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Course Access

Unlimited Duration

Last Updated

October 4, 2022

Total Video Time

2159803 Hours

Certification

Course Description


NOTE: TAKE THIS COURSE AFTER FINISHING OUR FIRST COURSE " Modern IT Support Training | A+ (220-1102) OR CLICK HERE


Modern IT Support Training: Part 2 | A+ (220-1101) is designed to introduce students to a basic understanding of the different types of computing devices (desktop computers, laptops, tablets, smartphones, etc.), computer components (CPU, memory, power supplies, etc.) as well as peripheral devices, storage devices, displays and connection interfaces.
This course also includes an introduction to basic networking, network services, and troubleshooting skills.

Course Curriculum

    • Course Introduction (IMPORTANT) 00:09:00
    • Course Overview 00:05:00
    • Laptop Hardware and Components 00:19:33
    • Mobile Device Ports and Accessories 00:15:02
    • Mobile Device Displays 00:14:33
    • Mobile Device Network Connections 00:17:31
    • Mobile Device Application Support 00:12:22
    • A+1101:CHAP1: Practice Live – Mobile Security Solutions Unlimited
    • Ports and Protocols 00:21:31
    • Networking Hardware 00:15:20
    • Wireless Protocols 00:16:08
    • Networked Hosts and Services 00:19:05
    • Domain Name System (DNS) 00:14:00
    • A+1101:CHAP2: Practice Live – Configuring and Maintaining DNS Servers Unlimited
    • Dynamic Host Configuration Protocol (DHCP) 00:13:01
    • A+1101:CHAP2: Practice Live – DHCP Server Installation and Configuration Unlimited
    • IP Address Format 00:25:01
    • IP Address Configuration 00:11:10
    • A+1101:CHAP2: Practice Live – Internet Protocol Addressing Solutions Unlimited
    • Internet Connection Types 00:20:08
    • Network Types 00:11:34
    • Network Tools 00:17:15
    • A+1101:CHAP2: Practice Live – Network Services and Protocols Unlimited
    • Network Cables 00:28:08
    • Peripheral and Video Cables 00:21:31
    • Storage Device Cables 00:15:05
    • Random-access Memory 00:27:21
    • Storage Devices 00:26:29
    • Motherboards 00:19:30
    • BIOS and UEFI 00:10:10
    • Processors 00:18:29
    • Expansion Cards 00:18:24
    • Power Supplies 00:13:32
    • Cloud Models and Services 00:18:27
    • A+1101:CHAP4: Practice Live – Cloud Concepts Unlimited
    • Virtualization 00:26:17
    • A+1101:CHAP4: Practice Live – Virtualization Concepts and Platforms Unlimited
    • Troubleshooting Methodology 00:16:21
    • Troubleshooting PC Components 00:27:19
    • Troubleshooting Storage 00:27:19
    • Troubleshooting Display Issues 00:13:25
    • Troubleshooting Printers 00:19:13
    • Troubleshooting Mobile Devices 00:16:18
    • A+1101:CHAP5: Practice Live – Troubleshooting Mobile Device Security Settings Unlimited
    • Troubleshooting Networks 00:18:12
    • A+1101:CHAP5: Practice Live -Troubleshoot Network Connectivity Issues Unlimited
    • Additional Content 00:01:20
    • 1.1 Common IT Tools 00:02:00
    • 1.2 Electrostatic Discharge 00:00:58
    • 1.3 Handling Components 00:02:11
    • 1.4 Personal Safety 00:02:55
    • 1.5 High Voltage 00:01:27
    • 1.6 Ergonomics 00:01:00
    • 1.7 Environmental Waste 00:01:00
