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Unlimited Duration

Last Updated

October 3, 2022

Total Video Time

2194851 Hours

Certification

Course Description

This course is under-development 


This is a great starting point for learners who are interested in entry-level IT support professional concepts and skills.

This course focuses on the essential IT skills and knowledge needed to perform tasks commonly performed by IT Professionals, namely: Setting up a workstation, including conducting software installations; establishing network connectivity; identifying compatibility issues and identifying and preventing security risks; managing the safety and preventative maintenance of computers.


Get the training you need to stay ahead with the real IT professionals on the IT Help Desk.

No prior hands-on experience is required to use or complete this course. After completing this course students will be able to take more advance technical courses with solid foundational skills.


By the end of this course, you’ll be able to:


  • understand the network and network devices in a business world
  • understand and troubleshoot Windows 10, 11 operating system
  • understand what the Internet is, how it works in a corporate environment
  • learn how applications are created and how they work under the hood of a computer and how to troubleshoot applications
  • understand the difference between home and corporate network
  • utilize common problem-solving methodologies and soft skills in an Information Technology setting
  • understand the differences between a server and a client
  • Able to create or plan a clear pathway for advanced technical courses


Who this course is for: 


  • Individuals seeking entry-level positions in the IT support field
  • This course is aimed at absolute beginners to IT who want to start a career in IT support or just develop their skills in this area


Requirements:



The course assumes you have no technical knowledge of IT whatsoever. The skills you will gain through this course will not only prepare you for a role in IT Support but in other roles too, such as networking

