In a help desk job, you get to connect with customers or staff members, understand their experience with your company or within the company, and get to know the product or mission inside and out. It takes a certain mix of skills, values, and personal characteristics to really go far in a help desk or support career.

Course Reviews


3 ratings
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  1. IT Support: People Skills for IT Professionals


    Quite interesting, refreshing and development of one’s knowledge and soft skills.

  2. Soft skills


    Helped me to focus on areas that I otherwise would not have considered.

  3. Good Information


    Very good information however, I in particular do prefer PowerPoint slides only (visuals only). Combining audio would have helped.