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Course Access

Unlimited Duration

Last Updated

August 15, 2022

Total Video Time

6 Hours

Certification

Course Description

In a help desk job, you get to connect with customers or staff members, understand their experience with your company or within the company and get to know the product or mission inside and out. It takes a certain mix of skills, values, and personal characteristics to really go far in a help desk or support career. FAQ: Q: How can I get the certificate for this course? A: Plus and Premium members have 1-year access from the date of purchase. All members must submit a project to get the jobskillshare.org certificate. 6 Hours

Course Curriculum

    • JSS53: Chapter Introduction 00:02:10
    • JSS53: Troubleshooting and Problem Identification 00:00:05
    • JSS53: IT Professional Soft Skills Troubleshooting Steps 00:02:00
    • JSS53: Problem Analysis and Potential Causes Part1 00:02:00
    • JSS53: Problem Analysis and Potential Causes Part 2 00:01:00
    • JSS53: Documentation Resources 00:01:26
    • JSS53: Communication and Professionalism Part 1 00:01:26
    • JSS53: Communication and Professionalism Part 2 00:02:00
    • Demo – IT Professional Soft Skills Part 1 00:08:00
    • Demo – IT Professional Soft Skills Part 2 00:08:00
    • JSS53: Introduction 00:01:20
    • JSS53: 12 essential skills you need in a IT support job 00:15:00
    • JSS53: Customer Service Skills Course 01:00:00
    • JSS53: Communication Essentials Course 02:00:00
    • JSS53: Professionalism in the Office Course 02:00:00
    • JSS53: Time Management Skills Course 01:00:00
    • JSS53: Critical Thinking Skills 00:00:00
    • JSS53: Effective Listening Skills 00:00:00
    • JSS53: Submit Project 00:00:00

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