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IT Support | Fundamentals | CompTIA A+ 220-1002

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Unlimited Duration

Last Updated

November 26, 2022

Certification

Preview Certificate

Course Description

IT Fundamentals v1.0 course

focuses on the essential IT skills and knowledge needed to perform tasks commonly performed by IT Professionals, namely: Setting up a workstation, including conducting software installations; establishing network connectivity; identifying compatibility issues and identifying and preventing security risks; managing the safety and preventative maintenance of computers. IT Fundamentals v1.0 is an entry-level certificate aimed at those seeking to enter into the IT industry. No prior hands-on experience is required to use or complete this course.

FAQ

Will I get a certificate of completion with a Lite or Plus level? No, the certificate of completion is only available to premium members with active lab practice lab accounts.

Course Curriculum

    • JSS70: IT LAB Talk | MODULE 1: OPERATING SYSTEM TYPES AND FEATURES FREE 00:09:00
    • JSS70: OS Systems Types and Features Introduction 00:23:00
    • JSS70: Exercise 1: Task 1 – Know the Interface Differences 00:07:00
    • JSS70: Exercise 1: Task 2 – Use Search 00:03:00
    • JSS70: Exercise 2: Task 1 – Remove a System from Domain 00:03:00
    • JSS70: Exercise 2: Task 2 – Use Media Center 00:03:00
    • JSS70: Exercise 2: Task 3 – Configure BranchCache 00:05:00
    • JSS70: Exercise 2: Task 4 – Configure the Encrypting File System (EFS) 00:02:00
    • JSS70: Exercise 3: Task 1 – Change Interface Settings in PLABWIN10 00:03:00
    • JSS70: Exercise 4: Task 1 – Verify a 64-bit Operating System 00:01:00
    • IT LAB Talk : MODULE 3: Disk Partitioning Methods and File Systems FREE 00:02:00
    • JSS70: Introductory Lecture: Disk Partitioning Methods and File Systems 00:21:00
    • JSS70: Exercise 1: Task 1 – Create a Dynamic Partition 00:02:00
    • JSS70: Exercise 1: Task 2 – Create a Primary Partition 00:01:00
    • JSS70: Exercise 1: Task 3 – Create an Extended and Logical Partition 00:03:00
    • JSS70: Exercise 1: Task 4 – Convert to MBR or GPT Disk 00:01:00
    • JSS70: Exercise 2: Task 1 – Create FAT32 and NTFS File Systems 00:03:00
    • JSS70: Exercise 2: Task 2- Configure the Network File System (NFS) 00:06:00
    • JSS70: Exercise 2: Task 3 – View the Swap Partition on CentOS 00:01:00
    • JSS70: Exercise 2: Task 4 – View the Swap File in Windows 10 00:04:00
    • JSS70: Summary: Disk Partitioning Methods and File Systems 00:02:00
    • UPDATES 9/26/2022: IMPORTANT VIDEO 00:10:00
    • JSS70: Introductory Lecture: Installing System Configuration Settings 00:12:00
    • JSS70: Exercise 1: Task 1 – Update a Device Driver 00:01:00
    • JSS70: Exercise 2: Task 1 – Configure Time/Date/Region/Language Settings 00:03:00
    • JSS70: Exercise 3: Task 1 – Perform Windows Refresh 00:03:00
    • JSS70: Introductory Lecture; Using Microsoft Command Line Tools 00:17:00
    • JSS70: Exercise 4: Task 1 – Prepare a Boot Drive 00:01:00
    • JSS70: Exercise 5: Task 1 – Knowing about Prerequisites/Hardware Compatibility 00:02:00
    • JSS70: Exercise 6: Task 1 – Knowing about Application Compatibility 00:02:00
    • JSS70: Summary: Installing System Configuration Settings 00:02:00