Course Curriculum

    • Professional Skills Development Information 1 year
    • Important Lab Information 00:03:00
    • Practice Lab Tour FREE 00:22:00
    • ITF: What is a Network 00:13:00
    • ITF: Tech Knowledge Quiz 1 00:10:00
    • ITF: What makes a network (Hardware) 00:38:00
    • ITF: What makes a network (Software) 00:29:00
    • ITF: OSI Layers (Lecture) 00:35:00
    • ITF: IP Addresses (Public vs Private) 00:39:00
    • ITF: Tech Knowledge Quiz 2 00:30:00
    • How to use lab devices with chapters 00:06:00
    • ITF: Mobile Operating Systems 00:15:00
    • ITF: Windows OS 00:11:00
    • ITF: Installation Requirements 00:16:00
    • ITF: OS Boot And Installation Methods 00:16:00
    • ITF: Partitioning And File Systems 00:19:00
    • ITF: Post Installation Tasks 00:19:00
    • ITF: Windows Client Networking Configuration 00:24:00
    • ITF: Windows Command Line Tools 00:24:00
    • ITF: Windows Network Commands 00:22:00
    • ITF: Using Microsoft System Utilities 00:17:00
    • ITF: Desktop Operating Systems 00:21:00
    • ITF: MacOS Tools And Features 00:16:00
    • ITF: Linux Commands 00:20:00
    • ITF: Using Microsoft Control Panel Utilities 00:21:00
    • ITF: Workgroup vs Domain Knowledge before Project 00:21:00
    • ITF: Chapter 1 Project Quiz 1 year
    • ITF: Implementing Physical Security Measures 00:16:00
    • ITF: Logical User Security Concepts 00:22:00
    • ITF: Logical Device And Network Security Concepts 00:17:00
    • ITF: Logical User Security Concepts 00:22:00
    • ITF: Wireless SOHO Security 00:27:00
    • ITF: Malware Types 00:19:00
    • ITF: Social Engineering Techniques And Exploits 00:26:00
    • ITF: Microsoft OS Security – Permissions 00:18:00
    • ITF: Microsoft OS Security Features 00:18:00
    • ITF: Workstation Security Best Practices 00:20:00
    • ITF: Mobile Device Security Solutions 00:20:00
    • ITF: Securing Web Browsers 00:22:00
    • ITF: Windows OS Issues 00:28:00
    • ITF: Additional Windows OS Issues 00:13:00
    • ITF: PC Security Issues 00:22:00
    • ITF: Malware Removal Best Practices 00:18:00
    • ITF: Mobile OS And Application Issues 00:20:00
    • ITF: Mobile OS And Application Security Issues 00:19:00
    • ITF: Organizational Documentation 00:13:00
    • ITF: Basic Change Management Best Practices 00:14:00
    • ITF: Workstation Backup And Recovery Methods 00:23:00
    • ITF: Equipment And Personal Safety Procedures 00:15:00
    • ITF: Environmental Variables And Controls 00:14:00
    • ITF: Privacy And Licensing Concepts 00:11:00
    • ITF: Incident Response Policies And Procedures 00:17:00
    • ITF: Communication And Professionalism Techniques 00:25:00
    • ITF: Introduction To Basic Scripting Techniques 00:11:00
    • ITF: Implementing Remote Access Technologies 00:17:00
    • ITF: Resume Project 1 year
    • ITF: Important Tips before starting modules 00:07:00
    • ITF: Introductory Lecture: Identifying different Windows Operating System Editions 00:19:00
    • ITF: Module 1: Exercise 1: Task 1 – Identify the Windows Edition 00:04:00
    • ITF:Module 1: Exercise 1: Task 2 – Differentiating between different Windows Editions 00:07:00
    • ITF: Module 1: Exercise 2: Task 1 – Identify Windows In-place Upgrade Pathways 00:08:00
    • ITF: Module 1: Summary: Identifying different Windows Operating System Editions 00:01:00
    • ITF:Mod1: Practice Live Unlimited
    • ITF Module 1 Interview Quiz 1 year
    • ITF: Module 2: Introductory Lecture: Using Microsoft Command Line Tools 00:14:00
    • ITF: Module 2: Exercise 1: Task 1 – Navigation Commands 00:07:00
