 lessons · 20 free
  1. ITF: Module 6: Introductory Lecture: Configuring Networking Settings on a Windows DeviceFree lesson — no registration required
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  2. ITF: Module 6: Exercise 1: Task 1 - Identify Workgroup and Domain SetupFree lesson — no registration required
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  3. ITF: Module 6: Exercise 1: Task 2 - View Shared Resources in a NetworkFree lesson — no registration required
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  4. ITF: Module 6: Exercise 1: Task 3 - View Shared Printers on the NetworkFree lesson — no registration required
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  5. ITF: Module 6: Exercise 1: Task 4 - View Mapped DrivesFree lesson — no registration required
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  6. ITF: Module 6: Exercise 2: Task 1 - View Firewall ConfigurationFree lesson — no registration required
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  7. ITF: Module 6: Exercise 2: Task 2 - Configure Application Permissions, Restrictions, and ExceptionsFree lesson — no registration required
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  8. ITF: Module 6: Exercise 3: Task 1 - Internet Protocol (IP) Addressing SchemeFree lesson — no registration required
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  9. ITF:Module 6: Exercise 3: Task 2 - Subnet MaskFree lesson — no registration required
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  10. ITF: Module 6: Exercise 3: Task 3 - Default GatewayFree lesson — no registration required
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  11. ITF: Module 6: Exercise 3: Task 4 - Domain Name ServiceFree lesson — no registration required
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  12. ITF: Module 6: Exercise 3: Task 5 - Static and Dynamic AddressingFree lesson — no registration required
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  13. ITF: Module 6: Exercise 4: Task 1 - Create a Virtual Private Network (VPN) ConnectionFree lesson — no registration required
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  14. ITF: Module 6: Exercise 4: Task 2 - View Wired ConnectionsFree lesson — no registration required
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  15. ITF:Module 6: Exercise 4: Task 3 - View the Settings of a Wireless Wide Area Network (WWAN)Free lesson — no registration required
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  16. ITF: Module 6: Exercise 5: Task 1 - View Proxy SettingsFree lesson — no registration required
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  17. ITF: Module 6: Exercise 5: Task 2 - File Explorer NavigationFree lesson — no registration required
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  18. ITF: Module 6: Exercise 5: Task 3 - Set a Metered ConnectionFree lesson — no registration required
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  19. ITF: Module 6: Knowledge Check QuizFree lesson — no registration required
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  20. ITF:Mod6: Practice LiveFree lesson — no registration required
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Module 7: Install and Configure Applications on a Windows Device - LAB CONTENT6 lessons · 6 free
  1. ITF: Module 7: Introductory Lecture: Install and Configure Applications on a Windows DeviceFree lesson — no registration required
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  2. ITF: Module 7: Exercise 1: Task 1 - Verifying a System’s Hardware & Software ConfigurationFree lesson — no registration required
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  3. ITF: Module 7: Exercise 2: Task 1 - ISO Application Installation MethodFree lesson — no registration required
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  4. ITF: Module 7: Exercise 2: Task 2 - MSI Application Installation MethodFree lesson — no registration required
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  5. ITF: Module 7: Summary: Install and Configure Applications on a Windows DeviceFree lesson — no registration required
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  6. ITF:Mod7: Practice LiveFree lesson — no registration required
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Module 8: Identify different Operating Systems and Functionality6 lessons · 6 free
  1. ITF: Module 8: Exercise 1: Task 1 - Differentiate between Different Windows Operating SystemsFree lesson — no registration required
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  2. ITF: Module 8: Exercise 2: Task 1 - Differentiate between Different Linux Operating SystemsFree lesson — no registration required
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  3. ITF: Module 8: Exercise 3: Task 1 - Identify the Functionalities of an Android DeviceFree lesson — no registration required
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  4. ITF: Module 8: Exercise 4: Task 1 - Identifying File Systems of Different Operating SystemsFree lesson — no registration required
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  5. ITF: Module 8: Summary: Identify different Operating Systems and FunctionalityFree lesson — no registration required
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  6. ITF:Mod8: Practice LiveFree lesson — no registration required
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Module 9: Different Operating System Installation Methods12 lessons · 12 free
