Entry Level IT Pro Training Live

Jr. Systems Administration Training


We will be adding more resources at no cost to our members taking live courses.

Soft Skills

Our Team has hand-picked top 10 soft skills courses for our members. This bundle is a must-have for anyone looking to start an IT career or even experience IT professional can take benefit from this package. ZERO cost to members that are taking our live courses or Premium members.

  • Balancing Priorities – 60 Slides
  • Behavioral Interviews – 74 Slides
  • Creative Problem Solving – 90 Slides
  • Ethics In The Workplace – 59 Slides
  • Meetings – 56 – Slides
  • Navigating Difficult Conversations -46 – Slides
  • Solid Business Writing – 66 – Slides
  • Time Management – 98 – Slides
  • Productive Work Habits -63- Slides

IT Career Questions, Advice and Success Stories

We have shared this unit all over the website to boost your confidence.
In this unit, you can find Interview questions, Testimonials, and Success Stories.
Please share your success stories to help other members.

Advice shared by users: Please share your advice below in the comment section.
Well, I finally landed a job and I begin Monday. Third interview was the charm. Some advice I wanted to shoot out, as I was fresh out of my community college.

1.) Follow Danish’s advice on applying for jobs on indeed with the filter set to the latest date. Honestly, if it’s 4+ days old, ignore it. Most likely it’ll have 100+ applicants in que.

2.) Practice your own “Why should we hire you?” answer…i mean, practice it until you memorize it, should be 30 seconds or less, as well as your “Tell me about yourself?” answer. Nothing’s better when you’re comfortable answering these questions with ease. At least you can walk out of there knowing you tried your best.

3.) They are looking for experience, sure, but let them know what YOU can bring without experience. My last interview, I experimented and said hey, why not, let me be honest with them. So I let them know straight up…”I may not have the required experience under your job posting requirements, but with my last two years of studies that ended with a 3.8 GPA, while maintaining a full time job shows that I am a highly dedicated individual who strives to become more knowledgeable in IT, your company needs someone who is dedicated, and I believe I’m that guy.” – Say something along those lines, they KNOW you don’t have experience, so create a punch line for it.

4.) Keep searching, do NOT give up. Jobs are flooding everywhere despite the market growth. Your chances are high if you construct a simple, yet juicy resume. I got complimented on my resume from the job that hired me…The guy said, “Thanks for making it very easy to read your resume.” … You have no experience, so it should NOT be more than one page, not even congested. 5.) Oh, and, A+ and Network+ is a must these days. Get them! Good luck guys, I’ve been there, I know how it is, don’t give up. Someone will eventually like YOU for you.
landed a help desk job with no certs , watching your videos inspired me to apply thanks man keep up the work.
Interview questions weren’t at all about IT they basically wanted someone who is willing to put in the work and time to learn with the firm. I went in with a positive attitude told them about my self and how tech savvy I’ve always been and show them I have great communication skills and that was basically it. They didn’t want someone who knew it all just someone they can work with cohesively.
I was worried they would test me but take it from me attitude is everything, be nice to HR, and when you answer questions use firm answers like you have no doubt about your abilities. they always try to trick you into being honest or objective but it’s a trap to see if you are unsure. strike up conversations, be firm, be nice and if it’s a group interview and you’re trying to be heard try to be the loudest person in the room. easy way to direct attention to yourself is throw in supporting comments to someone else, then move on to talk about your own agenda. thats my plan, there are hundreds of people with skills, but I’m a strong person who does not doubt. that thinking and some of this knowledge has got me this job! don’t forget about domains and trees etc though, and sub-netting as well as the process for troubleshooting no connections.

Hi, Danish.

My name is Bryan Reed, we spoke a couple of months ago when I joined jobskillshare.org on membership plus status. You actually sent me an interview video. I really want to volunteer and help anyway you need me to help. Just let me know what I can do. I also want you to know that your site has given me the confidence, that all of the education and schooling I received could not do, to go out and ferociously submit my resume on as many platforms as possible. I actually have an interview for IT Desktop Support coming up Wednesday, April 27, 2016, which I know that I am going to very well in. I owe that all to you guys. So, thank you very much.
Sincerely, Bryan Reed, MSIT
P.S. Your resume template was right on point and that is also one of the main reasons I am getting so many interviews. Once again, thank you guys so much.

