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This is a great starting point for members who are interested in entry-level IT support professional concepts and skills. This path is vendor-neutral and covers installing, maintaining, customizing, and operating personal computers.
This course focuses on the essential IT skills and knowledge needed to perform tasks commonly performed by IT Professionals, namely: Setting up a workstation, including conducting software installations; establishing network connectivity; identifying compatibility issues and identifying and preventing security risks; managing the safety and preventative maintenance of computers.
Get the training you need to stay ahead with the real IT professionals on the IT Help Desk.
No prior hands-on experience is required to use or complete this course. After completing this course students will be able to take more advance technical courses with solid foundational skills.
By the end of this course, you’ll be able to:
Understand the network and network devices in a business world
Understand and troubleshoot Windows 10, 11 operating system
Understand what the Internet is, how it works in a corporate environment
Learn how applications are created and how they work under the hood of a computer and how to troubleshoot applications
Understand the difference between home and corporate network
Utilize common problem-solving methodologies and soft skills in an Information Technology setting
Understand the differences between a server and a client
Able to create or plan a clear pathway for advanced technical courses
- Individuals seeking entry-level positions in the IT support field
- This course is aimed at absolute beginners to IT who want to start a career in IT support or just develop their skills in this area.
The course assumes you have no technical knowledge of IT whatsoever. The skills you will gain through this course will not only prepare you for a role in IT Support but in other roles too, such as networking.
CHAPTER 1: IMPORTANT INFORMATION BEFORE STARTING TECHNICAL LEARNING
CHAPTER 2: WHAT IS NETWORK
CHAPTER 3: Real-World IT Skills Training
CHAPTER 4: CMD – COMMAND PROMPT TRAINING FOR IT PROFESSIONALS
CHAPTER 5: MODERN IT SUPPORT SKILLS
HELP DESK/IT SUPPORT TECHNICAL TEST PREPARATION
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