  1. IFT: Module 9: Introductory Lecture: Different Operating System Installation MethodsFree lesson — no registration required
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  2. ITF: Module 9: Exercise 1: Task 1 - Set up a Boot DeviceFree lesson — no registration required
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  3. ITF: Module 9: Exercise 2: Task 1 - Identify Windows 11 Installation RequirementsFree lesson — no registration required
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  4. ITF: Module 9: Exercise 2: Task 2 - Verify System RequirementsFree lesson — no registration required
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  5. ITF: Module 9: Exercise 3: Task 1 - Load the Windows 11 Installation MediaFree lesson — no registration required
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  6. ITF: Module 9: Exercise 3: Task 2 - Perform a Clean Windows 11 InstallationFree lesson — no registration required
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  7. ITF: Module 9: Exercise 3: Task 3 - Create a Recovery PartitionFree lesson — no registration required
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  8. ITF: Module 9: Exercise 4: Task 1 - Create a Dynamic PartitionFree lesson — no registration required
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  9. ITF: Module 9: Exercise 4: Task 2 - Create a Primary PartitionFree lesson — no registration required
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  10. ITF: Module 9: Exercise 4: Task 3 - Convert to MBR or GPT DiskFree lesson — no registration required
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  11. ITF: Module 9: Knowledge Check QuizFree lesson — no registration required
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  12. ITF:Mod9: Practice LiveFree lesson — no registration required
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Module 11: Tools for Managing and Maintaining Linux Operating Systems9 lessons · 9 free
  1. ITF: Module 11: Introductory Lecture: Tools for Managing and Maintaining Linux Operating SystemsFree lesson — no registration required
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  2. ITF: Module 11: Exercise 1: Task 1 - Working with Directories in LinuxFree lesson — no registration required
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  3. ITF: Module 11: Exercise 1: Task 2 - Working with Files in LinuxFree lesson — no registration required
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  4. ITF: Module 11: Exercise 2: Task 1 - Identify Permissions in LinuxFree lesson — no registration required
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  5. ITF: Module 11: Exercise 2:Task 2 - Modify Permissions in LinuxFree lesson — no registration required
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  6. ITF: Module 11: Exercise 3: Task 1 - Installing Packages in LinuxFree lesson — no registration required
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  7. ITF: Module 11: Exercise 3: Task 2 - Uninstalling Software Packages in LinuxFree lesson — no registration required
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  8. ITF:Module 11: Summary: Tools for Managing and Maintaining Linux Operating SystemsFree lesson — no registration required
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  9. ITF:Mod11: Practice LiveFree lesson — no registration required
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Module 12: Implementing Physical Security Measures5 lessons · 5 free
  1. IFT: Module 12: Introductory Lecture: Implementing Physical Security MeasuresFree lesson — no registration required
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  2. ITF: Module 12: Exercise 1 - Physical SecurityFree lesson — no registration required
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  3. ITF: Module 12: Exercise 2 - Physical Security for StaffFree lesson — no registration required
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  4. ITF: Module 12: Summary: Implementing Physical Security MeasuresFree lesson — no registration required
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  5. ITF:Mod12: Practice LiveFree lesson — no registration required
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Module 13: Implementing Network Security Measures5 lessons · 5 free
  1. ITF: Module 13: Introductory Lecture: Implementing Network Security MeasuresFree lesson — no registration required
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  2. ITF: Module 13: Exercise 1: Task 1 - Principle Of Least PrivilegeFree lesson — no registration required
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  3. ITF: Module 13: Exercise 1: Task 2 - Access Control Lists (ACL)Free lesson — no registration required
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  4. ITF: Module 13: Exercise 1: Task 3 - Configure Email SecurityFree lesson — no registration required
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  5. ITF:Mod13: Practice LiveFree lesson — no registration required
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Module 14: Authentication and Authorization Methods11 lessons · 11 free
  1. ITF: Module 14: Introductory Lecture: Authentication and Authorization MethodsFree lesson — no registration required
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  2. ITF: Module 14: Exercsie 3: Task 1 - Setting up a Security GroupFree lesson — no registration required