    • ITF: Module 2: Exercise 2: Task 1 – The Ipconfig Command 00:04:00
    • ITF: Module 2: Exercise 2: Task 2 – The Ping Command 00:04:00
    • ITF: Module 2: Exercise 2: Task 3 – The Hostname Command 00:00:30
    • ITF: Module 2: Exercise 2: Task 4 – The Netstat Command 00:05:00
    • ITF: Module 2: Exercise 2: Task 5 – The Nslookup Command 00:06:00
    • ITF: Module 2: Exercise 2: Task 6 – The Net Use Command 00:05:00
    • ITF: Module 2: Exercise 2: Task 7 – The Net User Command 00:04:00
    • ITF: Module 2: Exercise 2:Task 8 – The Tracert Command 00:04:00
    • ITF: Module 2: Exercise 2: Task 9 – The Pathping Command 00:02:00
    • ITF: Module 2: Exercise 3: Task 1 – The Chkdsk Command 00:03:00
    • ITF: Module 2: Exercise 3:Task 2 – The Format Command 00:02:00
    • ITF: Module 2: Exercise 3: Task 3 – The Copy Command 00:03:00
    • ITF: Module 2: Exercise 3: Task 4 – The Xcopy Command 00:03:00
    • ITF: Module 2: Exercise 3: Task 5 – The Robocopy Command 00:02:00
    • ITF: Module 2: Exercise 3: Task 6 – The Sfc Command 00:06:00
    • ITF: Module 2: Exercise 3: Task 7 – The Diskpart Command 00:04:00
    • ITF: Module 2: Exercise 4: Task 1 – The Gpupdate Command 00:02:00
    • ITF: Module 2: Exercise 4: Task 2 – The Gpresult Command 00:02:00
    • ITF: Module 2: Exercise 4: Task 3 – [Command Name] /? 00:00:51
    • ITF: Module 2: Exercise 4: Task 4 – The Winver Command 00:00:51
    • ITF: Module 2: Exercise 4: Task 5 – The Shutdown Command 00:01:00
    • ITF: Module 2: Summary: Managing a Windows Device using the Command Line Interface 00:00:50
    • ITF:Mod2: Practice Live Unlimited
    • ITF: Module 3: Exercise 1: Task 1 – End a Task on the Processes Tab 00:04:00
    • ITF: Module 3: Exercise 1: Task 2 – Explore the Performance Tab 00:04:00
    • ITF: Module 3: Exercise 1: Task 3 – Disable Applications at Startup 00:01:00
    • ITF: Module 3: Exercise 1: Task 4 – Disconnect a User on the Users Tab 00:03:00
    • ITF: Module 3: Exercise 1: Task 5 – Explore the Services Tab 00:06:00
    • ITF: Module 3: Exercise 2: Task 1 – Create a Custom MMC 00:04:00
    • ITF: Module 3: Exercise 2: Task 2 – View the Computer Management MMC 00:02:00
    • ITF: Module 3: Exercise 2: Task 3 – Set up a Task in Task Scheduler 00:04:00
    • ITF: Module 3: Exercise 2: Task 4 – Use the Event Viewer 00:06:00
    • ITF: Module 3: Exercise 2: Task 5 – Working with Users and Groups 00:04:00
    • ITF: Module 3: Exercise 2: Task 6 – Use Performance Monitor 00:08:00
    • ITF: Module 3: Exercise 2: Task 7 – Explore Resource Monitor 00:03:00
    • ITF: Module 3: Exercise 2: Task 8 – Working with Device Manager 00:03:00
    • ITF: Module 3: Exercise 2: Task 9 – Use Disk Management 00:05:00
    • ITF: Module 3: Exercise 2: Task 10 – Working with MSConfig 00:02:00
    • ITF: Module 3: Exercise 2: Task 11 – Explore Certificate Management 00:03:00
    • ITF: Module 3: Exercise 2: Task 12 – Configure Group Policy 00:07:00
    • ITF: Module 3: Exercise 3: Task 1 – Use Msinfo32 00:02:00
    • ITF: Module 3: Exercise 3: Task 2 – Explore Registry Editor 00:04:00
    • ITF: Module 3: Exercise 3: Task 3 – Work with the Defragment and Optimize Drives Utility 00:02:00
    • ITF: Module 3: Exercise 3: Task 4 – Use Disk Cleanup 00:03:00
    • ITF: Module 3: Summary: Managing a Windows device using the Graphical User Interface (GUI) 00:01:00
    • ITF:Mod3: Practice Live Unlimited
    • ITF: Module 4: Exercise 1: Task 1 – The General Tab 00:05:00
    • ITF: Module 4: Exercise 1: Task 2 – The Security Tab 00:03:00