Hi Danish, watching your videos got me my first job in IT

. I do a similar kind of job and currently gaining my grip over these topics including VMware – ESXi, vSphere, Horizon, etc. and Hyper-V. My daily job role is troubleshooting end users remotely, configuring Barracuda firewalls, Dell Sonicwalls, VPN connections, AD’s and a plethora of tasks. Please continue the good work and do complete a dedicated series on Virtualization, especially focused on VMware and Hyper-V platforms. You are really doing a wonderful effort to introduce people (who are the beginners, especially students) to the real world job tasks, which I believe are being overlooked at or not even being introduced at all, be it any course you go for these days; doesn’t matter if you do a BEng, MEng or even a diploma course from any high or low end university. I really admire the way you make things clear and keep your videos precise and simple and address it in a System Admins point of view. Please do touch up on Microsoft System Center 2012, Firewalls (Checkpoint or Palo Alto), Citrix (XenApp/Netscaler) and VPN’s, as these are pretty much some hot topics people should know about in depth. Looking forward for the Full VMware course. Keep up the good work and god bless you.
I had to go through a series of interview sessions, viz. phone interview, after which they called me to their site for a Behavioral based interview with the HR and lastly, a Technical Interview with my team manager.
The phone interview was basically more like an Introduction call, in which I believe they were looking to see that motivation in you as a person and your passion for that position which they have shortlisted you for. (Obviously, they have pulled out your resume and decided to go ahead with your interview, means they are OK with your qualifications and experiences, but just want to validate whatever you have mentioned in your resume and looking for that spark in you which they are looking for in their candidate).

The first thing I would say is to make a well formatted Resume along with a coverletter. Don’t fake your experiences as they will catch it immediately if they ask you a question on it and you couldn’t answer. No one wants to hire people who lie. Be honest of whatever you have done previously, be it a sales associate at Walmart. But try to capture your transferable skills you achieved by doing it which can be easily transitioned to IT and make you successful.

Second round was behavioral where they asked a lot of “What if” based or “Scenario based” questions. I would suggest people to apply the STAR methodology to answer them. Search videos on STAR based interview techniques and you’ll come across a ton of them. They pretty much asked basic questions, but compare it to a true and a genuine incident out of your experience and relate it to that scenario, doesn’t matter if its not IT, they just want to test your competencies.

Third was a bit intense round; Technical Questions with my manager. Since, I was at the site he actually took me to the Admins room and asked me questions right out of the system. I went through your AD course and Ticketing system videos, so that came handy. He asked me a lot of questions on Server 2012 R2, regarding installing, Services etc. VMware: How to use Vmotion and transfer a running VM on a different ESXi. Regarding DC’s their use. Apache servers, IIS and Exchange. Since I know a little bit of DB2 asked me about that too.

So, I would recommend people to actually know their resume by heart as they might try to confuse people by asking random stuff from their resume to check if you are prompt enough to answer it, if you stutter, they make out you don’t know it or just making it up

Hamza Z

Hi Danish,

My name is Hamza and I currently work as a Help desk Analyst. Your site is great even for people who are already working in the IT field as it’s always a good idea to review the ticketing system and active directory video before an interview.
I had my interview a few days ago with a company that has been voted top places to work in the Greater Washington area multiple times. The first interview was an phone interview where they mostly wanted to know what kind of work I do, what type of environment I work in and mostly get an idea of my personality and how I communicate.
For the in person interview, I was greeted by the HR manager and taken to a room where a team of 4 individuals interviewed me. It was basis introductions in the beginning and then mostly the focus was on how I have handled different situations in the past or how i would. The questions were along the lines of
  1. Tell us about a difficult situation you had and how you resolved it?
  2. Tell us about a problem that you couldn’t solve by yourself and how did you go about it?
  3. Tell us if you ever had a difficult user situation and how did you resolve it?
  4. If a user is really mad how to you handle that?
  5. Did you ever had or if you ever have a problem that you have no idea about how do you handle that?
  6. What preventative procedures you have in place for an urgent issue?
  7. How do you assign tickets, how do you decide which ticket should go to which team member?
  8. What would you say is the most satisfying, working by yourself, with the team or with end user?
  9. How do you keep up with the latest technologies?
  10. Where do you go to learn about latest technologies and issues in the IT field?
Overall the interview went pretty well as I was able to answer all the questions and received compliments “great answer” for few of them. However, unfortunately I did not get the job because they ended up hiring internally. I was a bit disappointed but then realized there were a lot of positives to take out from this interview. I am usually hesitant to go on many interviews but after this I feel like I can go in any room, in front of any number of people and justify my resume and skills without any issue.
So my advise for new students is to never give up and keep applying. Go on as many interviews as you can even if you think the company is not right for you. You will end up learning new stuff and gaining more confidence.

