The main purpose of the IT support program is to verify the necessary skills to work as an IT support professional. In an IT support job, you’ll be asked to install, repair, configure, secure, and manage computer hardware, operating systems, and software in-home or corporate environments. These are the most basic and foundational skills required of all IT professionals. Additionally, communication, listening, and analysis skills are essential for interacting with customers. Following skills are covered in this program: -Computer Operating Systems -PC Hardware -PC Software -Basic Networking Devices and Printers -Mobile Devices -Help Ticketing Systems -Active Directory -Office 365 Support -Soft Skills
This program should be taken by working IT Professionals transitioning
to more advanced IT roles.
Jr. Network Administrator Program helps students advance their knowledge and skills in connecting devices to the network in a professional environment. Jr. Network Admin Program covers networking and telecommunications concepts and skills to help students prepare to enter the workforce as IT Network administrators.
The Junior Network Administrator Program measures an examinee's ability to complete tasks related to the following topics: -Networking Hardware -Network Device Configuration -Network Management -Network Security -Network Troubleshooting -Basic Server Administration