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Modern IT Support Training: 220-1202 (Core 2)

Gain comprehensive IT support skills with our Modern IT Support Training: 220-1202 (Core 2) course, designed for aspiring IT professionals seeking practical expertise in operating systems, network configurations, security protocols, and troubleshooting.

188 lessons3 free lessons20 hr 00 min video
Modern IT Support Training: 220-1202 (Core 2)
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Course Overview

This specialized course provides an in-depth exploration of modern IT support skills, aligning with the demands of the ever-evolving tech industry. From operating system installations to advanced security protocols, this course offers a comprehensive curriculum tailored to equip you with the necessary skills for real-world IT tasks.

Hands-On Learning with Premium Labs

Engage with practical, hands-on labs designed to simulate real IT environments. Our guided video exercises allow you to follow along at your own pace, encouraging independent problem-solving and skill application. If you encounter any issues, support is readily available to ensure a smooth learning journey.

Key Topics Covered

You will explore topics like operating system types, installations, Windows tool management, network configurations, security enhancements, and troubleshooting techniques. Each section is crafted to enhance your practical knowledge, preparing you for tasks such as configuring network settings, managing security policies, and executing system backups.

What You’ll Learn

  • Understand and manage various operating systems and their compatibilities.
  • Install and troubleshoot Windows 11 and Ubuntu Linux.
  • Utilize command-line tools and Windows management consoles.
  • Implement and manage security protocols and antivirus settings.
  • Configure and troubleshoot network settings and connectivity.
  • Optimize system performance and resolve common IT issues.

Skills Covered

  • Operating System Installation
  • Network Configuration
  • Security Protocol Implementation
  • Troubleshooting IT Systems
  • Data Backup and Recovery
  • System Performance Optimization

How This Course Helps You on the Job

  • Gain hands-on experience with premium labs and real-world IT simulations.
  • Learn critical IT support skills that enhance employability in tech roles.
  • Develop proficiency in managing and configuring operating systems.
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Course Curriculum