By Laiza Mazza (Member)

Hi Danish,

Im so proud to tell you that I landed an IT job in one of the largest IT company in the world and the biggest tech firm in Canada (as per Wikipedia). Since I started my membership in your site, I visit it everyday and learn from the lessons you have discussed. I actually don’t have any knowledge in Active Directory, etc to apply in an Entry Level position in IT. But because of your learning materials and motivation that I have watched in YouTube, I was able to ace my interview as a Service Desk Analyst and told them that I have a continuing education or online course that will back me up for the said position.

Thank you so much! I hope you continue to help individuals like me who has the eagerness to learn. I am planning to get a Membership Plus subscription for a more advanced training.

Laiza Mazza


I passed all 4 sets of Interview process, three of them are Panel interview.

  1. Tell me something about yourself, your Educational Background, Employment History and why did you leave the company.

  2. How much salary do you expect?

  3. What do you know about Active Directory, Microsoft Exchange Server, RSA Authentication, etc.?

  4. Compare Change Management to Case Management?

  5. Are you familiar how to use Citrix, Microsoft Exchange Server, Microsoft Outlook, how to use them for troubleshooting?

  6. This is a 24-hour business, meaning our schedule can be shifting, how will you cope up with shifting schedule?

  7. If you don’t have any technical experience working as an IT Support Specialist (Service Desk Analyst), what do you think your edge to other candidates who already have a strong background in IT?

  8. Given the scenario, how would you troubleshoot this…and what if you already provided the path to resolution and still none of them works, how will you resolve that?

  9. We are looking for individuals who can contribute to company’s success, what is your 5-year plan?

  10. What will make you leave the company?

  11. Do you have any pending applications?

  12. Why do you think we should hire you?

So many people are looking for resources, questions or advice.

This is a great place for you to share this course and also ask questions if you would like to know more IT Career related advice.

Remember by sharing information you can change someone life 🙂

Thank you and hope to see you in other courses.

IT Communities 






Please share your story with us, tell us about your self and how this course has helped you
Write a Blog

I recently took a test for a Service Desk Analyst position and just by viewing your videos on Active Directory, Ticketing, Troubleshooting and Office 365 I was able to pass the test. I am a current student at My Computer Career, I started in Sept. 2016 and everything I’ve learned so far plus your videos helped me pass the test. Thank you!

Keva Corbett

Full Article

We also share some success stories on our Instagram 

I have learnt so much from your videos in 1 month than I did in four years

Hi Dan, Thanks so much for breaking down the firewall so well that I have just decided to focus on security, I really really appreciate. I have a 4 year degree but. and by the way I just got a good job 2 days ago with a big hospital as a technical support analyst


I got the job Desktop Support Consultant

“I would say that this course made it easy to me when I went to interview. I asked all the questions required, so I got the job Desktop Support Consultant. Thank you dan, you are really the one”

Saad Zaki
California Creek University

This is a very big project and its bound for success

“hey Danni just want to thank you for the great effort you put out there to help us people searching for a solution to real problems knowledge is power and you give us the tools to empower ourselves love the quiznet site and the videos from the Professor thank you for doing the heavy lift for us i know this is a very big project and its bound for success I love how you utilize people power”

Donald Cox

You have made it so much easier for me to get into Help Desk

“Dan you and the entire team at jobskillshare are definitely a 5 if not 6. You have made it so much easier for me to get into Help Desk and Tech Support. I truly want to thank you for helping me feed my family and not holding all the valuable knowledge you posses. I will always recommend you guys for doing such a fantastic job and I truly hope you guys become the next major I.T School. Thanks again.”