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  3. ITF: Module 14: Exercise 3: Task 2 - Set GPO for the Security GroupFree lesson — no registration required
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  4. ITF: Module 14: Exercise 3: Task 3 - Setup a Home Folder for TestuserFree lesson — no registration required
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  5. ITF: Module 14: Exercise 3: Task 4 - Test the Home Folder for TestuserFree lesson — no registration required
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  6. ITF: Module 14: Exercise 4: Task 1 - Create a Shared FolderFree lesson — no registration required
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  7. ITF: Module 14: Exercise 4: Task 2 - Create a Batch FileFree lesson — no registration required
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  8. ITF: Module 14: Exercise 4: Task 3 - Create a GPO Object and Attach a Group PolicyFree lesson — no registration required
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  9. ITF: Module 14: Exercise 4:Task 4 - Update the Group PolicyFree lesson — no registration required
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  10. ITF: Module 14: Summary: Authentication and Authorization MethodsFree lesson — no registration required
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  11. ITF:Mod14: Practice LiveFree lesson — no registration required
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Module 15: Wireless Security Implementation (No Tasks)1 lessons · 1 free
  1. ITF: Module 15: Introductory Lecture: Wireless Security ImplementationFree lesson — no registration required
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Module 16: Malware and Social Engineering Prevention Methods (No Tasks)1 lessons · 1 free
  1. ITF: Module 16: Intro: Malware and Social Engineering Prevention MethodsFree lesson — no registration required
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Module 17: Security Implementation on a Windows Device9 lessons · 9 free
  1. ITF: Module 17: Exercise 1: Task 1 - Activate/Deactivate Microsoft Defender Antivirus and Update Virus DefinitionsFree lesson — no registration required
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  2. ITF: Module 17: Exercise 2: Task 1 - Activate & Deactivate Windows Defender FirewallFree lesson — no registration required
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  3. ITF: Module 17: Exercise 2:Task 2 - Create a Rule Blocking a PortFree lesson — no registration required
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  4. ITF: Module 17: Exercise 2: Task 3 - Block a Program through the Windows Defender FirewallFree lesson — no registration required
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  5. ITF: Module 17: Exercise 2: Task 4 - Allow a Program through the Windows Defender FirewallFree lesson — no registration required
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  6. ITF: Module 17: Exercise 3: Task 1 - Activate BitLocker To GoFree lesson — no registration required
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  7. ITF: Module 17: Exercise 3: Task 2 - Configure BitLocker Settings via GPOFree lesson — no registration required
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  8. ITF: Module 17: Exercise 3: Task 3 - Create an Encrypting Files System (EFS)Free lesson — no registration required
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  9. ITF Modules 17: Knowledge Check QuizFree lesson — no registration required
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Module 18: Password and Account Management on a Windows Device10 lessons · 10 free
  1. ITF: Module 18: Exercise 1: Task 1 - Password Complexity & Expiration RequirementsFree lesson — no registration required
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  2. ITF: Module 18: Exercise 1: Task 2 - Use Failed Attempt LockoutFree lesson — no registration required
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  3. ITF: Module 18: Exercise 2: Task 1 - Enable Screensaver & Screen LocksFree lesson — no registration required
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  4. ITF: Module 18: Exercise 2: Task 2 - Encrypt a Drive with BitLockerFree lesson — no registration required
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  5. ITF: Module 18: Exercise 3: Task 1 - Administrator AccountFree lesson — no registration required
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  6. ITF: Module 18: Exercise 3: Task 2 - Guest AccountFree lesson — no registration required
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  7. ITF: Module 18: Exercise 3: Task 3 - Access and Change Setting in Group PolicyFree lesson — no registration required
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  8. ITF: Module 18: Exercise 3: Task 4 - Disable Autorun/AutoPlayFree lesson — no registration required
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  9. ITF: Module 18: Knowledge Check QuizFree lesson — no registration required
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  10. ITF:Mod18: Practice LiveFree lesson — no registration required
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Module 19: Mobile Security Solutions4 lessons · 4 free
  1. ITF: Module 19: Exercise 1: Task 1 - Exploring the Screen Lock Feature for a Mobile DeviceFree lesson — no registration required
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  2. ITF: Module 19: Exercise 1: Task 2 - Explore Additional Security Settings for a Mobile DeviceFree lesson — no registration required
