Special thanks to our member for creating this content: John Korduba
Microsoft 365 – Part 2 of 4
Contents
Q&A – Changing User’s Display Name
Suggestion for Help Desk Professionals
Restoring the deleted user account
Introduction
We continue our look at Microsoft Office 365.
New Admin Center
Note: 365 is working on a new Admin center….previews of it can be viewed by clicking on the above button. However, the JobSkillShare classes are being taught in the classic view of Admin Center.
Q&A – Changing User’s Display Name
Question: In screen cap below, user wants to change the display name of “Chris Green” to something else. How to change a user’s display name?
Answer: See steps following.
Click the user’s display name
(Information screen displays – see screen cap below).
Under “Account”, click Manage contact information.
(“Manage contact information” screen displays).
Edit the Display name field.
Click Save changes.
Suggestion for Help Desk Professionals
User is having a problem but does not want you to see their screen. So, one possibility, try to open up your own screen to parallel what is happening on the user’s screen.
Aliases
A User can have a nickname or shortened version of their main user name. The system recognizes both names as belonging to the same account.
You can also create aliases of the user’s email address (on the same domain).
Enter the alias email address in the Aliases field.
Click Add.
(The alias is added).
Click Save changes.
Resetting User’s Password
This is a common Help desk request.
There are multiple ways of resetting a user’s password.
Method 1
With the user selected, click Reset password.
(“Reset password” screen displays)
Click Let me create the password.
(“Password” field displays).
Enter the new password
Click Reset.
(New password is created).
Keep “Require this user to change their password when they first sign in” checked.
NOTE: Clicking Auto-generate the password allows the system to create the password.
Method 2
You can also click the user and a “key” icon displays.
Click the icon, and a password change screen displays.
Adding a Photo
A user might ask for assistance with adding a photo to their account.
With the user account displaying, click Change Photo.
You will be prompted to upload the desired photo.
Blocking the User’s account
A user’s account would be blocked if, for example, management wanted to prevent a suspect user from changing their account specs pending an investigation.
By default, a user’s sign in status is “Sign in allowed”.
We can block a user from accessing his/her account by clicking the middle icon (between the key and the trash icons).
Click the icon.
(“Block this user?” screen displays).
Ensure “Block this user from signing in” is checked.
Click Save Changes.
(User blocked confirmation screen displays)
Note: If user was logged in when their account got blocked, they would be kicked out.
Click Save changes.
(“Sign in blocked” displays on user account).
Unblocking the User account
Toggle the block/unblock button.
(“Unblock this user?” screen displays.
Uncheck “Block this user from signing in”.
Click Save Changes.
(Green confirmation text displays).
Click Save changes.
(Sign in status reverts to “Sign in allowed” )
Deleting a User account
Deleting a user account frees up licenses.
With the user account selected, click Delete User.
(“Delete [username]” screen displays.
Click Delete user.
(“[user name]” has been deleted prompt displays.)
Note: The deleted user account will be in the “Deleted Users” folder for 30 days.
Restoring the deleted user account
Deleted user accounts can be restored within 30 days.
With the deleted account selected, click Restore User.
(Account information displays).
Click Restore user.
(“Restore [ user name]” screen displays.
Set password as needed.
Note: An option displays to mail the password to select recipients. Suggestion: mail the initial password to yourself, and then you can tell it to the customer.
Click Restore.
(User account is restored and visible in “Active Users” list.)
If restored user does not display, click Refresh.
Special thanks to our member for creating this content: John Korduba
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