    • JSS45: IT LAB Talk Video for this module FREE 00:03:00
    • JSS70: Exercise 1: Task 1 – Navigation Commands 00:06:00
    • JSS70: Exercise 1: Task 2 – The ipconfig Command 00:09:00
    • JSS70: Exercise 1: Task 3 – The ping Command 00:05:00
    • JSS70: Exercise 1: Task 4 – The tracert Command 00:05:00
    • JSS70: Exercise 1: Task 5 – The netstat Command 00:07:00
    • JSS70: Exercise 1: Task 6 – The nslookup Command 00:10:00
    • JSS70: Exercise 1: Task 7 – The shutdown Command 00:02:00
    • JSS70: Exercise 1: Task 8 – The dism Command 00:03:00
    • JSS70: Exercise 1: Task 9 – The sfc Command 00:04:00
    • JSS70: Exercise 1: Task 10 – The chkdsk Command 00:03:00
    • JSS70: Exercise 1: Task 11 – The diskpart Command 00:04:00
    • JSS70: Exercise 1: Task 12 – The taskkill Command 00:03:00
    • JSS70: Exercise 1: Task 13 – The gpupdate Command 00:04:00
    • JSS70: Exercise 1: Task 14 – The gpresult Command 00:04:00
    • JSS70: Exercise 1: Task 15 – The format Command 00:02:00
    • JSS70: Exercise 1: Task 16 – The copy Command 00:02:00
    • JSS70: Exercise 1: Task 17 – The xcopy Command 00:03:00
    • JSS70: Exercise 1: Task 18 – The robocopy Command 00:02:00
    • JSS70: Exercise 1: Task 19 – The net use Command 00:03:00
    • JSS70: Exercise 1: Task 20 – Use the net user Command 00:04:00
    • JSS70: Exercise 1: Task 21 – Commands available with standard privileges vs. administrative privileges 00:02:00
    • JSS70: Introductory Lecture : Using Microsoft Operating System Tools and Features 00:18:00
    • JSS70: Exercise 1: Task 1 – Access Computer Management Tools 00:10:00
    • JSS70: Exercise 1: Task 2 – Configure Local Security Policy 00:04:00
    • JSS70: Exercise 1: Task 3 – Create a Task on the Task Scheduler 00:03:00
    • JSS70: Exercise 1: Task 4 – Explore Print Management Properties 00:03:00
    • JSS70: Exercise 1: Task 5 – Configure Windows Memory Diagnostics 00:01:00
    • JSS70: Exercise 1: Task 6 – Explore Component Services 00:02:00
    • JSS70: Exercise 1: Task 7 – Add a Data Source to a Listed Driver 00:01:00
    • JSS70: Exercise 1: Task 8 – Access the Event Viewer Logs 00:02:00
    • JSS70: Exercise 2: Task 1 – Specify the Startup Type for Computer 00:02:00
    • JSS70: Exercise 2: Task 2 – Set the Timeout Period on the Boot Tab 00:01:00
    • JSS70: Exercise 2: Task 3 – Disable a Service on the Services Tab 00:03:00
    • JSS70: Exercise 2: Task 4 – Enable Microsoft OneDrive as a Startup Service 00:01:00
    • JSS70: Exercise 2: Task 5 – Launch a Tool from the Tools Tab 00:01:00
    • JSS70: Exercise 3: Task 1 -End a Task on the Processes Tab 00:02:00
    • JSS70: Exercise 3: Task 2 – Explore the Performance Tab 00:02:00
    • JSS70: Exercise 3: Task 3 – Disconnect a User on the Users Tab 00:00:47
    • JSS70: Exercise 4: Task 1 – Initialize a Disk 00:02:00
    • JSS70: Exercise 4: Task 2 – Partition a Dynamic Disk 00:01:00
    • JSS70: Exercise 4: Task 3 – Explore Disk Management Operations 00:02:00
    • JSS70: Exercise 4: Task 4 – Re-initialize a Disk 00:00:58
    • JSS70: Exercise 4: Task 5 – Manage Storage Spaces 00:03:00
    • JSS70: Summary: Using Microsoft Operating System Tools and Features 00:01:00
    • JSS70: Introductory Lecture: Using Microsoft Windows Control Panel’s User Related Utilities 00:10:00
    • JSS70: Exercise 1: Task 1 – Managing Connections 00:02:00
