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Virtual IT Support Specialist Training


Virtual Instructor-Led Training | 3 Simple Steps


Take one of our VISST options to learn hands-on IT skills in short time, Members will receive five certificates after completing 10 sessions.

This course will help you build an IT resume. You will have access to our career service advisors.

An unprepared candidate can be eliminated from the process, even if he or she has a stellar resume. Many qualified candidates are eliminated at this step when they find themselves ill prepared to handle this step. Career services team prepares you to effectively manage the employer call and turn it into a face-to-face interview. We help you develop the skills that you need for the new job.


Job titles covered by this training

All Help Desk levels, IT Support Specialist, Junior Systems Administrator

Who is the target audience?

  • Professionals interested in becoming systems administrator or any other IT Support positions.
  • IT Graduates or Current IT Students.
  • Members changing career or re-entering the work force wanting to understand the demands of an IT professional job.
Enterprise IT Support or IT support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. .
2015 Median Pay | $51,470+ per year, $24.75+ per hour
Work Experience in a Related Occupation | None
Number of Jobs, 2014 | 766,900

Work Environment

Most computer IT support specialists have full-time work schedules; however, many do not work typical 9-to-5 jobs. Because IT support is important for businesses, many support specialists must be available 24 hours a day. As a result, many support specialists must work nights or weekends.

 

Training Details

In this VISST training course, you will learn about key support center processes and concepts to improve overall support operations, and you will gain customer service and interpersonal skills that improve the customer’s experience.

Schedule & Duration

VISST has 10 sessions; one session is approximately  2 hours. We offer flexible schedule for live and on-site sessions. If you are interested in recorded sessions please check the recorded sessions option on the form.

Requirements

Basic computer knowledge and computer device with internet access.

 

Training Objectives

By completing the IT Support Specialist Training Program, you’ll understand how to:

  • Improve support-center productivity
  • Provide exceptional customer support
  • Handle difficult customer situations
  • Implement best practices for problem solving
  • Exhibit assertive confidence while reducing job stress
  • Learn the latest skills needed by today’s computer support professionals.
  • Perform tasks such as installation, configuration, diagnosing, preventive maintenance and basic networking.
  • Troubleshoot and maintain the wired or wireless IT network.
  • Gain an in-depth knowledge of the features and functions of networking components
  • Install, configure and troubleshoot basic networking hardware, protocols and services.

 Three options to get started:

  • Live or On-site Option: Get 10 live sessions with IT professional | 2 hours 10 sessions DEMO Page

  • Recorded Sessions: Get 10 recorded sessions by IT Professional | 2 hours 10 sessions  DEMO Page

     

*1 year library full access includes all practice labs from Cisco, VMware, Microsoft, CompTIA and more. $299 value (Free)

*60 days unlimited access to JSS assigned virtual servers and desktops. No time resets or limit on the bandwidth usage. $249 value (Free)

*Membership Plus access for 1 years. $30 value (Free)

*Remote Administration Tool. $60 value (Free)

*Tips to unlock 5,000 courses for 3 months. (Free)

*Five certificates upon completion

*All sessions can be downloaded

 

Price and Training Options | Group discount is available

On-Site sessions option –  Center is located in Maryland, We are accepting members from D.C., Maryland and Virginia.

  • Free Membership Live Option: $2,500.00
  • Membership Plus Live Option: $2,300.00

Live Online sessions option

  • Free Membership Live Option: $1,500.00
  • Membership Plus Live Option: $1,299.00

Recorded sessions option

  • Free Membership recorded: $999.00
  • Membership Plus recorded: $699.00

*First session will be recorded based on your introduction. This is to insure you get the right IT skills and practice labs.

*Group of 2 or more please contact support@jobskillshare.org

let’s get it started!

 

 

Voicemail Inquiry: 530-431-8008 (USA), We are checking for introduction, email, number and what is the best time (USA) to call you back.

FAQS

How long does it take to complete a program?

This training is divided into 10 sessions, one session is approximately 2 hours.

Sessions can be  attended with flexible schedule live, On-site or recorded.

Members will have access to JSS hands-on lab servers and desktops for 60 days.

Practice IT labs 1 year(365 Days) unlimited access to the allocated practice lab titles. Details

Who should not take this training?

If you are looking for certification training like A+,MCSA,CCNA etc. This training is not for you. We cover only real-world IT skills.

Skills that can be immediately utilized by using combination of Microsoft, Cisco or other free products.

However, we provide labs focused on certifications that can used with books or other online certification focused trainings.

I am confused if this is the right choice of training for me? (More details)

To answer this question, we will share some real time images to help you better understand.

We receive many emails and questions similar to the images below.

To give you the best answer, consider you just landed an IT job, and someone from your company will be training IT skills for next 2-3 weeks. This is a very time-consuming task, and most of the companies will ask you to take certifications.

However, certifications like A+ or MCSA does not cover skills like software deployment using well known third party tools or even open source tools.

This is why so many people prefer this type of training or are looking for information to learn hands-on IT skills.

Do I have to buy additional materials?

All the materials you’ll need are included, and their cost will be covered by your tuition.

For online video’s you will need internet connection and a device to access it through internet.

Do you provide refunds?

We do not provide full refund

However, After first session if you think this training is not for you. We will provide total amount -$100.

Example: If you paid 2,500.00. You will receive refund of 2,400.00.

We charge $100 for the service and setup

You must contact support team in 2 hours after your first session. No refunds are available after the 2 hours time period.

 

What happens when I complete the program?

Upon successful completion of the program, you will be awarded a certificate of completion.

Am I guaranteed a job?

We will provide you with the skills you need to obtain an entry-level position in most cases. We don’t provide direct job placement services, but our facilitators and career counselors will help you build your resume and are available to give advice on finding your first job. Facilitators will also be available to use as a professional reference upon completion of the program.

Can I download sessions?

Yes, you can download sessions or watch online with private links.

We will take care of uploading your sessions and provide private links.

Ways to help fund our work

Sponsorship@joskillshare.org
Partnership@jobskillshare.org

Misson

This platform is open to all professionals seeking information related to their jobs or those who would like to learn or Teach job skills

About

Jobskillshare is home to skill sharing. It provides an opportunity to those who want to learn new skills, improve on their current skills, and last but not least share their valued skills

Support

Email: support@jobskillshare.org

Voice Mail: 530 -431- 8008 (USA)

Certificate Code

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