The main purpose of the IT support program is to verify the necessary skills to work as an IT support professional. In an IT support job, you’ll be asked to install, repair, configure, secure, and manage computer hardware, operating systems, and software in-home or corporate environments. These are the most basic and foundational skills required of all IT professionals. Additionally, communication, listening, and analysis skills are essential for interacting with customers.
Following skills are covered in this program:
-Computer Operating Systems
-PC Hardware
-PC Software
-Basic Networking Devices and Printers
-Mobile Devices
-Help Ticketing Systems
-Active Directory
-Office 365 Support
-Soft Skills