    • 1.8 Demo – Safety for You and Computer Components Part 1 00:00:58
    • 1.8 Demo – Safety for You and Computer Components Part 2 00:03:00
    • 1.8 Demo – Safety for You and Computer Components Part 3 00:02:00
    • 1.8 Demo – Safety for You and Computer Components Part 4 00:03:00
    • 1.8 Demo – Safety for You and Computer Components Part 5 00:11:00
    • 1.9 Network Documentation 00:04:01
    • 1.10 Change Management 00:03:00
    • 1.11 Activity and Privacy Policies 00:03:49
    • 1.12 Review 00:01:10
    • 1.0 System Component Overview 00:00:59
    • 1.1 Processors and CPUs Part 1 00:00:41
    • 1.1 Processors and CPUs Part 2 00:00:36
    • 1.2 Power Supplies 00:00:21
    • 1.3 Storage Devices 00:01:33
    • 1.4 Adapter Cards 00:00:42
    • 1.5 BIOS/CMOS 00:01:12
    • 1.6 Chips 00:00:31
    • 1.7 Input and Output Devices 00:00:24
    • 1.8 Ports 00:00:36
    • 1.9 Demo – System Component Part 1 00:07:26
    • 1.9 Demo – System Component Part 2 00:10:50
    • 1.10 Review 00:01:01
    • 1.0 Understanding Motherboards Part 1 00:00:00
    • 1.0 Understanding Motherboards Part 2 00:01:39
    • 1.0 Understanding Motherboards Part 3 00:00:47
    • 1.1 Motherboard Chipsets 00:01:10
    • 1.2 Front and Side Panels 00:01:30
    • 1.3 Cache Memory 00:00:30
    • 1.4 RAM Slots 00:00:55
    • 1.5 BIOS Chip 00:01:10
    • 1.6 Expansion Slots 00:01:34
    • 1.7 Connectors and Ports 00:01:41
    • 1.8 Demo – Understanding Motherboards 00:16:38
    • 1.9 Review 00:01:38
    • 1.0 Understanding Processors Part 1 00:00:00
    • 1.0 Understanding Processors Part 2 00:01:13
    • 1.0 Understanding Processors Part 3 00:02:21
    • 1.1 Data Bus 00:01:01
    • 1.2 Architecture 00:01:59
    • 1.3 Chip Packaging 00:01:20
    • 1.4 Processor Sockets Part 1 00:01:24
    • 1.4 Processor Sockets Part 2 00:00:38
    • 1.5 Intel and Non-Intel Chips 00:01:09
    • 1.6 Additional Core Processors 00:02:40
    • 1.7 Installing a Processor 00:01:46
    • 1.8 Demo – Performing Installation of a Processor Part 1 00:03:19
    • 1.8 Demo – Performing Installation of a Processor Part 2 00:08:35
    • 1.8 Demo – Performing Installation of a Processor Part 3 00:03:41
    • 1.9 Review 00:02:06
    • 1.0 Understanding Types of Memory Part 1 00:00:00
    • 1.0 Understanding Types of Memory Part 2 00:01:07
    • 1.0 Understanding Types of Memory Part 3 00:01:12
    • 1.0 Understanding Types of Memory Part 4 00:01:00
    • 1.1 Understanding Types of Memory – RAM 00:01:36
    • 1.2 Understanding Types of Memory – ROM 00:00:23
    • 1.3 Error Checking Memory 00:01:00
    • 1.4 Single- and Double-sided Memory 00:01:31
    • 1.5 Installing and Upgrading Memory 00:01:00
    • 1.6 Demo – Understanding Types of Memory Part 1 00:02:55
    • 1.6 Demo – Understanding Types of Memory Part 2 00:10:14
    • 1.7 Review 00:01:00
    • 1.0 Hard Drives and Storage Devices Part 1 00:00:00
    • 1.0 Hard Drives and Storage Devices Part 2 00:02:00
    • 1.0 Hard Drives and Storage Devices Part 3 00:01:00
    • 1.1 Hard Disks Part 1 00:02:00
    • 1.1 Hard Disks Part 2 00:01:00
    • 1.2 IDE Devices 00:01:00
    • 1.3 Demo – Installing IDE Devices 00:07:00
    • 1.4 Small Computer System Interface Part 1 00:01:31
