IT Support: People Skills for IT Professionals

It's really such a wonderful course

This course is very helpful, they taught me how to handle customers and users. How to be patient

Positive ways for finding solutions for office teams, offering insights into emotional instabilities of employees facing issues like system is slow, password needs to be reset, wifi is not working properly, server is down, pc is infected with virus or malware, VPN issues etc. Being patient and prioritizing…

I am truly grateful to experience this very simple soft skill course as it assures me I will grow as not just an IT Professional but as a better communicator too.

I have learnt best skills

It was great highly professional where first you learn the steps and then build patience and then improve better active listening skills

Effective troubleshooting begins by gaining a users trust with a positive attitude. Understanding a user's frustration is key to good communication. Often times a user is frustrated that their device is not working and IT Support has to overlook this frustration and respond accurately and compassionately. The better…

I have got significant information from this tutorial

This was very insightful and contained some nuggets of information.

I get to learn how to communicate with people in IT roles in this course, and I can improve my skills further. I love the explanation of each point, and it really helps me understand better.

Amazing but little bit shorter course

I am just refreshing before a job interview and yes, this is a good worthwhile course with some nuggets I had forgotten over time

The idea and content is good, but somehow the quality is not well delivered. Sometimes the videos just cut off, or wrong videos put in different segments. I think perfecting this would be amazing.

Great training and detailed insights.

It was great

Some of the AI scenarios made me nervous, but I loved the feedback it gives afterwards

amazing experience

this is good course

This course was designed well.

Helpful and insightful

finish course

Good course. The AI training is realistic.

IT Support

I like the resources about critical thinking and effective listening

simple , people think they know all stuff but taking that lesson give more clarity

Improved my soft skills for future IT support roles

I was really looking for a refresher course and I finally found this ultimate simple, bold and true way to remember it all. Thank you.

I really gratefull for the important content about comunication, listening, critical thinking and manage the emotions in different situation.

The course is very good for someone who was no knowledge or any experience in IT. It teaches you the fundamental and it is a good starting point to a career IT. I would recommend it to anyone who may have interest in beginning a career in IT.

Detailed, Informative, and Insightful course showing the in's and out's of IT Support and the communication skills needed to be the best you can be.

Satisfied

Very Helpful?

Simple materials with friendly words

nice course

Every thing good

I absolutely love the courses and knowledge.

Excellent

Tremendous content

that really handy information I deeply appreciated.

great course

So glad I have a Premium membership with JSS. I've learned much more than previous courses that mainly focused on theory and not much else.

Thank you for the information and the opportunity to join Refonte Learning. I appreciate your approach to providing hands-on experience through your training and internship program, which aligns well with my goal of gaining practical insights in this field. I am ready to join and look forward to…

I found the ‘Soft Skills for IT’ course to be excellent. I really appreciated the content and how it was presented.

I love the critical thinking skills powerpoint!

Very good for Beginners

the course was amazinfg

very helpful

IT was great!

quite insightful about the soft skills required for a help desk position

This course provided me with lots of help insights.

Learnt Alot

I have a better understanding of critical thinking skills.

It was very easy

Thank you!

Interesting for communicate

Quite interesting, refreshing and development of one's knowledge and soft skills.

Helped me to focus on areas that I otherwise would not have considered.