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Modern IT Support Training: Part 1 | A+ (220-1102)

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Course Access

Unlimited Duration

Last Updated

January 18, 2023

Certification

Preview Certificate

Course Description

This is a great starting point for learners who are interested in entry-level IT support professional concepts and skills.

This course focuses on the essential IT skills and knowledge needed to perform tasks commonly performed by IT Professionals, namely: Setting up a workstation, including conducting software installations; establishing network connectivity; identifying compatibility issues and identifying and preventing security risks; managing the safety and preventative maintenance of computers.


Get the training you need to stay ahead with the real IT professionals on the IT Help Desk.

No prior hands-on experience is required to use or complete this course. After completing this course, students will be able to take more advance technical courses with solid foundational skills.


By the end of this course, you’ll be able to:


  • understand the network and network devices in a business world
  • understand and troubleshoot Windows 10, and 11 operating system
  • understand what the Internet is, how it works in a corporate environment
  • learn how applications are created and how they work under the hood of a computer and how to troubleshoot applications
  • understand the difference between home and corporate network
  • utilize common problem-solving methodologies and soft skills in an Information Technology setting
  • understand the differences between a server and a client
  • Able to create or plan a clear pathway for advanced technical courses


Who this course is for: 


  • Individuals seeking entry-level positions in the IT support field
  • This course is aimed at absolute beginners to IT who want to start a career in IT support or just develop their skills in this area


Requirements:



The course assumes you have no technical knowledge of IT whatsoever. The skills you will gain through this course will not only prepare you for a role in IT Support but in other roles, too, such as networking


