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Virtual IT Support Specialist Training


Virtual Instructor-Led Training | 3 Simple Steps

Take one of our VILT Course to learn IT skills in short time.

This course will help you build an IT resume. You will have access to our career service advisors.

An unprepared candidate can be eliminated from the process, even if he or she has a stellar resume. Many qualified candidates are eliminated at this step when they find themselves ill prepared to handle this step. Career services team prepares you to effectively manage the employer call and turn it into a face-to-face interview. We help you develop the skills that you need for the new job.

Job titles covered by this training

Junior Systems Administrator, All other IT Support levels

Who is the target audience?

  • Professionals interested in becoming systems administrator or any other IT Support positions.
  • IT Graduates or Current IT Students.
  • Members changing career or re-entering the work force wanting to understand the demands of an IT professional job.
Enterprise IT Support or IT support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. .
2015 Median Pay | $51,470+ per year, $24.75+ per hour
Work Experience in a Related Occupation | None
Number of Jobs, 2014 | 766,900

Work Environment

Most computer IT support specialists have full-time work schedules; however, many do not work typical 9-to-5 jobs. Because IT support is important for businesses, many support specialists must be available 24 hours a day. As a result, many support specialists must work nights or weekends.

Training Details

In this Hands-on lab training course, you will learn about key support center processes and concepts to improve overall support operations, and you will gain customer service and interpersonal skills that improve the customer’s experience.

Schedule & Duration

This virtual lab course has 10 sessions; one session is approximately  1 hour. You can take all four sessions in one day or separate days. You can practice skills for 60 days.


Basic computer knowledge

Training Objectives

By completing the IT Support Specialist Training Program, you’ll understand how to:

  • Improve support-center productivity
  • Provide exceptional customer support
  • Handle difficult customer situations
  • Implement best practices for problem solving
  • Exhibit assertive confidence while reducing job stress
  • Learn the latest skills needed by today’s computer support professionals.
  • Perform tasks such as installation, configuration, diagnosing, preventive maintenance and basic networking.
  • Troubleshoot and maintain the wired or wireless IT network.
  • Gain an in-depth knowledge of the features and functions of networking components
  • Install, configure and troubleshoot basic networking hardware, protocols and services.

Real World IT Job skills Training

 Live Hands-on Lab with Instructor – In-Virtual-class


Session 1: Introduction, Active Directory Users and Computers – In-Virtual-class


Session 2: Office 365 Administration – In-Virtual-class


Session 3Ticket Systems Training – In-Virtual-class


Session 4: Software Deployments and Inventory Systems – In-Virtual-class


Session 5: Computer backup and Imaging process – In-Virtual-class


Session 6: Network Monitoring Tools – In-Virtual-class


Other real skills covered in this course.

Session 7: Basic web servers troubleshooting – In-Virtual-class


Session 8: Computers and Servers security – In-Virtual-class


Session 9: Basic Virtualization – In-Virtual-class


Session 10Remote Administration Tools – In-Virtual-class



Join Virtual Live Class Training




“Hey Danish, I just wanted to say thanks for great work you do to help everybody, I did get a job offer thanks to you. Your site for sure helped me a lot and with out it, I wouldn’t have gotten this great job”

Terry Joseph · Saint Louis University

I finally landed a true IT help desk role and I absolutely love it

“Thank for the help desk videos . They are very valuable to anyone looking to get into IT. They were the missing pieces I needed to really jump start my career. I finally landed a true IT help desk role and I absolutely love it. I had never seen exchange or active directory until I saw your videos. I am very comfortable in those areas now thanks to you.”


You simplified the held desk criteria

“Danish you are a genius. You simplified the held desk criteria, now am confident applying for a help desk job. Your course has tremendiously transformed me, much respect and am grateful thanks”

Rapadon Legaci

Great great place, one of the best places on the Internet


” Great great place, one of the best places on the Internet to learn real world skills, I have tried some of the tools myself in real life scenarios after watching the vids and it saved me a lot of headaches…….thanks a lot”
Ghulam Abbas · Uni. Sunderland

Had a Interview Today

Had a Interview today for IT support analyst because of watching your videos I aced it.”


I’m a big believer that by sharing what we know

“I’m glad to meet you and converse with and learn from you daily.Been in business as a small computer repair service for years and you still continue to help me with your info.I’m a big believer that by sharing what we know we can all continue to build on and make better not only our jobs but the world for everyone.So in closing thanks Dan…continue to teach us and we will be here to learn..”

Richard Moore

I got the job Desktop Support Consultant

“I would say that this course made it easy to me when I went to interview. I asked all the questions required, so I got the job Desktop Support Consultant. Thank you dan, you are really the one”

Saad Zaki
California Creek University

Thanks to Danish for all of the awesome knowledge and videos

“Thanks to Danish for all of the awesome knowledge and videos. Has been awesome learning.”