Start with any free lesson

3 of 188 lessons free
Course Overview1 lessons · 0 free
  1. Core 2 Course OverviewPremium lesson — member login required
Operating System Types, Filesystems, and Lifecycle Compatibility1 lessons · 0 free
  1. Introduction: Operating System Types, Filesystems, and Lifecycle CompatibilityPremium lesson — member login required
Operating System Installations and Upgrades14 lessons · 0 free
  1. Install Windows 11 from Install MediaPremium lesson — member login required
  2. Break the Windows 11 InstallationPremium lesson — member login required
  3. Restoring Windows 11Premium lesson — member login required
  4. Create an Extra Drive for Windows 11Premium lesson — member login required
  5. Manage New Hard DrivePremium lesson — member login required
  6. Run a PC Health CheckPremium lesson — member login required
  7. Configure Internet AccessPremium lesson — member login required
  8. Driver UpdatePremium lesson — member login required
  9. Create a New User ProfilePremium lesson — member login required
  10. Log In to the New AccountPremium lesson — member login required
  11. Back up a User ProfilePremium lesson — member login required
  12. Delete a User ProfilePremium lesson — member login required
  13. Restore a User Profile from a BackupPremium lesson — member login required
  14. Installing Ubuntu LinuxPremium lesson — member login required
Windows Edition Features and Comparison2 lessons · 0 free
  1. Introduction: Windows Edition Features and ComparisonPremium lesson — member login required
  2. Sample Task: Understanding Windows 11 EditionsPremium lesson — member login required
Windows Graphical and Command-line Management Tools11 lessons · 0 free
  1. Introduction: Windows Graphical and Command-line Management ToolsPremium lesson — member login required
  2. Using Task Manager for System MonitoringPremium lesson — member login required
  3. Managing System Resources with MMC Snap-insPremium lesson — member login required
  4. Analyzing System Information and ResourcesPremium lesson — member login required
  5. Managing and Optimizing Disk PerformancePremium lesson — member login required
  6. Using the Command Line for File and Folder NavigationPremium lesson — member login required
  7. Using the Command Line for Network ManagementPremium lesson — member login required
  8. Configuring System Settings with System Configuration UtilityPremium lesson — member login required
  9. Manage Windows RegistryPremium lesson — member login required
  10. Configure Group PolicyPremium lesson — member login required
  11. Administer Windows System ToolsPremium lesson — member login required
Windows Settings and Personalization13 lessons · 0 free
  1. Introduction: Windows Settings and PersonalizationPremium lesson — member login required
  2. Configure Display SettingsPremium lesson — member login required
  3. Personalize Windows 11Premium lesson — member login required
  4. Manage Power OptionsPremium lesson — member login required
  5. Customize Accessibility OptionsPremium lesson — member login required
  6. Configure Time and LanguagePremium lesson — member login required
  7. Configure Update and SecurityPremium lesson — member login required
  8. Manage ApplicationsPremium lesson — member login required
  9. Configure DevicesPremium lesson — member login required
  10. Network ConfigurationPremium lesson — member login required
  11. Configure Audio SettingsPremium lesson — member login required
  12. File ManagementPremium lesson — member login required
  13. Configure IndexingPremium lesson — member login required
Windows Security Controls9 lessons · 0 free
  1. Introduction: Windows Security ControlsPremium lesson — member login required
  2. Configure Windows Defender Antivirus SettingsPremium lesson — member login required
  3. Configure Windows Firewall with Advanced SecurityPremium lesson — member login required
  4. Manage Local User AccountsPremium lesson — member login required
  5. Configure User Account Control LevelsPremium lesson — member login required
  6. Configure Encrypting File SystemPremium lesson — member login required
  7. Manage NTFS PermissionsPremium lesson — member login required
  8. Configure Local Security PolicyPremium lesson — member login required
  9. Use Command Line Security ToolsPremium lesson — member login required
Windows Networking Configuration11 lessons · 0 free
  1. Introduction: Windows Networking ConfigurationPremium lesson — member login required
  2. Configure IP AddressingPremium lesson — member login required
  3. Configure DNS SettingsPremium lesson — member login required
  4. Configure Windows Firewall RulesPremium lesson — member login required
  5. Establish a VPN ConnectionPremium lesson — member login required
  6. Configure File and Printer SharingPremium lesson — member login required
  7. Map Network DrivesPremium lesson — member login required
  8. Test Network ConnectivityPremium lesson — member login required
  9. Configure Network DiscoveryPremium lesson — member login required
  10. Configure Proxy SettingsPremium lesson — member login required
  11. Configure Network LocationsPremium lesson — member login required
macOS and Linux Desktop Features and Utilities1 lessons · 0 free
  1. Introduction: macOS and Linux Desktop Features and UtilitiesPremium lesson — member login required