Course Curriculum

    • Professional Skills Development Information 1 year
    • Important Lab Information 00:03:00
    • Practice Lab Tour FREE 00:22:00
    • Lab Support Summary 00:02:00
    • ITF: What is a Network 00:13:00
    • ITF: Tech Knowledge Quiz 1 00:10:00
    • ITF: What makes a network (Hardware) 00:38:00
    • ITF: What makes a network (Software) 00:29:00
    • ITF: OSI Layers (Lecture) 00:35:00
    • ITF: IP Addresses (Public vs Private) 00:39:00
    • ITF: Watch this video before starting the quiz 00:06:00
    • ITF: Tech Knowledge Quiz 2 00:30:00
    • How to use lab devices with chapters 00:06:00
    • ITF: Mobile Operating Systems 00:15:00
    • ITF: Windows OS 00:11:00
    • Tips on How to use Chapters with JSS Labs 00:05:00
    • ITF: Installation Requirements 00:16:00
    • ITF: OS Boot And Installation Methods 00:16:00
    • ITF: Partitioning And File Systems 00:19:00
    • ITF: Post Installation Tasks 00:19:00
    • ITF: Windows Client Networking Configuration 00:24:00
    • ITF: Windows Command Line Tools 00:24:00
    • ITF: Windows Network Commands 00:22:00
    • ITF: Using Microsoft System Utilities 00:17:00
    • ITF: Desktop Operating Systems 00:21:00
    • ITF: MacOS Tools And Features 00:16:00
    • ITF: Linux Commands 00:20:00
    • ITF: Using Microsoft Control Panel Utilities 00:21:00
    • ITF: Workgroup vs Domain Knowledge before Project 00:21:00
    • ITF: Chapter 1 Project Quiz 1 year
    • ITF: Implementing Physical Security Measures 00:16:00
    • ITF: Logical User Security Concepts 00:22:00
    • ITF: Logical Device And Network Security Concepts 00:17:00
    • ITF: Wireless SOHO Security 00:27:00
    • ITF: Malware Types 00:19:00
    • ITF: Social Engineering Techniques And Exploits 00:26:00
    • ITF: Microsoft OS Security – Permissions 00:20:00
    • ITF: Microsoft OS Security Features 00:18:00
    • ITF: Workstation Security Best Practices 00:20:00
    • ITF: Mobile Device Security Solutions 00:20:00
    • ITF: Securing Web Browsers 00:22:00
    • ITF: Chapter 2 Project Quiz 1 year
    • ITF: Windows OS Issues 00:28:00
    • ITF: Additional Windows OS Issues 00:13:00
    • ITF: PC Security Issues 00:22:00
    • ITF: Malware Removal Best Practices 00:18:00
    • ITF: Mobile OS And Application Issues 00:20:00
    • ITF: Mobile OS And Application Security Issues 00:19:00
    • ITF: Chap3: NO PROJECT | You can still Practice Troubleshooting 00:08:00
    • ITF: Organizational Documentation 00:13:00
    • ITF: How to practice ticketing and which platform to post articles 00:05:00
    • ITF: Basic Change Management Best Practices 00:14:00
    • ITF: Workstation Backup And Recovery Methods 00:23:00
    • ITF: Chapter 4: Project 1 00:25:00
    • ITF: Equipment And Personal Safety Procedures 00:15:00
    • ITF: Environmental Variables And Controls 00:14:00
    • ITF: Privacy And Licensing Concepts 00:11:00
    • ITF: Incident Response Policies And Procedures 00:17:00
    • ITF: Communication And Professionalism Techniques 00:25:00
    • ITF: Introduction To Basic Scripting Techniques 00:11:00
    • ITF: Implementing Remote Access Technologies 00:17:00
    • ITF: Chapter 4: Project 2 00:36:00
    • ITF: Resume Project 1 year
    • ITF: Important Tips before starting modules 00:07:00
    • ITF: Introductory Lecture: Identifying different Windows Operating System Editions 00:19:00
    • ITF: Module 1: Exercise 1: Task 1 – Identify the Windows Edition 00:04:00
    • ITF:Module 1: Exercise 1: Task 2 – Differentiating between different Windows Editions 00:07:00
    • ITF: Module 1: Exercise 2: Task 1 – Identify Windows In-place Upgrade Pathways 00:08:00