    • JSS70: Exercise 1: Task 2 – The Security Tab 00:05:00
    • JSS70: Exercise 1: Task 3 – General Tab 00:04:00
    • JSS70: Exercise 1: Task 4 – Use the Privacy Tab 00:02:00
    • JSS70: Exercise 1: Task 5 – Use the Programs Tab 00:02:00
    • JSS70: Exercise 1: Task 6 – Use the Advanced tab 00:02:00
    • JSS70: Exercise 2: Task 1 – Configure a Local User Account 00:03:00
    • JSS70: Exercise 2: Task 2 – Configure User Account Control Settings 00:01:00
    • JSS70: Introductory Lecture: Application Software Installation and Configuration Methods 00:13:00
    • JSS70: Exercise 1: Task 1 – Verify the Drive Space and RAM Requirements 00:05:00
    • JSS70: Exercise 2: Task 1 – Check Application Compatibility 00:05:00
    • JSS70: Exercise 3: Task 1 – Perform a Network-based Installation 00:02:00
    • JSS70: Exercise 4: Task 1 – Disable Auto Login 00:01:00
    • JSS70: Exercise 4: Task 2 – Work with Elevated Privileges 00:03:00
    • JSS70: Summary: Application Software Installation and Configuration Methods 00:02:00
    • JSS70: Introductory Lecture: Features and Tools of Mac OS and Linux Desktop Operating System 00:16:00
    • JSS70: Exercise 1: Task 1 – The ls command 00:04:00
    • JSS70: Exercise 1: Task 2 – The grep command 00:01:00
    • JSS70: Exercise 1: Task 3 – The cd command 00:02:00
    • JSS70: Exercise 1: Task 4 – The mv command 00:03:00
    • JSS70: Introductory Lecture: Logical Security Concepts 00:13:00
    • JSS70: Exercise 1: Task 1 – Create a Shared Folder 00:02:00
    • JSS70: Exercise 1: Task 2 – Create a GPO to Redirect the Documents Folder 00:03:00
    • JSS70: Exercise 1: Task 3 – Test Folder Redirection 00:03:00
    • JSS70: Exercise 2: Task 1 – Assign a Home Folder to a Domain User 00:03:00
    • JSS70: Exercise 2: Task 2 – Assign a Home Folder to a Local User 00:01:00
    • JSS70: Exercise 2: Task 3 – Test the Home Folder 00:01:00
    • JSS70: Summary: Logical Security Concepts 00:02:00
    • JSS70: Introductory Lecture: Using Microsoft Windows Control Panel Utilities 00:10:00
    • JSS70: Exercise 1: Task 1 – Working with the General tab 00:02:00
    • JSS70: Exercise 1: Task 2 – Working with the View Tab 00:03:00
    • JSS70: Exercise 1: Task 3 – Working with the Search Tab 00:01:00
    • JSS70: Exercise 1: Task 4 – Verify the Settings Configured in Folder Options 00:01:00
    • JSS70: Exercise 2: Task 1 – Verify that network connection is enabled 00:02:00
    • JSS70: Exercise 2: Task 2 – Create a Simple Windows Firewall Rule 00:01:00
    • JSS70: Exercise 2: Task 3 – Test the Effectiveness of the Firewall Rule 00:01:00
    • JSS70: Exercise 2: Task 4 – Reconfigure the Firewall Rule Created 00:01:00
    • JSS70: Exercise 3: Task 1 – Manage Applications Using Programs and Features 00:01:00
    • JSS70: Exercise 4: Task 1- Customize an Existing Power Plan 00:02:00
    • JSS70: Exercise 4: Task 2 – Create a Power Plan 00:01:00
    • JSS70: Exercise 5: Task 1 – Remove Windows 7 from Domain 00:01:00
    • JSS70: Exercise 5: Task 2 – Using HomeGroup 00:04:00
    • JSS70: Exercise 6: Task 1 – Working with Troubleshooting Options 00:01:00
    • JSS70: Exercise 7: Task 1 – Use Network and Sharing Center 00:02:00
    • JSS70: Exercise 8: Task 1 – Use Device Manager 00:04:00
    • JSS70: Summary: Using Microsoft Windows Control Panel Utilities 00:01:00