Application and Cloud Service Deployment1 lessons · 0 free
  1. Introduction: Application and Cloud Service DeploymentPremium lesson — member login required
Windows Local Security Controls11 lessons · 0 free
  1. Introduction: Windows Local Security ControlsPremium lesson — member login required
  2. Configure Windows Defender AntivirusPremium lesson — member login required
  3. Configure Windows Firewall SettingsPremium lesson — member login required
  4. Manage User AccountsPremium lesson — member login required
  5. Implement BitLocker-To-Go EncryptionPremium lesson — member login required
  6. Manage NTFS and Share PermissionsPremium lesson — member login required
  7. Configure Local Security PolicyPremium lesson — member login required
  8. Configure Windows Update SettingsPremium lesson — member login required
  9. Configure Login OptionsPremium lesson — member login required
  10. Implement Group Policy SettingsPremium lesson — member login required
  11. Manage File and Folder AttributesPremium lesson — member login required
Windows Local Security Configuration9 lessons · 0 free
  1. Introduction: Windows Local Security ConfigurationPremium lesson — member login required
  2. Configure Windows Defender Antivirus SettingsPremium lesson — member login required
  3. Configure Windows Firewall with Advanced SecurityPremium lesson — member login required
  4. Manage Local User AccountsPremium lesson — member login required
  5. Configure User Account Control LevelsPremium lesson — member login required
  6. Configure Encrypting File System (EFS)Premium lesson — member login required
  7. Manage NTFS PermissionsPremium lesson — member login required
  8. Configure Local Security PolicyPremium lesson — member login required
  9. Configure Windows Update SettingsPremium lesson — member login required
Wireless Security Protocols and Authentication1 lessons · 0 free
  1. Introduction: Wireless Security Protocols and AuthenticationPremium lesson — member login required
Malware Defense5 lessons · 0 free
  1. Introduction: Malware DefensePremium lesson — member login required
  2. Quarantine a Potentially Infected FilePremium lesson — member login required
  3. Block Malicious WebsitesPremium lesson — member login required
  4. Simulate a Malware Removal ProcedurePremium lesson — member login required
  5. Create a System BackupPremium lesson — member login required
Social Engineering Attacks8 lessons · 0 free
  1. Introduction: Social Engineering AttacksPremium lesson — member login required
  2. Configure Strong Password PoliciesPremium lesson — member login required
  3. Implement User Account Control (UAC)Premium lesson — member login required
  4. Review and Modify Firewall SettingsPremium lesson — member login required
  5. Update Software and Operating SystemPremium lesson — member login required
  6. Secure Browser SettingsPremium lesson — member login required
  7. Configure File Attachment SecurityPremium lesson — member login required
  8. Configure Account Lockout PoliciesPremium lesson — member login required
SOHO Malware Removal7 lessons · 0 free
  1. Introduction: SOHO Malware RemovalPremium lesson — member login required
  2. Identifying MalwarePremium lesson — member login required
  3. Device QuarantinePremium lesson — member login required
  4. Disabling System ProtectionPremium lesson — member login required
  5. Update Windows Defender Virus DefinitionsPremium lesson — member login required
  6. Enable System ProtectionPremium lesson — member login required
  7. User Education and Policy UpdatesPremium lesson — member login required
System Hardening11 lessons · 0 free
  1. Introduction: System HardeningPremium lesson — member login required
  2. Configure Strong PasswordsPremium lesson — member login required
  3. Enable Account Lockout PoliciesPremium lesson — member login required
  4. Configure Firewall SettingsPremium lesson — member login required
  5. Update Operating SystemPremium lesson — member login required
  6. Update ApplicationsPremium lesson — member login required
  7. Disable Unnecessary ServicesPremium lesson — member login required
  8. Manage User Account PermissionsPremium lesson — member login required
  9. Configure Screen Lock SettingsPremium lesson — member login required
  10. Implement Data EncryptionPremium lesson — member login required
  11. Configure Automatic UpdatesPremium lesson — member login required
Data Destruction and Disposal Methods9 lessons · 0 free
  1. Introduction: Data Destruction and Disposal MethodsPremium lesson — member login required
  2. Securely Delete Files (Windows)Premium lesson — member login required
  3. Securely Delete Files (Linux)Premium lesson — member login required
  4. Overwrite Data on a Hard Drive (Windows)Premium lesson — member login required
  5. Overwrite Data on a Hard Drive (Linux)Premium lesson — member login required
  6. Physically Destroy a Storage DevicePremium lesson — member login required
  7. Verify Data Sanitization (Windows)Premium lesson — member login required
  8. Verify Data Sanitization (Linux)Premium lesson — member login required
  9. Follow Data Disposal Best PracticesPremium lesson — member login required
SOHO Networking11 lessons · 0 free
  1. Introduction: SOHO NetworkingPremium lesson — member login required