    • ITF: Module 1: Summary: Identifying different Windows Operating System Editions 00:01:00
    • ITF:Mod1: Practice Live Unlimited
    • ITF Module 1 Interview Quiz 1 year
    • ITF: Module 2: Introductory Lecture: Using Microsoft Command Line Tools 00:14:00
    • ITF: Module 2: Exercise 1: Task 1 – Navigation Commands 00:07:00
    • ITF: Module 2: Exercise 2: Task 1 – The Ipconfig Command 00:04:00
    • ITF: Module 2: Exercise 2: Task 2 – The Ping Command 00:04:00
    • ITF: Module 2: Exercise 2: Task 3 – The Hostname Command 00:00:30
    • ITF: Module 2: Exercise 2: Task 4 – The Netstat Command 00:05:00
    • ITF: Module 2: Exercise 2: Task 5 – The Nslookup Command 00:06:00
    • ITF: Module 2: Exercise 2: Task 6 – The Net Use Command 00:05:00
    • ITF: Module 2: Exercise 2: Task 7 – The Net User Command 00:04:00
    • ITF: Module 2: Exercise 2:Task 8 – The Tracert Command 00:04:00
    • ITF: Module 2: Exercise 2: Task 9 – The Pathping Command 00:02:00
    • ITF: Module 2: Exercise 3: Task 1 – The Chkdsk Command 00:03:00
    • ITF: Module 2: Exercise 3:Task 2 – The Format Command 00:02:00
    • ITF: Module 2: Exercise 3: Task 3 – The Copy Command 00:03:00
    • ITF: Module 2: Exercise 3: Task 4 – The Xcopy Command 00:03:00
    • ITF: Module 2: Exercise 3: Task 5 – The Robocopy Command 00:02:00
    • ITF: Module 2: Exercise 3: Task 6 – The Sfc Command 00:06:00
    • ITF: Module 2: Exercise 3: Task 7 – The Diskpart Command 00:04:00
    • ITF: Module 2: Exercise 4: Task 1 – The Gpupdate Command 00:02:00
    • ITF: Module 2: Exercise 4: Task 2 – The Gpresult Command 00:02:00
    • ITF: Module 2: Exercise 4: Task 3 – [Command Name] /? 00:00:51
    • ITF: Module 2: Exercise 4: Task 4 – The Winver Command 00:00:51
    • ITF: Module 2: Exercise 4: Task 5 – The Shutdown Command 00:01:00
    • ITF: Module 2: Summary: Managing a Windows Device using the Command Line Interface 00:00:50
    • ITF:Mod2: Practice Live Unlimited
    • ITF: Module 3: Exercise 1: Task 1 – End a Task on the Processes Tab 00:04:00
    • ITF: Module 3: Exercise 1: Task 2 – Explore the Performance Tab 00:04:00
    • ITF: Module 3: Exercise 1: Task 3 – Disable Applications at Startup 00:01:00
    • ITF: Module 3: Exercise 1: Task 4 – Disconnect a User on the Users Tab 00:03:00
    • ITF: Module 3: Exercise 1: Task 5 – Explore the Services Tab 00:06:00
    • ITF: Module 3: Exercise 2: Task 1 – Create a Custom MMC 00:04:00
    • ITF: Module 3: Exercise 2: Task 2 – View the Computer Management MMC 00:02:00
    • ITF: Module 3: Exercise 2: Task 3 – Set up a Task in Task Scheduler 00:04:00
    • ITF: Module 3: Exercise 2: Task 4 – Use the Event Viewer 00:06:00
    • ITF: Module 3: Exercise 2: Task 5 – Working with Users and Groups 00:04:00
    • ITF: Module 3: Exercise 2: Task 6 – Use Performance Monitor 00:08:00
    • ITF: Module 3: Exercise 2: Task 7 – Explore Resource Monitor 00:03:00
    • ITF: Module 3: Exercise 2: Task 8 – Working with Device Manager 00:03:00
    • ITF: Module 3: Exercise 2: Task 9 – Use Disk Management 00:05:00
    • ITF: Module 3: Exercise 2: Task 10 – Working with MSConfig 00:02:00
    • ITF: Module 3: Exercise 2: Task 11 – Explore Certificate Management 00:03:00
    • ITF: Module 3: Exercise 2: Task 12 – Configure Group Policy 00:07:00
    • ITF: Module 3: Exercise 3: Task 1 – Use Msinfo32 00:02:00
    • ITF: Module 3: Exercise 3: Task 2 – Explore Registry Editor 00:04:00
    • ITF: Module 3: Exercise 3: Task 3 – Work with the Defragment and Optimize Drives Utility 00:02:00
    • ITF: Module 3: Exercise 3: Task 4 – Use Disk Cleanup 00:03:00