Had a Interview Today

Had a Interview today for IT support analyst because of watching your videos I aced it.”


This website have changed my life for good

I am very happy i found this website online and this website have changed my life for good .I’m very grateful to you guys.

Odukale Oluwaseyi

This is extremely helpful

“I enjoyed this course. It’s good to get some training on help desk ticketing systems if you have never worked with them before. This is extremely helpful. Thanks Dan!!”

Thomas Johnson Jr
Owner/ President at TJ'sWholesale Electronics

This site has helped me get a job in an new career area and I am 51 years old

I started job skills share and did the work (the classes for desktop support) and I was offered one job that I could not take because my car was not working, but a month later I was offered a new job close to me and I took it. I have no degree in the tech field. I took a application support in college when I was younger but did not finish. This site has helped me get a job in an new career area and I am 51 years old. Thank you Danish and jobskillshare.org. I will stay a member because it work ( if you work it!).

Dalton Roberts JR

Thanks to Danish for all of the awesome knowledge and videos

“Thanks to Danish for all of the awesome knowledge and videos. Has been awesome learning.”

Licia Sorgi

They selected me in my first round interview

“first i would say lot of thank danish khan i learned all about desktop troubleshooting and other now currently i got good job in my interview they asked me first question what i can do for his company i said all about which i learned here about lan,wan,and i try copy all danish khan style,i explain all which i watched in jobskillshare.org and they selected me in my first round interview so guys please see his video and in real time you will faced this same problem in IT because now i am working on this field and when i get lot problem i take help with my dear danish khan, he replay me with solution”

Awais Bin Harris
Document Control Specialist at Wanasa logistics llc

Check our reviews on Facebook

Facebook Reviews

I finally landed a true IT help desk role and I absolutely love it

“Thank for the help desk videos . They are very valuable to anyone looking to get into IT. They were the missing pieces I needed to really jump start my career. I finally landed a true IT help desk role and I absolutely love it. I had never seen exchange or active directory until I saw your videos. I am very comfortable in those areas now thanks to you.”



Danish is a great tutor. The course Office 365 Administrator was excellent. I wish the team greater success.
There’s no doubt that I’ll be continuing with more courses @ jobskillshare.org


Your resume template was right on point

“My name is Bryan Reed, we spoke a couple of months ago when I joined jobskillshare.org on membership plus status. You actually sent me an interview video. I really want to volunteer and help anyway you need me to help. Just let me know what I can do. I also want you to know that your site has given me the confidence, that all of the education and schooling I received could not do, to go out and ferociously submit my resume on as many platforms as possible. I actually have an interview for IT Desktop Support coming up Wednesday, April 27, 2016, which I know that I am going to very well in. I owe that all to you guys. So, thank you very much.P.S. Your resume template was right on point and that is also one of the main reasons I am getting so many interviews. Once again, thank you guys so much”
Bryan Reed, MSIT

I’m a big believer that by sharing what we know

“I’m glad to meet you and converse with and learn from you daily.Been in business as a small computer repair service for years and you still continue to help me with your info.I’m a big believer that by sharing what we know we can all continue to build on and make better not only our jobs but the world for everyone.So in closing thanks Dan…continue to teach us and we will be here to learn..”

Richard Moore

I am a JobsSkillShare follower for life

“Danish, thanks so much for the career advice, and it was spot on. What you told me many institutions fail to let their students know about the little things that HR looks at when deciding on a potential candidate. I, sincerely, appreciate your advice and look forward to working with you in the future. Thanks.P.S.S. Thanks for the sample resume. I look forward to letting all my friends and co-workers know about your program and rating you on every social media platform that I have. I am a JobsSkillShare follower for life.”
Sincerely, Bryan Reed, MSIT

Very thorough, complete, and I’m loving it

“Hello, everybody
I’m currently unemployed and I’ve been struggling for some time now to acquire the background and knowledge necessary to apply for a job in IT. I’m an autodidact in the field (amateur really) and I tend to focus on some subjects in detriment of others, so the Help Desk Support Specialist course has been a tremendous help in identifying and correcting my shortcomings.
The course is very thorough, complete, and I’m loving it.
Thank you Danish for putting it all together!”