Licia Sorgi

This is a very big project and its bound for success

“hey Danni just want to thank you for the great effort you put out there to help us people searching for a solution to real problems knowledge is power and you give us the tools to empower ourselves love the quiznet site and the videos from the Professor thank you for doing the heavy lift for us i know this is a very big project and its bound for success I love how you utilize people power”

Donald Cox

They selected me in my first round interview

“first i would say lot of thank danish khan i learned all about desktop troubleshooting and other now currently i got good job in my interview they asked me first question what i can do for his company i said all about which i learned here about lan,wan,and i try copy all danish khan style,i explain all which i watched in jobskillshare.org and they selected me in my first round interview so guys please see his video and in real time you will faced this same problem in IT because now i am working on this field and when i get lot problem i take help with my dear danish khan, he replay me with solution”

Awais Bin Harris
Document Control Specialist at Wanasa logistics llc

I’m really stun with the quality

“I’m really stun with the quality of this course i a computer repair tech but i want to join the support tech Field and this course its helping me a lot i even found my first job position on Desktop support and the main goal its use a ticket system and escalate to the different Tiers Thank you a lot Danish”

Joseluis Gonzalez
Desktop Support Technician/ at Quest Diagnostics, Inc.

This is extremely helpful

“I enjoyed this course. It’s good to get some training on help desk ticketing systems if you have never worked with them before. This is extremely helpful. Thanks Dan!!”

Thomas Johnson Jr
Owner/ President at TJ'sWholesale Electronics

I have gain more confidence with my technical skills on the job

“I can’t thank Danish enough for creating this wonderful forum. I have changed my career and found this course to be extremely helpful to my professional growth and development. The topics covered in the course are very comprehensive and more importantly, very hands on. As a result, I have gain more confidence with my technical skills on the job. I would highly recommend this help desk ticketing course for any newbie or seasoned professional. Thanks Dan!!!”

Brian A Alleyne ·
DeVry University

Tutorials and classes are very well done and explained.

“Danish is a great teacher and a mentor. I cannot thank him enough for teaching me from basics to advance in the IT field. I recommend him and his classes for anybody perusing a career in the IT field because his tutorials and classes are very well done and explained. He is also always available to assist you with any confusion or questions you might have.
Thanks a lot Danish”

Roxy Love ·
Sr. Business Process Analyst at U.S. Customs And Border Protection

Jobskillshare is an excellent tool in getting the dream job your desire

“Danish & Professor Messer teach the public better than any university professor can! So take their training and master it seriously!

Jobskillshare is an excellent tool in getting the dream job your desire. The lessons are straight to the point and assist you in resolving tickets swiftly, which is very important with large companies such as Google”

Tyrese Robinson ·
Field Engineer lll/Mac Technician at McGraw Hill Financial

I really enjoyed the practical part of it, the hands on labs

“Thank you Dan for putting these materials online for free. They are really helpful. I really enjoyed the practical part of it, the hands on labs”


Abu Aminah Conteh
Kennesaw State University-Marietta Campus

Very thorough, complete, and I’m loving it

“Hello, everybody
I’m currently unemployed and I’ve been struggling for some time now to acquire the background and knowledge necessary to apply for a job in IT. I’m an autodidact in the field (amateur really) and I tend to focus on some subjects in detriment of others, so the Help Desk Support Specialist course has been a tremendous help in identifying and correcting my shortcomings.
The course is very thorough, complete, and I’m loving it.
Thank you Danish for putting it all together!”

Adriana Rodrigues

I am a JobsSkillShare follower for life

“Danish, thanks so much for the career advice, and it was spot on. What you told me many institutions fail to let their students know about the little things that HR looks at when deciding on a potential candidate. I, sincerely, appreciate your advice and look forward to working with you in the future. Thanks.P.S.S. Thanks for the sample resume. I look forward to letting all my friends and co-workers know about your program and rating you on every social media platform that I have. I am a JobsSkillShare follower for life.”
Sincerely, Bryan Reed, MSIT

Amazing Free Training

Amazing free training and better than a lot of the courses you actually need to pay big amounts for. You get to be part of a community that simply wants to help one another.Can’t fully express the gratitude I have for the opportunities that this website has provided for me!

Daniel Bee

Got my foot in the door

Thanks to taking the Help Desk Entry level, Help Desk Ticketing, and Active Directory User Management courses, I was able to get a contract assignment as a Level 1 Help Desk Technician for a project that is being done locally. The project is only slated for 8 weeks but, I am gaining valuable experience at the Help Desk and I hope it will lead to a permanent spot at the company. The training I got here allowed me to shorten the learning curve that the company had to perform since I already had the basic knowledge of the ticketing system and the Active Directory. I am combining this training with the A+ training from Professor Messer in order to get that A+ certification that will open even more doors. This has proven to be a worthwhile experience for me.