    • ITF: Module 4: Exercise 1: Task 3 – The Privacy Tab 00:03:00
    • ITF: Module 4: Exercise 1: Task 4 – The Content Tab 00:05:00
    • ITF: Module 4: Exercise 1: Task 5 – The Connections Tab 00:03:00
    • ITF: Module 4: Exercise 1: Task 6 – The Programs Tab 00:02:00
    • ITF: Module 4: Exercise 1: Task 7 – The Advanced Tab 00:03:00
    • ITF: Module 4: Exercise 2: Task 1 – Explore Options and Settings in Devices and Printers 00:07:00
    • ITF: Module 4: Exercise 3: Task 1 – Manage Applications using Programs and Features 00:02:00
    • ITF: Module 4: Exercise 4: Task 1 – Use the Network and Sharing Center 00:02:00
    • ITF: Module 4: Exercise 5: Task 1 – Explore the System Settings 00:08:00
    • ITF: Module 4: Exercise 6: Task 1 – Explore Windows Defender Firewall 00:07:00
    • ITF: Module 4: Exercise 7: Task 1 – Explore the Sound Settings 00:02:00
    • ITF: Module 4: Exercise 8: Task 1 – Configure a Local User Account 00:03:00
    • ITF: Module 4: Exercise 8: Task 2 – Configure User Account Control Settings 00:02:00
    • ITF: Module 4: Exercise 9: Task 1 – Use Device Manager 00:02:00
    • ITF: Module 4: Exercise 10: Task 1 – Explore the Indexing Options 00:02:00
    • ITF: Module 4: Exercise 11: Task 1 – Work with Ease of Access 00:04:00
    • ITF: Module 4: Exercise 12: Task 1 – Customize an Existing Power Plan 00:02:00
    • ITF: Module 4: Exercise 12: Task 2 – Create a Power Plan 00:00:52
    • ITF:Mod4: Practice Live Unlimited
    • ITF: Module 5: Exercise 1: Task 1 – Customizing a Windows 10 Device using Settings 00:05:00
    • ITF: Module 5: Exercise 1: Task 2 – Customizing a Windows 11 Device using Settings 00:04:00
    • ITF: Summary: Configuring and Managing a Windows Device using Settings 00:00:54
    • ITF:Mod5: Practice Live Unlimited
    • ITF: Module 6: Exercise 1: Task 1 – Identify Workgroup and Domain Setup 00:06:00
    • ITF: Module 6: Exercise 1: Task 2 – View Shared Resources in a Network 00:02:00
    • ITF: Module 6: Exercise 1: Task 3 – View Shared Printers on the Network 00:04:00
    • ITF: Module 6: Exercise 1: Task 4 – View Mapped Drives 00:03:00
    • ITF: Module 6: Exercise 2: Task 1 – View Firewall Configuration 00:02:00
    • ITF: Module 6: Exercise 2: Task 2 – Configure Application Permissions, Restrictions, and Exceptions 00:01:00
    • ITF: Module 6: Exercise 3: Task 1 – Internet Protocol (IP) Addressing Scheme 00:04:00
    • ITF:Module 6: Exercise 3: Task 2 – Subnet Mask 00:05:00
    • ITF: Module 6: Exercise 3: Task 3 – Default Gateway 00:03:00
    • ITF: Module 6: Exercise 3: Task 4 – Domain Name Service 00:03:00
    • ITF: Module 6: Exercise 3: Task 5 – Static and Dynamic Addressing 00:03:00
    • ITF: Module 6: Exercise 4: Task 1 – Create a Virtual Private Network (VPN) Connection 00:04:00
    • ITF: Module 6: Exercise 4: Task 2 – View Wired Connections 00:02:00
    • ITF:Module 6: Exercise 4: Task 3 – View the Settings of a Wireless Wide Area Network (WWAN) 00:02:00
    • ITF: Module 6: Exercise 5: Task 1 – View Proxy Settings 00:01:00
    • ITF: Module 6: Exercise 5: Task 2 – File Explorer Navigation 00:05:00
    • ITF: Module 6: Exercise 5: Task 3 – Set a Metered Connection 00:03:00
    • ITF: Module 6: Summary: Configuring Networking Settings on a Windows Device 00:02:00
    • ITF:Mod6: Practice Live Unlimited
    • ITF: Module 7: Exercise 1: Task 1 – Verifying a System’s Hardware & Software Configuration 00:07:00
    • ITF: Module 7: Exercise 2: Task 1 – ISO Application Installation Method 00:03:00
    • ITF: Module 7: Exercise 2: Task 2 – MSI Application Installation Method 00:02:00