Adriana Rodrigues

I have gain more confidence with my technical skills on the job

“I can’t thank Danish enough for creating this wonderful forum. I have changed my career and found this course to be extremely helpful to my professional growth and development. The topics covered in the course are very comprehensive and more importantly, very hands on. As a result, I have gain more confidence with my technical skills on the job. I would highly recommend this help desk ticketing course for any newbie or seasoned professional. Thanks Dan!!!”

Brian A Alleyne ·
DeVry University

Jobskillshare is an excellent tool in getting the dream job your desire

“Danish & Professor Messer teach the public better than any university professor can! So take their training and master it seriously!

Jobskillshare is an excellent tool in getting the dream job your desire. The lessons are straight to the point and assist you in resolving tickets swiftly, which is very important with large companies such as Google”

Tyrese Robinson ·
Field Engineer lll/Mac Technician at McGraw Hill Financial

I really enjoyed the practical part of it, the hands on labs

“Thank you Dan for putting these materials online for free. They are really helpful. I really enjoyed the practical part of it, the hands on labs”


Abu Aminah Conteh
Kennesaw State University-Marietta Campus


Had to to say yes its a true online class. Danish give you the theoretical and the practical practices in real real scenarios. If you are serious about getting into IT you found the right place, not even colleges teach. Along with the one of the most respected teachers in Comp TIA Professor Messer. You get to learn and build real . Only respect for the jobskillshare team nothing but greatness from the experienced help desk/system/networking admin its covered .Danish my teacher for the Help Desk Entry to Specialist course is nothing but true, real live conversation about what we will and will do and practical solutions, building as you go. This is not a book written in class get ready and you will only learn and perfect how in do real life troubleshooting, if you don’t know he is there to guide you. I can only truly thank Danish and the rest of the JobSKillShare team.!!!

Willis Bosworth

Hello Danish, Thank you for creating this website

Hello Danish, Thank you for creating this website with really useful info for people like myself trying to get in to IT. I have been a hotel professional for last 8 years and looking to do a career change in to IT and all the information you provide, is easy to understand for a non computer science major and really motivating as well. I like your hands on experience videos. I am learning A+ right now on your website and enjoying it. Once again, thank you for everything you do! Kind Regards, Sudhanshu K Shastri

Sudhanshu K Shastri

I am in a Senior Networking position and still love and learn from your videos

Hi, I would like to thank you Dani for your tireless efforts to share your knowledge and skills and please accept my huge appreciation. I started looking at your courses 4 years ago and after spending few months, got my 1st IT job after graduation. I am in a Senior Networking position and still love and learn from your videos. Some of the Tools your have shared with us are amazing and as a Network Admin I use this tool in my production environment and they have made my life easy…Amazing contribution in Knowledge sharing…..Thanks Once again..Please keep it up.

Ghulam Abbas - Member

I got a job as an IT Technician and I’m so happy

I have to really tanks, Danish because he is doing a great job training people like me that don’t have any working experience in the IT field, here in the USA. I start getting some certifications but when I applied for a job I found that I have to start from entry level to gain some working background first. So I search for helpdesk skills on the YouTube and found Danish videos helpful. I registered at jobskillshare.org and got all related courses there. It took me about 4 months to finish all the courses and at the end, I was pretty sure I can land a job in the IT field to start my c. I have to say you guys don’t give up as Danish always mentions in his videos and try to get your A+ certification, that is also important.
The job interview was pretty simple, some of the questions are as bellow:
– Tell me about yourself
– Tell us what is the most difficult things that you have performed (describe what you feel is the toughest part of being a computer technician?)
– What is the best thing you like about your job?
– What challenge are you looking for in this position?
– Why do you want to work for us?

