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Modern IT Support Training: Part 2 | A+ (220-1101)

Advance your IT support skills with our comprehensive course covering computing devices, components, networking, hardware, virtualization, and troubleshooting.

55 lessons55 free lessons12 hr 00 min video
Modern IT Support Training: Part 2 | A+ (220-1101)
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Course Overview

The "Modern IT Support Training: Part 2 | A+ (220-1101)" course is designed to provide participants with a foundational understanding of various computing devices, their components, and essential networking skills. By focusing on desktops, laptops, tablets, and smartphones, learners will gain insights into CPU, memory, power supplies, and peripheral devices. The curriculum also delves into networking basics, introducing network services and troubleshooting methodologies.

Course Structure

Students will explore core topics such as mobile devices, networking, hardware, and virtualization. Special emphasis is placed on practical skills that can be applied in real-world IT support scenarios, including troubleshooting techniques for hardware and networks. Although this version of the course does not include working labs, it remains valuable for its video-based content, providing substantial learning opportunities for those pursuing concept-based understanding.

What You’ll Learn

  • Understand different computing devices and their components.
  • Gain knowledge of basic networking and network services.
  • Learn about mobile device hardware, displays, and connectivity.
  • Develop skills in troubleshooting hardware and networking issues.

Skills Covered

  • Basic networking
  • Troubleshooting
  • Understanding computer components
  • Virtualization and cloud computing

How This Course Helps You on the Job

  • Prepare for IT support roles.
  • Enhance troubleshooting capabilities.
  • Boost networking knowledge.
  • Gain confidence in handling computing devices.
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Course Curriculum

Start with any free lesson

55 of 55 lessons free
Course Introduction (IMPORTANT)1 lessons · 1 free
  1. UpdatesFree lesson — no registration required
    Start Lesson
A+ 1101 Mobile Devices8 lessons · 8 free
  1. Course OverviewFree lesson — no registration required
    Start Lesson
  2. Laptop Hardware and ComponentsFree lesson — no registration required
    Start Lesson
  3. Mobile Device Ports and AccessoriesFree lesson — no registration required
    Start Lesson
  4. Mobile Device DisplaysFree lesson — no registration required
    Start Lesson
  5. Mobile Device Network ConnectionsFree lesson — no registration required
    Start Lesson
  6. Mobile Device Application SupportFree lesson — no registration required
    Start Lesson
  7. A+1101:CHAP1: Practice Live - Mobile Security SolutionsFree lesson — no registration required
    Start Lesson
  8. Knowledge Check QuizFree lesson — no registration required
    Start Lesson
A+ 1101 Networking17 lessons · 17 free
  1. Ports and ProtocolsFree lesson — no registration required
    Start Lesson
  2. Networking HardwareFree lesson — no registration required
    Start Lesson
  3. Wireless ProtocolsFree lesson — no registration required
    Start Lesson
  4. Networked Hosts and ServicesFree lesson — no registration required
    Start Lesson
  5. Domain Name System (DNS)Free lesson — no registration required
    Start Lesson
  6. A+1101:CHAP2: Practice Live - Configuring and Maintaining DNS ServersFree lesson — no registration required
    Start Lesson
  7. JSS Project: DNSFree lesson — no registration required
    Start Lesson
  8. Dynamic Host Configuration Protocol (DHCP)Free lesson — no registration required
    Start Lesson
  9. A+1101:CHAP2: Practice Live - DHCP Server Installation and ConfigurationFree lesson — no registration required
    Start Lesson
  10. JSS Project: DHCPFree lesson — no registration required
    Start Lesson
  11. IP Address FormatFree lesson — no registration required
    Start Lesson
  12. IP Address ConfigurationFree lesson — no registration required
    Start Lesson
  13. A+1101:CHAP2: Practice Live - Internet Protocol Addressing SolutionsFree lesson — no registration required
    Start Lesson
  14. Internet Connection TypesFree lesson — no registration required
    Start Lesson
  15. Network TypesFree lesson — no registration required
    Start Lesson
  16. Network ToolsFree lesson — no registration required
    Start Lesson
  17. A+1101:CHAP2: Practice Live - Network Services and ProtocolsFree lesson — no registration required
    Start Lesson
A+ 1101 Hardware10 lessons · 10 free
  1. Network CablesFree lesson — no registration required
    Start Lesson
  2. Peripheral and Video CablesFree lesson — no registration required
    Start Lesson
  3. Storage Device CablesFree lesson — no registration required
    Start Lesson
  4. Random-access MemoryFree lesson — no registration required
    Start Lesson
  5. Storage DevicesFree lesson — no registration required
    Start Lesson
  6. MotherboardsFree lesson — no registration required
    Start Lesson
  7. BIOS and UEFIFree lesson — no registration required
    Start Lesson
  8. ProcessorsFree lesson — no registration required
    Start Lesson
  9. Expansion CardsFree lesson — no registration required
    Start Lesson
  10. Power SuppliesFree lesson — no registration required
    Start Lesson
A+ 1101 Virtualization and Cloud Computing7 lessons · 7 free
  1. VirtualizationFree lesson — no registration required
    Start Lesson
  2. A+1101:CHAP4: Practice Live - Virtualization Concepts and PlatformsFree lesson — no registration required
    Start Lesson
  3. JSS Project: VirtualizationFree lesson — no registration required
    Start Lesson
  4. Cloud Models and ServicesFree lesson — no registration required
    Start Lesson
  5. A+1101:CHAP4: Practice Live - Cloud ConceptsFree lesson — no registration required
    Start Lesson
  6. A+1101:CHAP4: Practice Live - Azure Virtual MachinesFree lesson — no registration required
    Start Lesson
  7. JSS Project: Azure ProjectFree lesson — no registration required
    Start Lesson
A+ 1101 Troubleshooting Hardware and Networking10 lessons · 10 free
  1. Troubleshooting MethodologyFree lesson — no registration required
    Start Lesson
  2. Troubleshooting PC ComponentsFree lesson — no registration required
    Start Lesson
  3. Troubleshooting StorageFree lesson — no registration required
    Start Lesson
  4. Troubleshooting Display IssuesFree lesson — no registration required
    Start Lesson
  5. Troubleshooting PrintersFree lesson — no registration required
    Start Lesson
  6. Troubleshooting Mobile DevicesFree lesson — no registration required
    Start Lesson
  7. A+1101:CHAP5: Practice Live - Troubleshooting Mobile Device Security SettingsFree lesson — no registration required
    Start Lesson
  8. Troubleshooting NetworksFree lesson — no registration required
    Start Lesson
  9. A+1101:CHAP5: Practice Live -Troubleshoot Network Connectivity IssuesFree lesson — no registration required
    Start Lesson
  10. 2026 Updates Core 2Free lesson — no registration required
    Start Lesson
Applying Early in IT Support: Possibility, Resume Tips, and Interview Prep2 lessons · 2 free
  1. Applying Early in IT Support: Possibility, Resume Tips, and Interview PrepFree lesson — no registration required
    Start Lesson
  2. 2026 Updates Core 2Free lesson — no registration required
    Start Lesson

Frequently Asked Questions

What is the focus of this course?

The course focuses on computing devices, networking, and troubleshooting to prepare students for real IT support tasks.

Are there any prerequisites?

Yes, completing 'Modern IT Support Training | A+ (220-1102)' is recommended.

Does this course include labs?

This course version does not include functional labs, but it offers comprehensive video learning.