Modern IT Support Training: Part 2 | A+ (220-1101)
Advance your IT support skills with our comprehensive course covering computing devices, components, networking, hardware, virtualization, and troubleshooting.

More ways to build job-ready skills
Course Overview
The "Modern IT Support Training: Part 2 | A+ (220-1101)" course is designed to provide participants with a foundational understanding of various computing devices, their components, and essential networking skills. By focusing on desktops, laptops, tablets, and smartphones, learners will gain insights into CPU, memory, power supplies, and peripheral devices. The curriculum also delves into networking basics, introducing network services and troubleshooting methodologies.Course Structure
Students will explore core topics such as mobile devices, networking, hardware, and virtualization. Special emphasis is placed on practical skills that can be applied in real-world IT support scenarios, including troubleshooting techniques for hardware and networks. Although this version of the course does not include working labs, it remains valuable for its video-based content, providing substantial learning opportunities for those pursuing concept-based understanding.What You’ll Learn
- Understand different computing devices and their components.
- Gain knowledge of basic networking and network services.
- Learn about mobile device hardware, displays, and connectivity.
- Develop skills in troubleshooting hardware and networking issues.
Skills Covered
- Basic networking
- Troubleshooting
- Understanding computer components
- Virtualization and cloud computing
How This Course Helps You on the Job
- Prepare for IT support roles.
- Enhance troubleshooting capabilities.
- Boost networking knowledge.
- Gain confidence in handling computing devices.
What Learners Say
Wonderful
Best course in my life
I learned a lot about hardware and cables..Thanks
This course is really well done, and I can stay focus better because the lectures are actually entertaining to watch and learn from. Really love the partnership with IT Pro TV.
I got a job because of these courses, and I am very thankful to Allah, Sir Danish, and Sir Nouman
Highly recommend
Very informative.
This overall is a great course. Needs some updates though. There are some computers, hardware, and input/output devices used in some videos that are entirely outdated and no longer used.
Great course, although, incorporating quizzes would be helpful in quickly testing knowledge.
the content in the course is organized and good quality
Detailed course.
Great course!
It is an amazing course.
I love these contents. They have helped me a lot
I thought it was awesome and the labs made sense, i think it would just be better if in the lab instructions you include in what cases we would be using the things we are learning, not just what they are but example cases may be a better…
The Modern IT Support Part 2 course has a great collection of content that is indexed very well.
I really enjoyed studying all these modules, I learnt new ways of working and making IT Support better for me
This was a great IT support training course. I felt like I learned a lot about the basics of IT and will continue to learn more.
I enjoyed so much the methode for learning
Awesome content! Helped me pass the comptia a+ 220-1101
I recently completed the it was an excellent experience!
I have learned a great deal in this course and the previous one. I think its enough to move to the market but I would still like to complete the Modern IT Support bootcamp and then to the market.
keep up the good work
The roadmap provided has been great, it has good lectures accompanied by lab projects and instructional videos
GTREAT COURSE
Good Course Structure and very much engaging
Well structured and very informative for some one who wants to learn the basics.
There is lots of new information about hardware and software and their interactions. Great videos on how to identify problems and prevent them through maintenance and proper practices. I've learned so much from watching this and hope to learn more in the future!
Absolutely loving this course. I've learned more these past few months than I did on a 6 month CCNA online course and also retained more.
good course
Excellent
It was really great experience to take this course!
this will give you all the information you need about hardware troubleshooting
This course was great because it help you put to practice what you are learning also have great projects, so you can have extra practice and experience. I have already done my A+ certificate and this made me feel more confident in the topics.
However, the later contents after A+ 1101 are good as it conveys the message but would be better if the contents were latest to close to this year 2024
All subjects are thoroughly covered.
I'm okay with it
It was a very informative course, and I appreciate the step-by-step instructions for troubleshooting various devices properly.
I completed my degree in IT from Unviresity.Most of the Things I already know.But in unviversity most of the stuff is in theory.In this course i perform many different labs that help me to boost my confidence that will help me in my pratical life as well as…
Awesome Course!
Thank you, JSS team, for creating a comprehensive hands-on training program. I especially appreciate the informative labs covering A+, Network+, and Cloud+ topics, presented in a sequential format. The best part of this program is the projects; they really help me understand the core concepts.
Overall, there was a lot of great information. I wasn't too fond of the videos which included demonstrations, but the modules were good
Passed A+1101 because of this course
Course is good. Although the video section can be very dry and dull at times. He did warn us though so I'm not mad.
It is quite intensive but would have loved more hands-on labs. Nevertheless, it is a wonderful program
Great insight on course. I can use this as a refresher for A+ fundamentals
The practice labs along with the instruction were really good. They helped me immensely with understanding Active Directory, software tools, troubleshooting, etc. What I liked most was the IT PRO videos with the practice labs to see practical applications of what was discussed. However, most of the videos…
A good foundation for the practical elements of the training.
Was a great beginner course
the course makes learning IT FUN,and do believe that there's room for improvement
The course was very thorough an informative with very clear explanation per module.
Excellent course. I especially like the way the lessons correspond with the labs.
The videos were very helpful. I especially liked the hardware videos near the end of the course. The troubleshooting sections at the end of the course were also very beneficial from a real-world technician perspective.
Really solid foundation for someone seeking A+ certification.