    • ITF: Module 3: Summary: Managing a Windows device using the Graphical User Interface (GUI) 00:01:00
    • ITF:Mod3: Practice Live Unlimited
    • ITF: Module 4: Exercise 1: Task 1 – The General Tab 00:05:00
    • ITF: Module 4: Exercise 1: Task 2 – The Security Tab 00:03:00
    • ITF: Module 4: Exercise 1: Task 3 – The Privacy Tab 00:03:00
    • ITF: Module 4: Exercise 1: Task 4 – The Content Tab 00:05:00
    • ITF: Module 4: Exercise 1: Task 5 – The Connections Tab 00:03:00
    • ITF: Module 4: Exercise 1: Task 6 – The Programs Tab 00:02:00
    • ITF: Module 4: Exercise 1: Task 7 – The Advanced Tab 00:03:00
    • ITF: Module 4: Exercise 2: Task 1 – Explore Options and Settings in Devices and Printers 00:07:00
    • ITF: Module 4: Exercise 3: Task 1 – Manage Applications using Programs and Features 00:02:00
    • ITF: Module 4: Exercise 4: Task 1 – Use the Network and Sharing Center 00:02:00
    • ITF: Module 4: Exercise 5: Task 1 – Explore the System Settings 00:08:00
    • ITF: Module 4: Exercise 6: Task 1 – Explore Windows Defender Firewall 00:07:00
    • ITF: Module 4: Exercise 7: Task 1 – Explore the Sound Settings 00:02:00
    • ITF: Module 4: Exercise 8: Task 1 – Configure a Local User Account 00:03:00
    • ITF: Module 4: Exercise 8: Task 2 – Configure User Account Control Settings 00:02:00
    • ITF: Module 4: Exercise 9: Task 1 – Use Device Manager 00:02:00
    • ITF: Module 4: Exercise 10: Task 1 – Explore the Indexing Options 00:02:00
    • ITF: Module 4: Exercise 11: Task 1 – Work with Ease of Access 00:04:00
    • ITF: Module 4: Exercise 12: Task 1 – Customize an Existing Power Plan 00:02:00
    • ITF: Module 4: Exercise 12: Task 2 – Create a Power Plan 00:00:52
    • ITF:Mod4: Practice Live Unlimited
    • ITF: Module 5: Exercise 1: Task 1 – Customizing a Windows 10 Device using Settings 00:05:00
    • ITF: Module 5: Exercise 1: Task 2 – Customizing a Windows 11 Device using Settings 00:04:00
    • ITF: Summary: Configuring and Managing a Windows Device using Settings 00:00:54
    • ITF:Mod5: Practice Live Unlimited
    • ITF: Module 6: Exercise 1: Task 1 – Identify Workgroup and Domain Setup 00:06:00
    • ITF: Module 6: Exercise 1: Task 2 – View Shared Resources in a Network 00:02:00
    • ITF: Module 6: Exercise 1: Task 3 – View Shared Printers on the Network 00:04:00
    • ITF: Module 6: Exercise 1: Task 4 – View Mapped Drives 00:03:00
    • ITF: Module 6: Exercise 2: Task 1 – View Firewall Configuration 00:02:00
    • ITF: Module 6: Exercise 2: Task 2 – Configure Application Permissions, Restrictions, and Exceptions 00:01:00
    • ITF: Module 6: Exercise 3: Task 1 – Internet Protocol (IP) Addressing Scheme 00:04:00
    • ITF:Module 6: Exercise 3: Task 2 – Subnet Mask 00:05:00
    • ITF: Module 6: Exercise 3: Task 3 – Default Gateway 00:03:00
    • ITF: Module 6: Exercise 3: Task 4 – Domain Name Service 00:03:00
    • ITF: Module 6: Exercise 3: Task 5 – Static and Dynamic Addressing 00:03:00
    • ITF: Module 6: Exercise 4: Task 1 – Create a Virtual Private Network (VPN) Connection 00:04:00
    • ITF: Module 6: Exercise 4: Task 2 – View Wired Connections 00:02:00
    • ITF:Module 6: Exercise 4: Task 3 – View the Settings of a Wireless Wide Area Network (WWAN) 00:02:00
    • ITF: Module 6: Exercise 5: Task 1 – View Proxy Settings 00:01:00
    • ITF: Module 6: Exercise 5: Task 2 – File Explorer Navigation 00:05:00
    • ITF: Module 6: Exercise 5: Task 3 – Set a Metered Connection 00:03:00
    • ITF: Module 6: Summary: Configuring Networking Settings on a Windows Device 00:02:00
    • ITF:Mod6: Practice Live Unlimited
    • ITF: Module 7: Exercise 1: Task 1 – Verifying a System’s Hardware & Software Configuration 00:07:00