Russell kheirolahi

I joined IT pro membership and I’m very satisfied with his live training

 I just can say thanks Danish but what he is doing, has more value. I’m junior in IT and I know to just find a good and useful tool and training staff, you need to spend lots of time researching, because there is lots of them out there, but it is very kind that some one like him just will share years of experience with you in few hours. I joined IT pro membership and I’m very satisfied with his live training. It’s just not usual training, it’s custom based on your needs. I’m pretty confident instead of wasting time on boring online training course just use his great opportunity and learn what you need to use in real work form his years of experience. Thanks providing this platform and great job.

Russell Kheirolahi

I am getting a lot of offers and yet just aced my interview

I went through a 4 year college, but Danish has laid down bear, all the concepts and live scenarios are very well articulated. I am getting a lot of offers and yet just aced my interview  that had a panel of 3 people for the first interview, 3 for the second interview and 5 people for the conference call interview. That is how much confidence i developed out of the training by Danish. Allow me to thank you Dan, you turned my life around

Erick Nyamwange


“Hey Danish, I just wanted to say thanks for great work you do to help everybody, I did get a job offer thanks to you. Your site for sure helped me a lot and with out it, I wouldn’t have gotten this great job”

Terry Joseph · Saint Louis University

You simplified the held desk criteria

“Danish you are a genius. You simplified the held desk criteria, now am confident applying for a help desk job. Your course has tremendiously transformed me, much respect and am grateful thanks”

Rapadon Legaci

Great courses for anyone how’s looking for a Help Desk Training!

These courses are basically watch and learn. Stress free no pressure I think all courses are repeatable. No boring long technical terminologies.
I took the A+ test long time ago (passed software missed hardware by 2 points) and I did not attend schooling campus nor online so I really have no idea how Help Desk person really do their job in real world scenario. I have an idea but that’s all. Now I have a good understanding of how Help Desk job is.
Next step Office 365! Then I should be good to go to look for an IT Support job.

Thank you very much Danish/ Jobskillshare

Ronado N. Espejo

Great great place, one of the best places on the Internet


” Great great place, one of the best places on the Internet to learn real world skills, I have tried some of the tools myself in real life scenarios after watching the vids and it saved me a lot of headaches…….thanks a lot”
Ghulam Abbas · Uni. Sunderland

Tutorials and classes are very well done and explained.

“Danish is a great teacher and a mentor. I cannot thank him enough for teaching me from basics to advance in the IT field. I recommend him and his classes for anybody perusing a career in the IT field because his tutorials and classes are very well done and explained. He is also always available to assist you with any confusion or questions you might have.
Thanks a lot Danish”

Roxy Love ·
Sr. Business Process Analyst at U.S. Customs And Border Protection

Amazing Training

Amazing training and better than a lot of the courses you actually need to pay big amounts for. You get to be part of a community that simply wants to help one another.Can’t fully express the gratitude I have for the opportunities that this website has provided for me!

Daniel Bee

Got my foot in the door

Thanks to taking the Help Desk Entry level, Help Desk Ticketing, and Active Directory User Management courses, I was able to get a contract assignment as a Level 1 Help Desk Technician for a project that is being done locally. The project is only slated for 8 weeks but, I am gaining valuable experience at the Help Desk and I hope it will lead to a permanent spot at the company. The training I got here allowed me to shorten the learning curve that the company had to perform since I already had the basic knowledge of the ticketing system and the Active Directory. I am combining this training with the A+ training from Professor Messer in order to get that A+ certification that will open even more doors. This has proven to be a worthwhile experience for me.

Lawrence Bosley

I’m really stun with the quality

“I’m really stun with the quality of this course i a computer repair tech but i want to join the support tech Field and this course its helping me a lot i even found my first job position on Desktop support and the main goal its use a ticket system and escalate to the different Tiers Thank you a lot Danish”

Joseluis Gonzalez
Desktop Support Technician/ at Quest Diagnostics, Inc.

Virtual IT Support Specialist Training is perfect for any career changer

Virtual IT Support Specialist Training is perfect for any career changer, who wants to learn practical hands on experience to become a help desk support technician. After taken this course, I gained confidence in job interview and being prepare for a new job as a help desk support technician. Danish is great tutor and he is very thorough. This is one of the best investments I have made for career development

Hao Chi

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