Start with any free lesson
Course Introduction (IMPORTANT)1 lessons · 1 free
- UpdatesFree lesson — no registration requiredStart Lesson
A+ 1101 Mobile Devices8 lessons · 8 free
- Course OverviewFree lesson — no registration requiredStart Lesson
- Laptop Hardware and ComponentsFree lesson — no registration requiredStart Lesson
- Mobile Device Ports and AccessoriesFree lesson — no registration requiredStart Lesson
- Mobile Device DisplaysFree lesson — no registration requiredStart Lesson
- Mobile Device Network ConnectionsFree lesson — no registration requiredStart Lesson
- Mobile Device Application SupportFree lesson — no registration requiredStart Lesson
- A+1101:CHAP1: Practice Live - Mobile Security SolutionsFree lesson — no registration requiredStart Lesson
- Knowledge Check QuizFree lesson — no registration requiredStart Lesson
A+ 1101 Networking17 lessons · 17 free
- Ports and ProtocolsFree lesson — no registration requiredStart Lesson
- Networking HardwareFree lesson — no registration requiredStart Lesson
- Wireless ProtocolsFree lesson — no registration requiredStart Lesson
- Networked Hosts and ServicesFree lesson — no registration requiredStart Lesson
- Domain Name System (DNS)Free lesson — no registration requiredStart Lesson
- A+1101:CHAP2: Practice Live - Configuring and Maintaining DNS ServersFree lesson — no registration requiredStart Lesson
- JSS Project: DNSFree lesson — no registration requiredStart Lesson
- Dynamic Host Configuration Protocol (DHCP)Free lesson — no registration requiredStart Lesson
- A+1101:CHAP2: Practice Live - DHCP Server Installation and ConfigurationFree lesson — no registration requiredStart Lesson
- JSS Project: DHCPFree lesson — no registration requiredStart Lesson
- IP Address FormatFree lesson — no registration requiredStart Lesson
- IP Address ConfigurationFree lesson — no registration requiredStart Lesson
- A+1101:CHAP2: Practice Live - Internet Protocol Addressing SolutionsFree lesson — no registration requiredStart Lesson
- Internet Connection TypesFree lesson — no registration requiredStart Lesson
- Network TypesFree lesson — no registration requiredStart Lesson
- Network ToolsFree lesson — no registration requiredStart Lesson
- A+1101:CHAP2: Practice Live - Network Services and ProtocolsFree lesson — no registration requiredStart Lesson
A+ 1101 Hardware10 lessons · 10 free
- Network CablesFree lesson — no registration requiredStart Lesson
- Peripheral and Video CablesFree lesson — no registration requiredStart Lesson
- Storage Device CablesFree lesson — no registration requiredStart Lesson
- Random-access MemoryFree lesson — no registration requiredStart Lesson
- Storage DevicesFree lesson — no registration requiredStart Lesson
- MotherboardsFree lesson — no registration requiredStart Lesson
- BIOS and UEFIFree lesson — no registration requiredStart Lesson
- ProcessorsFree lesson — no registration requiredStart Lesson
- Expansion CardsFree lesson — no registration requiredStart Lesson
- Power SuppliesFree lesson — no registration requiredStart Lesson
A+ 1101 Virtualization and Cloud Computing7 lessons · 7 free
- VirtualizationFree lesson — no registration requiredStart Lesson
- A+1101:CHAP4: Practice Live - Virtualization Concepts and PlatformsFree lesson — no registration requiredStart Lesson
- JSS Project: VirtualizationFree lesson — no registration requiredStart Lesson
- Cloud Models and ServicesFree lesson — no registration requiredStart Lesson
- A+1101:CHAP4: Practice Live - Cloud ConceptsFree lesson — no registration requiredStart Lesson
- A+1101:CHAP4: Practice Live - Azure Virtual MachinesFree lesson — no registration requiredStart Lesson
- JSS Project: Azure ProjectFree lesson — no registration requiredStart Lesson
A+ 1101 Troubleshooting Hardware and Networking10 lessons · 10 free
- Troubleshooting MethodologyFree lesson — no registration requiredStart Lesson
- Troubleshooting PC ComponentsFree lesson — no registration requiredStart Lesson
- Troubleshooting StorageFree lesson — no registration requiredStart Lesson
- Troubleshooting Display IssuesFree lesson — no registration requiredStart Lesson
- Troubleshooting PrintersFree lesson — no registration requiredStart Lesson
- Troubleshooting Mobile DevicesFree lesson — no registration requiredStart Lesson
- A+1101:CHAP5: Practice Live - Troubleshooting Mobile Device Security SettingsFree lesson — no registration requiredStart Lesson
- Troubleshooting NetworksFree lesson — no registration requiredStart Lesson
- A+1101:CHAP5: Practice Live -Troubleshoot Network Connectivity IssuesFree lesson — no registration requiredStart Lesson
- 2026 Updates Core 2Free lesson — no registration requiredStart Lesson
Applying Early in IT Support: Possibility, Resume Tips, and Interview Prep2 lessons · 2 free
- Applying Early in IT Support: Possibility, Resume Tips, and Interview PrepFree lesson — no registration requiredStart Lesson
- 2026 Updates Core 2Free lesson — no registration requiredStart Lesson
Frequently Asked Questions
What is the focus of this course?
The course focuses on computing devices, networking, and troubleshooting to prepare students for real IT support tasks.
Are there any prerequisites?
Yes, completing 'Modern IT Support Training | A+ (220-1102)' is recommended.
Does this course include labs?
This course version does not include functional labs, but it offers comprehensive video learning.