Saturday: 10:00 AM to 5:00 PM US EST – Virtual Class
Job Titles covered by this training: Junior System Administrator, IT Support Technician and All Help desk Levels.
Friday Registration: You must register before 5:00 PM US EST on Friday to access immediate Saturday and Sunday or upcoming weekend class.
As a IT support technician, you are an IT support professional who spends much of your day visiting customers at their workstations or home office, providing technical support to many desktop systems.
In this Hands-on, you will learn about key support center processes and concepts to improve overall support operations, and you will gain customer service and interpersonal skills that improve the customer’s experience.
CompTIA A+ Training . (One Months Access, No extra fee)
The total course time is 111 hours.
139 Training Videos- Web 82 Section Quizzes- web 122 Lessons- web 117 Demonstrations- web 74 Lab Simulations- web
By completing the Enterprise IT Support Specialist Training Program, you’ll understand how to: Improve support-center productivity Provide exceptional customer support Handle difficult customer situations Implement best practices for problem solving Exhibit assertive confidence while reducing job stress Learn the latest skills needed by today’s computer support professionals. Perform tasks such as installation, configuration, diagnosing, preventive maintenance and basic networking. Troubleshoot and maintain the wired or wireless IT network. Gain an in-depth knowledge of the features and functions of networking components Install, configure and troubleshoot basic networking hardware, protocols and services.
Real World IT Job skills Training
Active Directory Users and Computers – In-Virtual-class
Office 365 Administration – In-Virtual-class
Ticket Systems Training – In-Virtual-class
Software Deployments and Inventory Systems – In-Virtual-class
Computer backup and Imaging process – In-Virtual-class
Network Monitoring Tools – In-Virtual-class
Other real skills covered in this course.
Basic web servers troubleshooting – In-Virtual-class
Computers and Servers security – In-Virtual-class
Basic Virtualization – In-Virtual-class
Remote Administration Tools – In-Virtual-class
Free Membership Price: $599.00 Membership Plus Price: $499.00 Payment is nonrefundable, If a member did not show up for the virtual class, We will charge $100 maintenance fee and refund the remaining amount Student Discount: Register with your School, College or University account and get $200 OFF. Please, Login to your student account and contact email@example.com for special payment link.