    • ITF: Module 7: Summary: Install and Configure Applications on a Windows Device 00:00:45
    • ITF:Mod7: Practice Live Unlimited
    • ITF: Module 8: Exercise 1: Task 1 – Differentiate between Different Windows Operating Systems 00:05:00
    • ITF: Module 8: Exercise 2: Task 1 – Differentiate between Different Linux Operating Systems 00:03:00
    • ITF: Module 8: Exercise 3: Task 1 – Identify the Functionalities of an Android Device 00:02:00
    • ITF: Module 8: Exercise 4: Task 1 – Identifying File Systems of Different Operating Systems 00:03:00
    • ITF: Module 8: Summary: Identify different Operating Systems and Functionality 00:01:00
    • ITF:Mod8: Practice Live Unlimited
    • ITF: Module 9: Exercise 1: Task 1 – Set up a Boot Device 00:02:00
    • ITF: Module 9: Exercise 2: Task 1 – Identify Windows 11 Installation Requirements 00:03:00
    • ITF: Module 9: Exercise 2: Task 2 – Verify System Requirements 00:03:00
    • ITF: Module 9: Exercise 3: Task 1 – Load the Windows 11 Installation Media 00:02:00
    • ITF: Module 9: Exercise 3: Task 2 – Perform a Clean Windows 11 Installation 00:08:00
    • ITF: Module 9: Exercise 3: Task 3 – Create a Recovery Partition 00:01:00
    • ITF: Module 9: Exercise 4: Task 1 – Create a Dynamic Partition 00:02:00
    • ITF: Module 9: Exercise 4: Task 2 – Create a Primary Partition 00:02:00
    • ITF: Module 9: Exercise 4: Task 3 – Convert to MBR or GPT Disk 00:04:00
    • ITF: Module 9: Summary: Different Operating System Installation Methods 00:00:57
    • ITF:Mod9: Practice Live Unlimited
    • ITF: Module 11: Exercise 1: Task 1 – Working with Directories in Linux 00:05:00
    • ITF: Module 11: Exercise 1: Task 2 – Working with Files in Linux 00:05:00
    • ITF: Module 11: Exercise 2: Task 1 – Identify Permissions in Linux 00:01:00
    • ITF: Module 11: Exercise 2:Task 2 – Modify Permissions in Linux 00:02:00
    • ITF: Module 11: Exercise 3: Task 1 – Installing Packages in Linux 00:03:00
    • ITF: Module 11: Exercise 3: Task 2 – Uninstalling Software Packages in Linux 00:02:00
    • ITF:Module 11: Summary: Tools for Managing and Maintaining Linux Operating Systems 00:00:45
    • ITF: Module 12: Exercise 1 – Physical Security 00:11:00
    • ITF: Module 12: Exercise 2 – Physical Security for Staff 00:06:00
    • ITF: Module 12: Summary: Implementing Physical Security Measures 00:01:00
    • ITF: Module 13: Introductory Lecture: Implementing Network Security Measures 00:16:00
    • ITF: Module 13: Exercise 1: Task 1 – Principle Of Least Privilege 00:12:00
    • ITF: Module 13: Exercise 1: Task 2 – Access Control Lists (ACL) 00:03:00
    • ITF: Module 13: Exercise 1: Task 4 – Configure Email Security 00:02:00
    • ITF: Module 14: Introductory Lecture: Authentication and Authorization Methods 00:16:00
    • ITF: Module 14: Exercsie 3: Task 1 – Setting up a Security Group 00:04:00
    • ITF: Module 14: Exercise 3: Task 2 – Set GPO for the Security Group 00:06:00
    • ITF: Module 14: Exercise 3: Task 3 – Setup a Home Folder for Testuser 00:03:00
    • ITF: Module 14: Exercise 3: Task 4 – Test the Home Folder for Testuser 00:06:00
    • ITF: Module 14: Exercise 4: Task 1 – Create a Shared Folder 00:02:00
    • ITF: Module 14: Exercise 4: Task 2 – Create a Batch File 00:02:00
    • ITF: Module 14: Exercise 4: Task 3 – Create a GPO Object and Attach a Group Policy 00:04:00
    • ITF: Module 14: Exercise 4:Task 4 – Update the Group Policy 00:02:00
    • ITF: Module 14: Summary: Authentication and Authorization Methods 00:01:00

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