    • ITF: Module 7: Exercise 2: Task 1 – ISO Application Installation Method 00:03:00
    • ITF: Module 7: Exercise 2: Task 2 – MSI Application Installation Method 00:02:00
    • ITF: Module 7: Summary: Install and Configure Applications on a Windows Device 00:00:45
    • ITF:Mod7: Practice Live Unlimited
    • ITF: Module 8: Exercise 1: Task 1 – Differentiate between Different Windows Operating Systems 00:05:00
    • ITF: Module 8: Exercise 2: Task 1 – Differentiate between Different Linux Operating Systems 00:03:00
    • ITF: Module 8: Exercise 3: Task 1 – Identify the Functionalities of an Android Device 00:02:00
    • ITF: Module 8: Exercise 4: Task 1 – Identifying File Systems of Different Operating Systems 00:03:00
    • ITF: Module 8: Summary: Identify different Operating Systems and Functionality 00:01:00
    • ITF:Mod8: Practice Live Unlimited
    • ITF: Module 9: Exercise 1: Task 1 – Set up a Boot Device 00:02:00
    • ITF: Module 9: Exercise 2: Task 1 – Identify Windows 11 Installation Requirements 00:03:00
    • ITF: Module 9: Exercise 2: Task 2 – Verify System Requirements 00:03:00
    • ITF: Module 9: Exercise 3: Task 1 – Load the Windows 11 Installation Media 00:02:00
    • ITF: Module 9: Exercise 3: Task 2 – Perform a Clean Windows 11 Installation 00:08:00
    • ITF: Module 9: Exercise 3: Task 3 – Create a Recovery Partition 00:01:00
    • ITF: Module 9: Exercise 4: Task 1 – Create a Dynamic Partition 00:02:00
    • ITF: Module 9: Exercise 4: Task 2 – Create a Primary Partition 00:02:00
    • ITF: Module 9: Exercise 4: Task 3 – Convert to MBR or GPT Disk 00:04:00
    • ITF: Module 9: Summary: Different Operating System Installation Methods 00:00:57
    • ITF:Mod9: Practice Live Unlimited
    • ITF: Module 11: Introductory Lecture: Tools for Managing and Maintaining Linux Operating Systems 00:09:00
    • ITF: Module 11: Exercise 1: Task 1 – Working with Directories in Linux 00:05:00
    • ITF: Module 11: Exercise 1: Task 2 – Working with Files in Linux 00:05:00
    • ITF: Module 11: Exercise 2: Task 1 – Identify Permissions in Linux 00:01:00
    • ITF: Module 11: Exercise 2:Task 2 – Modify Permissions in Linux 00:02:00
    • ITF: Module 11: Exercise 3: Task 1 – Installing Packages in Linux 00:03:00
    • ITF: Module 11: Exercise 3: Task 2 – Uninstalling Software Packages in Linux 00:02:00
    • ITF:Module 11: Summary: Tools for Managing and Maintaining Linux Operating Systems 00:00:45
    • ITF:Mod11: Practice Live Unlimited
    • ITF: Module 12: Exercise 1 – Physical Security 00:11:00
    • ITF: Module 12: Exercise 2 – Physical Security for Staff 00:06:00
    • ITF: Module 12: Summary: Implementing Physical Security Measures 00:01:00
    • ITF:Mod12: Practice Live Unlimited
    • ITF: Module 13: Introductory Lecture: Implementing Network Security Measures 00:16:00
    • ITF: Module 13: Exercise 1: Task 1 – Principle Of Least Privilege 00:12:00
    • ITF: Module 13: Exercise 1: Task 2 – Access Control Lists (ACL) 00:03:00
    • ITF: Module 13: Exercise 1: Task 4 – Configure Email Security 00:02:00
    • ITF:Mod13: Practice Live Unlimited
    • ITF: Module 14: Introductory Lecture: Authentication and Authorization Methods 00:16:00
    • ITF: Module 14: Exercsie 3: Task 1 – Setting up a Security Group 00:04:00
    • ITF: Module 14: Exercise 3: Task 2 – Set GPO for the Security Group 00:06:00
    • ITF: Module 14: Exercise 3: Task 3 – Setup a Home Folder for Testuser 00:03:00
    • ITF: Module 14: Exercise 3: Task 4 – Test the Home Folder for Testuser 00:06:00
    • ITF: Module 14: Exercise 4: Task 1 – Create a Shared Folder 00:02:00