    • 1.4 Small Computer System Interface Part 2 00:01:00
    • 1.5 Removable Storage 00:01:00
    • 1.6 Optical Drives 00:03:00
    • 1.7 Solid State Drives 00:00:44
    • 1.8 Demo – Hard Drives and Storage Devices Part 1 00:05:01
    • 1.8 Demo – Hard Drives and Storage Devices Part 2 00:08:44
    • 1.8 Demo – Hard Drives and Storage Devices Part 3 00:01:33
    • 1.9 Review 00:01:45
    • 1.0 Power Supplies and Voltage Part 1 00:00:11
    • 1.0 Power Supplies and Voltage Part 2 00:00:37
    • 1.0 Power Supplies and Voltage Part 3 00:03:23
    • 1.1 Power Supplies 00:01:00
    • 1.2 Power Supply Uses 00:01:39
    • 1.3 Power Consumption 00:02:09
    • 1.4 Power Connections 00:02:02
    • 1.5 Demo – Power Supplies and Voltage 00:16:39
    • 1.6 Review 00:01:55
    • 1.0 Ports, Cables, and Connectors Part 1 00:00:00
    • 1.0 Ports, Cables, and Connectors Part 2 00:01:27
    • 1.0 Ports, Cables, and Connectors Part 3 00:02:09
    • 1.1 Cables 00:01:00
    • 1.2 Ribbon Cables 00:00:34
    • 1.3 Coaxial Cables 00:00:26
    • 1.4 Twisted Pair 00:01:27
    • 1.5 Fiber 00:00:40
    • 1.6 Cable Orientation and Cable Types 00:00:30
    • 1.7 Male and Female Connections 00:00:10
    • 1.8 DB-15 00:00:17
    • 1.9 RJ-11 00:00:13
    • 1.13 Type-B 00:00:06
    • 1.14 Mini-B 00:00:16
    • 1.15 External Cables 00:00:44
    • 1.16 Types of Adapters and Converters 00:00:55
    • 1.17 VGA 00:00:08
    • 1.18 DVI Cables 00:00:09
    • 1.19 HDMI Cables 00:00:34
    • 1.20 Audio Cables 00:00:17
    • 1.21 USB Cables and Thunderbolt USB 00:00:29
    • 1.22 Computer Power Cords 00:00:12
    • 1.23 Demo – Ports, Cables, and Connectors Hardware 00:17:29
    • 1.24 Review 00:00:44
    • 1.0 Input and Output Devices Part 1 00:00:00
    • 1.0 Input and Output Devices Part 2 00:02:31
    • 1.0 Input and Output Devices Part 3 00:03:00
    • 1.1 Video Adapters 00:01:14
    • 1.2 Video Standards 00:01:28
    • 1.3 Video Card Features 00:01:22
    • 1.4 Video Connectors 00:00:31
    • 1.5 Installing Video Cards 00:00:44
    • 1.6 Types of Displays 00:01:52
    • 1.7 Display Features 00:01:00
    • 1.8 Multiple Displays 00:01:00
    • 1.9 Troubleshooting Displays 00:01:00
    • 1.10 Soundcards 00:00:28
    • 1.11 Demo – Input and Output Devices Part 1 00:11:52
    • 1.11 Demo – Input and Output Devices Part 2 00:07:19
    • 1.11 Demo – Input and Output Devices Part 3 00:08:08
    • 1.12 Review 00:01:59
    • 1.0 Managing Printers Part 1 00:00:00
    • 1.0 Managing Printers Part 2 00:01:35
    • 1.0 Managing Printers Part 3 00:01:11
    • 1.1 Types of Printers 00:02:12
    • 1.2 Laser Printers 00:00:59
    • 1.3 Inkjet Printers 00:00:28
    • 1.4 Dot Matrix Printers 00:00:32
    • 1.5 Multifunction Printers 00:00:27
    • 1.6 Cloud-based Printers 00:00:41
    • 1.7 Thermal Printers 00:00:15
    • 1.8 Printer Parts 00:00:54
    • 1.9 Printer Connections 00:00:57
    • 1.10 Installing Printers 00:01:42
    • 1.11 Printer Troubleshooting 00:02:30
    • 1.12 Demo – Printer Install 00:11:49
    • 1.13 Demo – Managing Printers Part 1 00:04:59
    • 1.13 Demo – Managing Printers Part 2 00:03:10
    • 1.13 Demo – Managing Printers Part 3 00:03:44
    • 1.13 Demo – Managing Printers Part 4 00:01:53
    • 1.13 Demo – Managing Printers Part 5 00:02:11