  2. Change Default Router PasswordPremium lesson — member login required
  3. Enable the Router FirewallPremium lesson — member login required
  4. Clear Browsing DataPremium lesson — member login required
  5. Configure DHCP SettingsPremium lesson — member login required
  6. Configure Static IP AddressesPremium lesson — member login required
  7. Enable MAC Address FilteringPremium lesson — member login required
  8. Configure DMZ SettingsPremium lesson — member login required
  9. Update Router FirmwarePremium lesson — member login required
  10. Configure Content FilteringPremium lesson — member login required
  11. Inspect Router LogsPremium lesson — member login required
Browser Security Hardening11 lessons · 0 free
  1. Introduction: Browser Security HardeningPremium lesson — member login required
  2. Manage Browser ExtensionsPremium lesson — member login required
  3. Configure Pop-up BlockerPremium lesson — member login required
  4. Clear Browsing DataPremium lesson — member login required
  5. Clear Browser CachePremium lesson — member login required
  6. Configure Private Browsing ModePremium lesson — member login required
  7. Manage Browser PermissionsPremium lesson — member login required
  8. Configure Secure DNS SettingsPremium lesson — member login required
  9. Manage Password SettingsPremium lesson — member login required
  10. Configure Tracking ProtectionPremium lesson — member login required
  11. Update the Web BrowserPremium lesson — member login required
Windows OS Troubleshooting11 lessons · 0 free
  1. Introduction: Windows OS TroubleshootingPremium lesson — member login required
  2. Troubleshoot Blue Screen of Death ErrorsPremium lesson — member login required
  3. Diagnose and Resolve Slow Performance IssuesPremium lesson — member login required
  4. Troubleshoot Windows Boot ProblemsPremium lesson — member login required
  5. Diagnose and Fix Application CrashesPremium lesson — member login required
  6. Resolve Services Not StartingPremium lesson — member login required
  7. Troubleshoot Low Memory WarningsPremium lesson — member login required
  8. Diagnose and Fix System InstabilityPremium lesson — member login required
  9. Troubleshoot "No OS Found" ErrorsPremium lesson — member login required
  10. Resolve Slow Profile Load IssuesPremium lesson — member login required
  11. Correct Time Drift ProblemsPremium lesson — member login required
Personal Computer Security Troubleshooting11 lessons · 0 free
  1. Introduction Personal Computer Security TroubleshootingPremium lesson — member login required
  2. Troubleshoot Inability to Access NetworkPremium lesson — member login required
  3. Investigate Desktop AlertsPremium lesson — member login required
  4. Analyze False Antivirus AlertsPremium lesson — member login required
  5. Identify Altered System FilesPremium lesson — member login required
  6. Recover Missing or Renamed FilesPremium lesson — member login required
  7. Troubleshoot Unwanted NotificationsPremium lesson — member login required
  8. Diagnose OS Update FailuresPremium lesson — member login required
  9. Resolve Browser Redirection IssuesPremium lesson — member login required
  10. Diagnose Degraded Browser PerformancePremium lesson — member login required
  11. Remove Random/Frequent Pop-UpsPremium lesson — member login required
Backup and Recovery Strategies8 lessons · 0 free
  1. Introduction Backup and Recovery StrategiesPremium lesson — member login required
  2. Perform a Full System BackupPremium lesson — member login required
  3. Perform an Incremental BackupPremium lesson — member login required
  4. Perform a Differential BackupPremium lesson — member login required
  5. Schedule Automated BackupsPremium lesson — member login required
  6. Restore Files from a BackupPremium lesson — member login required
  7. Test Backup IntegrityPremium lesson — member login required
  8. Document a Backup PlanPremium lesson — member login required
Scripting and AI10 lessons · 3 free
  1. Introduction: Scripting and AIPremium lesson — member login required
  2. Identify Common Script File TypesPremium lesson — member login required
  3. Execute a Basic Batch ScriptPremium lesson — member login required
  4. Execute a Basic PowerShell ScriptPremium lesson — member login required
  5. Automate a Task with ScriptingPremium lesson — member login required
  6. Gather System Information with ScriptingPremium lesson — member login required
  7. Use AI to Explain a ScriptPremium lesson — member login required
  8. Use AI to Modify a ScriptFree lesson — no registration required
    Start Lesson
  9. Use AI for System Settings HelpFree lesson — no registration required
    Start Lesson
  10. Use AI for Troubleshooting StepsFree lesson — no registration required
    Start Lesson
Certificate Request1 lessons · 0 free
  1. Certificate RequestPremium lesson — member login required

Frequently Asked Questions

What will I learn in this course?

You will learn to manage operating systems, configure network settings, implement security protocols, and troubleshoot IT issues.

Are there any prerequisites?

A basic understanding of computer systems and networks is recommended.

How is the course structured?

The course includes hands-on labs and video tutorials to guide you through each topic.