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  3. ITF: Module 19: Summary: Mobile Security SolutionsFree lesson — no registration required
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  4. ITF:Mod19: Practice LiveFree lesson — no registration required
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Module 20: Secure Data Disposal Methods4 lessons · 4 free
  1. ITF: Module 20: Exercise 1: Task 1 - Perform a High-Level FormatFree lesson — no registration required
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  2. ITF: Module 20: Exercise 1: Task 2 - Perform a Low-Level Data WipeFree lesson — no registration required
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  3. ITF: Module 20: Summary: Secure Data Disposal MethodsFree lesson — no registration required
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  4. ITF:Mod20: Practice LiveFree lesson — no registration required
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Module 21: Securing a SOHO Network4 lessons · 4 free
  1. ITF: Module 21: Lecture: Exercise 1 - Home Router Settings used to Increase the Security PostureFree lesson — no registration required
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  2. ITF: Module 21: Exercise 2 - Wireless Settings to Increase Security LectureFree lesson — no registration required
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  3. ITF: Module 21: Exercise 3 - Firewall FeaturesFree lesson — no registration required
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  4. ITF:Mod21: Practice LiveFree lesson — no registration required
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Module 22: Securing Web Browsers on a Windows Device12 lessons · 12 free
  1. ITF: Module 22: Exercise 1: Task 1 - Configure Settings on the Security TabFree lesson — no registration required
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  2. ITF: Module 22: Exercise 1: Task 2 - Configure Settings on the Privacy TabFree lesson — no registration required
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  3. ITF: Module 22: Exercise 2: Task 1 - Set up an Outlook AccountFree lesson — no registration required
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  4. ITF: Module 22: Exercise 2: Task 2 - View Profile SettingsFree lesson — no registration required
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  5. ITF: Module 22: Exercise 2: Task 3 - Work with Privacy, Search, and Services SettingsFree lesson — no registration required
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  6. ITF: Module 22: Exercise 2: Task 4 - Explore Cookie and Site PermissionsFree lesson — no registration required
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  7. ITF: Module 22: Exercise 2: Task 5 - Open a Website in the InPrivate Browsing WindowFree lesson — no registration required
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  8. ITF: Module 22: Exercise 2: Task 6 - Manage Browser ExtensionsFree lesson — no registration required
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  9. ITF: Module 22: Exercise 2: Task 7 - Work with CertificatesFree lesson — no registration required
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  10. ITF: Module 22: Exercise 2: Task 8 - Perform HashingFree lesson — no registration required
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  11. ITF: Module 22: Summary: Securing Web Browsers on a Windows DeviceFree lesson — no registration required
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  12. ITF:Mod22: Practice LiveFree lesson — no registration required
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Module 23: Troubleshooting Windows Operating Systems (No Tasks)1 lessons · 1 free
  1. ITF: Module 23: Intro: Troubleshooting Windows Operating SystemsFree lesson — no registration required
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Module 24: Troubleshooting Personal Computer Security Settings (No Tasks)1 lessons · 1 free
  1. ITF: Module 24: Introductory Lecture: Troubleshooting Personal Computer Security SettingsFree lesson — no registration required
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Module 25: Malware Removal and Remediating Best Practices8 lessons · 8 free
  1. ITF: Module 25: Exercise 1: Task 1 - Scanning for MalwareFree lesson — no registration required
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  2. ITF: Module 25: Exercise 2: Task 1 - Analyze Malware AttributesFree lesson — no registration required
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  3. ITF: Module 25:Exercise 2: Task 2 - Removing Malware from Infected SystemsFree lesson — no registration required
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  4. ITF: Module 25: Exercise 3: Task 1 - Enable System Restore in Windows 10Free lesson — no registration required
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  5. ITF: Module 25: Exercise 3: Task 2 - Create a System Restore PointFree lesson — no registration required
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  6. ITF: Module 25:Exercise 3: Task 3 - Verify System Restore PointFree lesson — no registration required
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  7. ITF: Module 25: Summary: Malware Removal and Remediating Best PracticesFree lesson — no registration required
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  8. ITF:Mod25: Practice LiveFree lesson — no registration required
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Module 26: Troubleshooting Mobile Device Security Settings (No Tasks)2 lessons · 2 free