    • ITF: Module 14: Exercise 4: Task 2 – Create a Batch File 00:02:00
    • ITF: Module 14: Exercise 4: Task 3 – Create a GPO Object and Attach a Group Policy 00:04:00
    • ITF: Module 14: Exercise 4:Task 4 – Update the Group Policy 00:02:00
    • ITF: Module 14: Summary: Authentication and Authorization Methods 00:01:00
    • ITF:Mod14: Practice Live Unlimited
    • ITF: Module 15: Introductory Lecture: Wireless Security Implementation 00:14:00
    • ITF: Module 16: Intro: Malware and Social Engineering Prevention Methods 00:06:00
    • ITF: Module 17: Exercise 1: Task 1 – Activate/Deactivate Microsoft Defender Antivirus and Update Virus Definitions 00:06:00
    • ITF: Module 17: Exercise 2: Task 1 – Activate & Deactivate Windows Defender Firewall 00:02:00
    • ITF: Module 17: Exercise 2:Task 2 – Create a Rule Blocking a Port 00:03:00
    • ITF: Module 17: Exercise 2: Task 3 – Block a Program through the Windows Defender Firewall 00:04:00
    • ITF: Module 17: Exercise 2: Task 4 – Allow a Program through the Windows Defender Firewall 00:01:00
    • ITF: Module 17: Exercise 3: Task 1 – Activate BitLocker To Go 00:04:00
    • ITF: Module 17: Exercise 3: Task 2 – Configure BitLocker Settings via GPO 00:07:00
    • ITF: Module 17: Exercise 3: Task 3 – Create an Encrypting Files System (EFS) 00:07:00
    • ITF: Module 18: Exercise 1: Task 1 – Password Complexity & Expiration Requirements 00:04:00
    • ITF: Module 18: Exercise 1: Task 2 – Use Failed Attempt Lockout 00:03:00
    • ITF: Module 18: Exercise 2: Task 1 – Enable Screensaver & Screen Locks 00:05:00
    • ITF: Module 18: Exercise 2: Task 2 – Encrypt a Drive with BitLocker 00:08:00
    • ITF: Module 18: Exercise 3: Task 1 – Administrator Account 00:03:00
    • ITF: Module 18: Exercise 3: Task 2 – Guest Account 00:02:00
    • ITF: Module 18: Exercise 3: Task 3 – Access and Change Setting in Group Policy 00:06:00
    • ITF: Module 18: Exercise 3: Task 4 – Disable Autorun/AutoPlay 00:02:00
    • ITF: Module 18: Summary: Password and Account Management on a Windows Device 00:00:48
    • ITF:Mod18: Practice Live Unlimited
    • ITF: Module 19: Exercise 1: Task 1 – Exploring the Screen Lock Feature for a Mobile Device 00:04:00
    • ITF: Module 19: Exercise 1: Task 2 – Explore Additional Security Settings for a Mobile Device 00:04:00
    • ITF: Module 19: Summary: Mobile Security Solutions 00:00:48
    • ITF:Mod19: Practice Live Unlimited
    • ITF: Module 20: Exercise 1: Task 1 – Perform a High-Level Format 00:03:00
    • ITF: Module 20: Exercise 1: Task 2 – Perform a Low-Level Data Wipe 00:02:00
    • ITF: Module 20: Summary: Secure Data Disposal Methods 00:01:00
    • ITF:Mod20: Practice Live Unlimited
    • ITF: Module 21: Lecture: Exercise 1 – Home Router Settings used to Increase the Security Posture 00:20:00
    • ITF: Module 21: Exercise 2 – Wireless Settings to Increase Security Lecture 00:13:00
    • ITF: Module 21: Exercise 3 – Firewall Features 00:10:00
    • ITF:Mod21: Practice Live Unlimited
    • ITF: Module 22: Exercise 1: Task 1 – Configure Settings on the Security Tab 00:03:00
    • ITF: Module 22: Exercise 1: Task 2 – Configure Settings on the Privacy Tab 00:03:00
    • ITF: Module 22: Exercise 2: Task 1 – Set up an Outlook Account 00:02:00
    • ITF: Module 22: Exercise 2: Task 2 – View Profile Settings 00:04:00
    • ITF: Module 22: Exercise 2: Task 3 – Work with Privacy, Search, and Services Settings 00:05:00
    • ITF: Module 22: Exercise 2: Task 4 – Explore Cookie and Site Permissions 00:02:00
    • ITF: Module 22: Exercise 2: Task 5 – Open a Website in the InPrivate Browsing Window 00:01:00