    • 1.14 Review 00:01:12
    • 1.0 Mobile Devices, Multimedia, and Laptop Computers Part 1 00:00:11
    • 1.0 Mobile Devices, Multimedia, and Laptop Computers Part 2 00:01:13
    • 1.0 Mobile Devices, Multimedia, and Laptop Computers Part 3 00:00:48
    • 1.1 Laptop Components 00:00:26
    • 1.2 Demo – Five Laptops 00:10:44
    • 1.3 Laptop Operations 00:01:58
    • 1.4 Battery Types 00:00:42
    • 1.5 Battery Handling 00:00:17
    • 1.6 Improving Battery Performance 00:00:51
    • 1.7 Standby and Sleep Modes 00:00:50
    • 1.8 AC Adapters 00:00:40
    • 1.9 LCD Panel Displays 00:00:30
    • 1.10 Keyboards and Keys 00:00:30
    • 1.11 Troubleshooting Laptops 00:04:57
    • 1.12 Alternative Mobile Devices 00:00:37
    • 1.13 Introducing Tablets 00:00:45
    • 1.14 Tablet Features 00:00:32
    • 1.15 Introduction to Smartphones 00:00:43
    • 1.16 Wearable Technology 00:00:25
    • 1.17 Smart watch Features 00:00:18
    • 1.18 Fitness Monitors 00:00:39
    • 1.19 VR / AR Headsets 00:00:18
    • 1.20 E-Readers 00:00:38
    • 1.21 E-Reader Characteristics 00:00:37
    • 1.22 GPS Devices 00:00:38
    • 1.23 Mobile Device Connectivity 00:00:38
    • 1.24 Near Field Communication 00:00:36
    • 1.25 Vendor Specific Ports 00:01:07
    • 1.26 Apple Lightning Cable 00:00:34
    • 1.27 USB Formats 00:00:37
    • 1.28 Bluetooth 00:00:19
    • 1.29 Alternative Connections 00:00:45
    • 1.30 Configuring Mobile Applications 00:02:25
    • 1.31 Additional Mobile Settings 00:02:13
    • 1.32 Demo – Mobile Devices, Multimedia, and Laptop Computers 00:08:25
    • 1.33 Demo – Mobile Device Maintenance 00:08:29
    • 1.34 Review 00:01:33
    • 1.0 Preventive Maintenance Part 1 00:00:10
    • 1.0 Preventive Maintenance Part 2 00:00:46
    • 1.0 Preventive Maintenance Part 3 00:02:46
    • 1.1 Preventive Tasks 00:02:40
    • 1.2 Preventive Maintenance Tools – Outside 00:01:16
    • 1.3 Preventive Maintenance Tools – Inside 00:00:59
    • 1.4 Common Issues 00:04:15
    • 1.5 Demo – Preventive Maintenance Hardware 00:13:52
    • 1.6 Review 00:01:32
    • 1.0 Troubleshooting Procedures Part 1 00:00:00
    • 1.0 Troubleshooting Procedures Part 2 00:01:00
    • 1.0 Troubleshooting Procedures Part 3 00:02:54
    • 1.1 Common Screws 00:00:43
    • 1.2 Software Tools 00:00:49
    • 1.3 Troubleshooting 00:01:00
    • 1.4 What to Look for 00:01:27
    • 1.5 Audible Codes 00:00:41
    • 1.6 Visible Codes 00:00:25
    • 1.7 What to Look for – Drives and Processors 00:01:00
    • 1.8 What to Look for – External Parts 00:01:00
    • 1.9 Demo – Troubleshooting Procedures Part 1 00:05:01
    • 1.9 Demo – Troubleshooting Procedures Part 2 00:11:22
    • 1.9 Demo – Troubleshooting Procedures Part 3 00:08:07
    • 1.9 Demo – Troubleshooting Procedures Part 4 00:16:10
    • 1.9 Demo – Troubleshooting Procedures Part 5 00:12:18
    • 1.10 Major Hardware Components 00:04:09
    • 1.11 Troubleshooting Hard Drives 00:01:42
    • 1.12 Troubleshooting Display Issues 00:02:31
    • 1.13 Troubleshooting Mobile Devices 00:02:54
    • 1.14 Troubleshooting Printers 00:00:55
    • 1.15 Troubleshooting Network Access 00:03:06
    • 1.16 Review 00:01:29

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