    • JSS70: Introductory Lecture: Microsoft Windows System Utilities 00:15:00
    • JSS70: Exercise 1: Task 1 – Explore Registry Editor 00:07:00
    • JSS70: Exercise 1: Task 2 – Use the Services Console 00:07:00
    • JSS70: Exercise 1: Task 3 – Use the Microsoft Terminal Services Client (MSTSC) 00:05:00
    • JSS70: Exercise 1: Task 4 – Use Notepad 00:05:00
    • JSS70: Exercise 1: Task 5 – Use File Explorer 00:06:00
    • JSS70: Exercise 1: Task 6 – Use MSinfo32 00:02:00
    • JSS70: Exercise 1: Task 7 – Use the Microsoft Management Console (MMC) 00:02:00
    • JSS70: Exercise 1: Task 8 – Use Dxdiag 00:03:00
    • JSS70: Exercise 1: Task 9 – Use the Defragment and Optimize Drives Utility 00:02:00
    • JSS70: Exercise 1: Task 10 – Use Windows Update 00:05:00
    • JSS70: Summary: Microsoft Windows System Utilities 00:01:00
    • JSS70: Introductory Lecture: Implementing Security Best Practices to Secure a Workstation 00:14:00
    • JSS70: Exercise 1: Task 1 – Create a User Account 00:02:00
    • JSS70: Exercise 1: Task 2 – Configure User Account Properties 00:04:00
    • JSS70: Exercise 1: Task 3 – Configure a Password Policy 00:04:00
    • JSS70: Exercise 1: Task 4 – Configure a Password Protected Screensaver 00:03:00
    • JSS70: Exercise 1: Task 5 – Manage Guest and Admin Accounts via Group Policy 00:02:00
    • JSS70: Summary: Implementing Security Best Practices to Secure a Workstation 00:01:00
    • JSS70: Introductory Lecture: Using Data Destruction and Disposal Methods 00:06:00
    • JSS70: Exercise 1: Task 2 – Perform Data Wipe 00:02:00
    • JSS70: Summary: Using Data Destruction and Disposal Methods 00:01:00
    • JSS70: Introductory Lecture: Troubleshooting Microsoft Windows Issues 00:17:00
    • JSS70: Introductory Lecture: Troubleshooting PC Security Issues 00:12:00
    • JSS70: Introductory Lecture: Malware Removal Best Practices 00:06:00
    • JSS70: Exercise 1: Task 1 – Use Windows Defender 00:03:00
    • JSS70: Exercise 1: Task 2 – Use an Online Anti-Malware Scanner 00:03:00
    • JSS70: Exercise 1: Task 3 – Explore Internet Explorer Browser Security Features 00:03:00
    • JSS70: Exercise 2: Task 1 – Install Anti-Spyware 00:05:00
    • JSS70: Exercise 2: Task 2 – Run SUPERAntiSpyware 00:01:00
    • JSS70: Summary: Malware Removal Best Practices 00:01:00
    • UPDATES 9/26/2022: IMPORTANT VIDEO 00:10:00
    • JSS70: Introductory Lecture: Implementing Basic Change Management Best Practices 00:14:00
    • JSS70: Introductory Lecture: Implement Basic Disaster Prevention and Recovery Methods 00:15:00
    • JSS70: Exercise 1: Task 1 – Perform Image-Level Backup 00:03:00
    • JSS70: Exercise 2: Task 1 – Use Cloud Storage for Backup 00:05:00
    • JSS70: Exercise 3: Task 1- Perform an Online Account Recovery 00:03:00
    • JSS70: Summary: Implement Basic Disaster Prevention and Recovery Methods 00:01:00
    • JSS70: Introductory Lecture: Basics of Scripting 00:09:00
    • JSS70: Exercise 1: Task 1 – Read Environment Variables 00:07:00
    • JSS70: Exercise 1: Task 2 – Set Environment Variables 00:05:00
    • JSS70: Exercise 2: Task 1 – Script with Decision-making Statements 00:07:00
    • JSS70: Exercise 2: Task 2 – Use Loop Statements in a Script 00:08:00
    • JSS70: Exercise 3: Task 1 – Execute a Windows Batch File 00:02:00
    • JSS70: Exercise 3: Task 2 – Create a PowerShell Script 00:02:00
