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JobSkillShare Course

Modern IT Support Training: 220-1201 (Core 1)

Master essential IT support skills with the Modern IT Support Training: 220-1201 (Core 1) course.

68 lessons25 free lessons12 hr 00 min video
Modern IT Support Training: 220-1201 (Core 1)
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Course Introduction

The Modern IT Support Training: 220-1201 (Core 1) course is designed to equip you with the foundational skills needed for a successful career in IT support. This comprehensive program focuses on practical, real-world skills, offering insights into networking, troubleshooting, and mobile device management.

Why Choose This Course?

This course emphasizes skills development and real-world application, allowing you to confidently handle IT roles. From configuring IP addresses to understanding mobile connectivity, every lesson is tailored to provide you with the practical expertise needed in the IT industry.

What You’ll Learn

  • Identify key components of laptop hardware.
  • Understand the basics of network configurations and protocols.
  • Recognize the roles of IP addressing and subnetting.
  • Apply effective troubleshooting techniques in IT support.

Skills Covered

  • Troubleshooting
  • Networking
  • Hardware Management
  • Mobile Device Support

How This Course Helps You on the Job

  • Prepare for entry-level IT roles
  • Enhance technical troubleshooting capabilities
  • Gain insights into IT career pathways
Student Feedback

What Learners Say

★★★★★

Great course, will recommend

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Course Curriculum

Start with any free lesson

25 of 68 lessons free
Introduction1 lessons · 0 free
  1. Road Map InfoPremium lesson — member login required
Career Information6 lessons · 5 free
  1. Career InfoPremium lesson — member login required
  2. ITF: Starting IT Career as a StudentFree lesson — no registration required
    Start Lesson
  3. ITF: Transitioning to IT SupportFree lesson — no registration required
    Start Lesson
  4. JSS45: Essential skills you need in a help desk jobFree lesson — no registration required
    Start Lesson
  5. JSS45: Creating a full IT Infrastructure picture in your mindFree lesson — no registration required
    Start Lesson
  6. JSS45: IT Jobs in different environmentsFree lesson — no registration required
    Start Lesson
Learning Goals5 lessons · 5 free
  1. JSS45: How to mentally prepare yourself for technical learningFree lesson — no registration required
    Start Lesson
  2. How not to use JSS Real ExamplesFree lesson — no registration required
    Start Lesson
  3. Maximizing Learning Efficiency with Artificial IntelligenceFree lesson — no registration required
    Start Lesson
  4. Create a LinkedIn profile early on to make connectionsFree lesson — no registration required
    Start Lesson
  5. Success StoriesFree lesson — no registration required
    Start Lesson
What is Network2 lessons · 1 free
  1. ITF: What is a NetworkFree lesson — no registration required
    Start Lesson
  2. JSS Sandbox – Practice Environment (No Grading)Premium lesson — member login required
What Makes a Network5 lessons · 4 free
  1. Tips before starting this chapterPremium lesson — member login required
  2. ITF: What makes a network (Hardware)Free lesson — no registration required
    Start Lesson
  3. ITF: What makes a network (Software)Free lesson — no registration required
    Start Lesson
  4. ITF: OSI Layers (Lecture)Free lesson — no registration required
    Start Lesson
  5. ITF: IP Addresses (Public vs Private)Free lesson — no registration required
    Start Lesson
Mobile Devices5 lessons · 4 free
  1. Certification OverviewPremium lesson — member login required
  2. Laptop Hardware and ComponentsFree lesson — no registration required
    Start Lesson
  3. Mobile Device DisplaysFree lesson — no registration required
    Start Lesson
  4. Mobile Device Network ConnectionsFree lesson — no registration required
    Start Lesson
  5. Mobile Device Application SupportFree lesson — no registration required
    Start Lesson
Networking11 lessons · 5 free
  1. Ports and ProtocolsFree lesson — no registration required
    Start Lesson
  2. Wireless ProtocolsFree lesson — no registration required
    Start Lesson
  3. Networked Hosts and ServicesFree lesson — no registration required
    Start Lesson
  4. Domain Name System (DNS)Free lesson — no registration required
    Start Lesson
  5. Dynamic Host Configuration Protocol (DHCP)Free lesson — no registration required
    Start Lesson
  6. Networking HardwarePremium lesson — member login required
  7. IP Address FormatPremium lesson — member login required
  8. IP Address ConfigurationPremium lesson — member login required
  9. Internet Connection TypesPremium lesson — member login required
  10. Network TypesPremium lesson — member login required
  11. Network ToolsPremium lesson — member login required
Hardware4 lessons · 0 free
  1. Mobile Device Ports and AccessoriesPremium lesson — member login required
  2. Network CablesPremium lesson — member login required
  3. Peripheral and Video CablesPremium lesson — member login required
  4. Storage Device CablesPremium lesson — member login required
Hardware Simulation Labs27 lessons · 1 free
  1. Hardware Simulation LabsPremium lesson — member login required
  2. Replacing a Laptop SSDFree lesson — no registration required
    Start Lesson
  3. Replacing a Laptop BatteryPremium lesson — member login required
  4. Replacing a Laptop KeyboardPremium lesson — member login required
  5. Setting up a Bluetooth DevicePremium lesson — member login required
  6. Installing a Network TAPPremium lesson — member login required
  7. Connecting to Network-based DevicesPremium lesson — member login required
  8. Configuring a Wi-Fi Network ConnectionPremium lesson — member login required
  9. Using Crimpers and Cable TestersPremium lesson — member login required
  10. Using Punch Down ToolsPremium lesson — member login required
  11. Using Toner ProbesPremium lesson — member login required
  12. CMOS Battery ReplacementPremium lesson — member login required
  13. Verifying UEFI SettingsPremium lesson — member login required
  14. Cooling a Desktop SystemPremium lesson — member login required
  15. Changing Inkjet CartridgesPremium lesson — member login required
  16. Installing a Desktop RAM ModulePremium lesson — member login required
  17. Configuring RAIDPremium lesson — member login required
  18. Installing a Desktop Expansion CardPremium lesson — member login required
  19. Setting up 2FAPremium lesson — member login required
  20. Synchronizing Microsoft 365Premium lesson — member login required
  21. Troubleshooting Network ConnectivityPremium lesson — member login required
  22. Testing with a Loopback PlugPremium lesson — member login required
  23. Choosing Power Supply UnitsPremium lesson — member login required
  24. Configuring a Wi-Fi Network RouterPremium lesson — member login required
  25. Configuring Computer Accessories - WebcamPremium lesson — member login required
  26. Inspecting Desktop MotherboardsPremium lesson — member login required
  27. Replacing a Laptop RAM ModulePremium lesson — member login required
Certificate2 lessons · 0 free
  1. Apply for CertificatePremium lesson — member login required
  2. Apply Early: Your First IT Job StrategyPremium lesson — member login required

Frequently Asked Questions

Is prior experience required?

No, this course is designed for beginners and those transitioning to IT support.

What certification does this course prepare me for?

This course aligns with the CompTIA A+ certification objectives.

Are there practical labs included?

Yes, the course includes hands-on labs to build practical skills.