    • ITF: Module 22: Exercise 2: Task 6 – Manage Browser Extensions 00:03:00
    • ITF: Module 22: Summary: Securing Web Browsers on a Windows Device 00:01:00
    • ITF:Mod22: Practice Live Unlimited
    • ITF: Module 23: Intro: Troubleshooting Windows Operating Systems 00:02:00
    • ITF: Module 24: Introductory Lecture: Troubleshooting Personal Computer Security Settings 00:06:00
    • ITF: Module 25: Exercise 1: Task 1 – Scanning for Malware 00:09:00
    • ITF: Module 25: Exercise 2: Task 1 – Analyze Malware Attributes 00:00:56
    • ITF: Module 25:Exercise 2: Task 2 – Removing Malware from Infected Systems 00:01:00
    • ITF: Module 25: Exercise 3: Task 1 – Enable System Restore in Windows 10 00:01:00
    • ITF: Module 25: Exercise 3: Task 2 – Create a System Restore Point 00:01:00
    • ITF: Module 25:Exercise 3: Task 3 – Verify System Restore Point 00:01:00
    • ITF: Module 25: Summary: Malware Removal and Remediating Best Practices 00:00:43
    • ITF:Mod25: Practice Live Unlimited
    • ITF: Module 26: Introductory Lecture: Troubleshooting Mobile Device Security Settings 00:04:00
    • ITF: Module 27: Introductory Lecture: Documentation Best Practices 00:08:00
    • ITF: Module 28: Introductory Lecture: Implementing Basic Change Management Best Practices 00:03:00
    • ITF: Module 29: Exercise 1: Task 1 – Create a Full Backup 00:04:00
    • ITF: Module 29: Exercise 1: Task 2 – Restore PC from Full Backup 00:02:00
    • ITF: Module 29: Exercise 1: Task 3 – Configure File History 00:03:00
    • ITF: Module 29: Exercise 1: Task 4 – Create System Restore 00:02:00
    • ITF: Module 29: Exercise 1: Task 5 – Restore the System to the Previous State 00:02:00
    • ITF:Mod29: Practice Live Unlimited
    • ITF: Module 30: Introductory Lecture: Safety and Environmental Procedures 00:03:00
    • ITF: Module 31: Introductory Lecture: Privacy, Licensing & Policy Concepts 00:04:00
    • ITF: Module 32: Introductory lecture: Using Proper Communication Techniques and Professionalism 00:03:00
    • ITF: Module 33: Introductory Lecture: Basic Scripting Techniques 00:03:00
    • ITF: Module 33: Exercise 1: Task 1 – Create a Linux Script 00:09:00
    • ITF: Module 33: Task 2 – Create a Basic Powershell Script (Not Working) Unlimited
    • ITF: Module 33: Exercise 1: Task 3 – Creating a Basic Batch Script File 00:02:00
    • ITF: Module 33: Summary: Basic Scripting Techniques 00:00:47
    • ITF:Mod33: Practice Live Unlimited
    • ITF: Module 34: Exercise 1: Task 1 – Create a Remote Desktop Connection 00:11:00
    • ITF: Module 34: Exercise 1: Task 2 – Secure a Remote Desktop Connection 00:02:00
    • ITF: Module 34:Exercise 1: Task 3 – Setup Remote Assistance 00:11:00
    • ITF: Module 32: Exercise 2: Task 1 – Create a Remote Desktop Connection 00:03:00
    • ITF: Module 34: Exercise 2: Task 2 – Secure a Remote Desktop Connection 00:02:00
    • ITF: Module 34: Exercise 2: Task 3 – Setup Remote Assistance 00:03:00
    • ITF: Module 34: Summary: Remote Access Methods 00:01:00
    • ITF:Mod34: Practice Live Unlimited
    • ITF: Certificate Information Quiz 1 year
"Hello everyone my self Ashish Sharma from NewZealnd. I have done my diploma in IT Technical support and currently working as a IT Helpdesk Administrator. My goal is to work toward to System Administrator or Cloud Administrator. Thank you Danish for those 4 days free IT support training videos on you tube which made my work very easier. You know what those free videos contents are very relevant to everyday tasks as IT Helpdesk person. Now looking forward to Advance my career so i have purchased Premium membership with Practice lab. Once again Thank you Danish and JSS Family."