Lawrence Bosley

Your resume template was right on point

“My name is Bryan Reed, we spoke a couple of months ago when I joined jobskillshare.org on membership plus status. You actually sent me an interview video. I really want to volunteer and help anyway you need me to help. Just let me know what I can do. I also want you to know that your site has given me the confidence, that all of the education and schooling I received could not do, to go out and ferociously submit my resume on as many platforms as possible. I actually have an interview for IT Desktop Support coming up Wednesday, April 27, 2016, which I know that I am going to very well in. I owe that all to you guys. So, thank you very much.P.S. Your resume template was right on point and that is also one of the main reasons I am getting so many interviews. Once again, thank you guys so much”
Bryan Reed, MSIT

You have made it so much easier for me to get into Help Desk

“Dan you and the entire team at jobskillshare are definitely a 5 if not 6. You have made it so much easier for me to get into Help Desk and Tech Support. I truly want to thank you for helping me feed my family and not holding all the valuable knowledge you posses. I will always recommend you guys for doing such a fantastic job and I truly hope you guys become the next major I.T School. Thanks again.”



This site has helped me get a job in an new career area and I am 51 years old

I started job skills share and did the work (the classes for desktop support) and I was offered one job that I could not take because my car was not working, but a month later I was offered a new job close to me and I took it. I have no degree in the tech field. I took a application support in college when I was younger but did not finish. This site has helped me get a job in an new career area and I am 51 years old. Thank you Danish and jobskillshare.org. I will stay a member because it work ( if you work it!).

Dalton Roberts JR

Hello Danish, Thank you for creating this website

Hello Danish, Thank you for creating this website with really useful info for people like myself trying to get in to IT. I have been a hotel professional for last 8 years and looking to do a career change in to IT and all the information you provide, is easy to understand for a non computer science major and really motivating as well. I like your hands on experience videos. I am learning A+ right now on your website and enjoying it. Once again, thank you for everything you do! Kind Regards, Sudhanshu K Shastri

Sudhanshu K Shastri

This website have changed my life for good

I am very happy i found this website online and this website have changed my life for good .I’m very grateful to you guys.

Odukale Oluwaseyi


Danish is a great tutor. The course Office 365 Administrator was excellent. I wish the team greater success.
There’s no doubt that I’ll be continuing with more courses @ jobskillshare.org


I got a job as an IT Technician and I’m so happy

I have to really tanks, Danish because he is doing a great job training people like me that don’t have any working experience in the IT field, here in the USA. I start getting some certifications but when I applied for a job I found that I have to start from entry level to gain some working background first. So I search for helpdesk skills on the YouTube and found Danish videos helpful. I registered at jobskillshare.org and got all related courses there. It took me about 4 months to finish all the courses and at the end, I was pretty sure I can land a job in the IT field to start my c. I have to say you guys don’t give up as Danish always mentions in his videos and try to get your A+ certification, that is also important.
The job interview was pretty simple, some of the questions are as bellow:
– Tell me about yourself
– Tell us what is the most difficult things that you have performed (describe what you feel is the toughest part of being a computer technician?)
– What is the best thing you like about your job?
– What challenge are you looking for in this position?
– Why do you want to work for us?

Russell kheirolahi

Great courses for anyone how’s looking for a Help Desk Training!

These courses are basically watch and learn. Stress free no pressure I think all courses are repeatable. No boring long technical terminologies.
I took the A+ test long time ago (passed software missed hardware by 2 points) and I did not attend schooling campus nor online so I really have no idea how Help Desk person really do their job in real world scenario. I have an idea but that’s all. Now I have a good understanding of how Help Desk job is.
Next step Office 365! Then I should be good to go to look for an IT Support job.

Thank you very much Danish/ Jobskillshare

Ronado N. Espejo



How long does it take to complete a program?

This training is divided into 10 sessions, one session is approximately 1 hour.

Sessions can be  attended with flexible schedule.

Members will have access to hands-on lab servers and desktops for 60 days.

Do I have to buy additional materials?

All the materials you’ll need are included, and their cost will be covered by your tuition.

For online video’s you will need internet connection and a device to access it through internet.

What happens when I complete the program?

Upon successful completion of the program, you will be awarded a certificate of completion.

Am I guaranteed a job?

We will provide you with the skills you need to obtain an entry-level position in most cases. We don’t provide direct job placement services, but our facilitators and career counselors will help you build your resume and are available to give advice on finding your first job. Facilitators will also be available to use as a professional reference upon completion of the program.

What is the training cost? and how to start this training?

Free Membership: $1,500

Membership Plus: $1,299

To get started please fill out the form below.

Can I test connection before buying this lab course?

Yes, You can test our demo lab designed for help desk administrators, You will also get the private page with customized resources.

Demo Lab


Ways to help fund our work



This platform is open to all professionals seeking information related to their jobs or those who would like to learn or Teach job skills


Jobskillshare is home to skill sharing. It provides an opportunity to those who want to learn new skills, improve on their current skills, and last but not least share their valued skills


Email: support@jobskillshare.org

Voice Mail: 530 -431- 8008 (USA)

Certificate Code




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