  1. ITF: Module 26: Introductory Lecture: Troubleshooting Mobile Device Security SettingsFree lesson — no registration required
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  2. 2026 Course UpdatesFree lesson — no registration required
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Module 27: Documentation Best Practices (No Tasks)1 lessons · 1 free
  1. ITF: Module 27: Introductory Lecture: Documentation Best PracticesFree lesson — no registration required
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Module 28: Implementing Basic Change Management Best Practices (No Tasks)1 lessons · 1 free
  1. ITF: Module 28: Introductory Lecture: Implementing Basic Change Management Best PracticesFree lesson — no registration required
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Module 29: Backup and Recovery Implementation6 lessons · 6 free
  1. ITF: Module 29: Exercise 1: Task 1 - Create a Full BackupFree lesson — no registration required
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  2. ITF: Module 29: Exercise 1: Task 2 - Restore PC from Full BackupFree lesson — no registration required
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  3. ITF: Module 29: Exercise 1: Task 3 - Configure File HistoryFree lesson — no registration required
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  4. ITF: Module 29: Exercise 1: Task 4 - Create System RestoreFree lesson — no registration required
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  5. ITF: Module 29: Exercise 1: Task 5 - Restore the System to the Previous StateFree lesson — no registration required
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  6. ITF:Mod29: Practice LiveFree lesson — no registration required
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Module 30: Safety and Environmental Procedures (No Tasks)1 lessons · 1 free
  1. ITF: Module 30: Introductory Lecture: Safety and Environmental ProceduresFree lesson — no registration required
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Module 31: Privacy, Licensing & Policy Concepts (No Tasks)1 lessons · 1 free
  1. ITF: Module 31: Introductory Lecture: Privacy, Licensing & Policy ConceptsFree lesson — no registration required
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Module 32: Using Proper Communication Techniques and Professionalism (No Tasks)1 lessons · 1 free
  1. ITF: Module 32: Introductory lecture: Using Proper Communication Techniques and ProfessionalismFree lesson — no registration required
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Module 33: Basic Scripting Techniques6 lessons · 6 free
  1. ITF: Module 33: Introductory Lecture: Basic Scripting TechniquesFree lesson — no registration required
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  2. ITF: Module 33: Exercise 1: Task 1 - Create a Linux ScriptFree lesson — no registration required
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  3. ITF: Module 33: Task 2 - Create a Basic Powershell Script (Not Working)Free lesson — no registration required
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  4. ITF: Module 33: Exercise 1: Task 3 - Creating a Basic Batch Script FileFree lesson — no registration required
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  5. ITF: Module 33: Summary: Basic Scripting TechniquesFree lesson — no registration required
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  6. ITF:Mod33: Practice LiveFree lesson — no registration required
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Module 34: Remote Access Methods8 lessons · 8 free
  1. ITF: Module 34: Exercise 1: Task 1 - Create a Remote Desktop ConnectionFree lesson — no registration required
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  2. ITF: Module 34: Exercise 1: Task 2 - Secure a Remote Desktop ConnectionFree lesson — no registration required
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  3. ITF: Module 34:Exercise 1: Task 3 - Setup Remote AssistanceFree lesson — no registration required
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  4. ITF: Module 34: Exercise 2: Task 1 - Create a Remote Desktop ConnectionFree lesson — no registration required
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  5. ITF: Module 34: Exercise 2: Task 2 - Secure a Remote Desktop ConnectionFree lesson — no registration required
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  6. ITF: Module 34: Exercise 2: Task 3 - Setup Remote AssistanceFree lesson — no registration required
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  7. ITF: Module 34: Knowledge Check QuizFree lesson — no registration required
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  8. ITF:Mod34: Practice LiveFree lesson — no registration required
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Apply Early2 lessons · 2 free
  1. Applying Early in IT Support: Possibility, Resume Tips, and Interview PrepFree lesson — no registration required
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  2. 2026 Course UpdatesFree lesson — no registration required
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Frequently Asked Questions

Is there a preferred version of this course?

Yes, we recommend the updated version for the latest labs and content.

Are labs included in this course?

The labs in this version are outdated; consider the updated course for working labs.

What operating systems are covered?

The course covers both Windows and Linux systems.