Ashish Sharma
Premium Member
"Hello everyone. My name is Karen. Recently I got hired as an IT Technician. There is a lot to learn and there are a lot of projects. This has worked to my advantage as I am learning skills at a fast pace. I have my Associates Degree in Computer Networks and Systems. My goal is to work towards Network Administrator. Jobskillsshare has helped me learn and market my skills. I have premium membership and the practice labs are really good way to practice. Thank you Danish and Kevin for all the hardwork and sacrifice and setting up a website accessible and affordable for people like us that want to pursue a career in IT."
Karen M
Premium Member
"I have no certs and only a associates degree right now. When I landed my first role, I did not have my associates degree and the associates degree that I got back in December of 2021 did not really help me land this new role. IT has changed my life tremendously and only being 20 years old, I have a long road to travel, and it just goes up from here. If anyone thinks they can’t do it, you are wrong. The drive, passion, dedication, doing off the clock labs, will defiantly get you in the door or moved up to a higher position way faster. Thank you all and especially thank you to Danish (jobskillshare) and KevTech for providing all their content."
Brad Williams
Premium Member
"Hello everyone, Just wanted to say that I appreciate this community and the effort put into making each other better. Today I got offered a position as an “all around tech” Tier 1/2 Helpdesk (working with Windows Servers, Ubiquiti/UniFi, Fortinet, etc.) I’m excited as this is my first true IT job. They’re excited to bring me one and I love the team I met in my interview yesterday. Owner spoke to me directly and sees me as being a future leader and manager inside the company with a little technical growth and direction. Thanks again for all y’all do to give people real experience, as it helped me feel comfortable and confident in my interview."
Sam Hall
Community Member
"Since the day I came across this amazing and wonderful community. “The JSS Platform”. I have chosen the word ‘THE’ here, because I know this platform is the next big guy among numerous learning platforms out there. The way you guys selflessly put efforts for building not only careers but lives is beyond anything. I feel privileged to tell you guys that i got employed with a prominent IT company as IT technician (Tear 1-3) on a decent annual salary package. This community has equipped me with right set of skills and attitude. Thank you Danish and Kevtech for your mentor-ship. Haifa you are a rock-star. A huge credit also goes to the community members who work together to build the future."
Deepak Pandey
Community Member
"Today I accepted a generous offer for an IT Technician position in Brooklyn, NY! I am excited to be joining an in-house IT Team for a phenomenal distribution company. Cliches aside, no one said this was going to be easy! Career transitioning into IT from a completely different background was next to impossible until I found the communities of Jobskillshare and KevTech. The leadership, kindness, support, and encouragement offered by so many here is second to none. I was able to keep pushing, learning, growing, while remaining positively hopeful. The internship I completed with Danish, Kevin, Haifa, Steven, Hammy and Kevin at the helm helped me move from "book knowledge" to transferrable real-world IT skills. The work it took to create such an endeavor is nothing short of brilliant and amazing!!"
Meg
Premium Member

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