    • JSS70: Summary: Basics of Scripting 00:01:00
    • JSS70: Introductory Lecture: Working with Remote Access Technologies 00:09:00
    • JSS70: Exercise 1: Task 1 – Create a Remote Desktop Connection 00:04:00
    • JSS70: Exercise 1: Task 2 – Secure a Remote Desktop Connection 00:03:00
    • JSS70: Exercise 2: Task 1 – Disable Public Network in PLABWIN10 00:01:00
    • JSS70: Exercise 2: Task 2 – Use Windows PowerShell to Manage Remote Computers 00:06:00
    • JSS70: Exercise 3: Task 1 – Perform Basic Configuration for the OpenSSH Server 00:02:00
    • JSS70: Exercise 3: Task 2 – Install PuTTY 00:01:00
    • JSS70: Exercise 3: Task 3 – Connect With the OpenSSH Server 00:01:00
    • JSS70: Introductory Lecture: Documentation and Licences Best Practices 00:14:00
    • JSS70: Introductory Lecture: Using Proper Communication Techniques and Professionalism 00:09:00
    • JSS70: Introductory Lecture: Using System Restore 00:05:00
    • JSS70: Exercise 1: Task 1 – Enable System Protection 00:02:00
    • JSS70: Exercise 1: Task 2 – Create a Restore Point 00:01:00
    • JSS70: Exercise 1: Task 3 – Perform a System Restore 00:01:00
    • JSS70: Summary: Using System Restore 00:01:00
    • JSS70: Introductory Lecture: Working with BitLocker 00:06:00
    • JSS70: Exercise 1: Task 1- Enable BitLocker without TPM Support 00:06:00
    • JSS70: Summary: Working with BitLocker 00:01:00
    • JSS70: Introductory Lecture: Wi-fi Security Protocols and Authentication Methods 00:09:00
    • JSS70: Exercise 1: Task 1 – Configure Single-factor Authentication 00:03:00
    • JSS70: Exercise 1: Task 3 – Configure RADIUS-based Authentication 00:02:00
    • JSS70: Exercise 2: Task 1 – Change the Default Password 00:01:00
    • JSS70: Exercise 3: Task 1 – Configure Static IP Address on the Wireless Router 00:01:00
    • JSS70: Exercise 4: Task 1 – Configure Web Utility Access 00:01:00
    • JSS70: Exercise 5: Task 1 – Perform MAC Address Filtering 00:01:00
    • JSS70: Summary: Wi-fi Security Protocols and Authentication Methods 00:01:00
    • JSS70: Introductory Lecture: Working with Tools and Methods of Malware Prevention, Detection and Removal 00:09:00
    • JSS70: Exercise 2: Task 1 – Use Backup and Restore (Windows 7) in Windows 10 00:04:00
    • JSS70: Summary: Working with Tools and Methods of Malware Prevention, Detection and Removal 00:01:00
    • JSS70: Exercise 1: Task 1 – Create a Sample Folder 00:01:00
    • JSS70: Exercise 1: Task 2 – View Default Share Permissions on the New Folder 00:00:45
    • JSS70: Exercise 1: Task 3 – Configure Share Permissions 00:02:00
    • JSS70: Exercise 1: Task 4 – Configure Advanced Share Permissions 00:03:00
    • JSS70: Exercise 1: Task 5 – Assign Remote Access Permissions 00:01:00
    • JSS70: Exercise 1: Task 6 – Determine Effective Permissions 00:02:00
    • JSS70: Exercise 2: Task 1 – Exploring a Shared folder and its Permissions 00:01:00
    • JSS70: Exercise 3: Task 1 – Disable Auto Login 00:01:00
    • JSS70: Exercise 3: Task 2 – Invoke Run As a feature 00:01:00
    • JSS70: Exercise 3: Task 3 – Invoke Run As using the shortcut menu 00:01:00
    • JSS70: Exercise 3: Task 4 – Create a Program Shortcut to use with Run as Feature 00:02:00
    • JSS70: Exercise 4: Task 1 – Examine the Workings of UAC 00:01:00
    • JSS70: Exercise 4: Task 2 – Change UAC Setting via Local Security Policy 00:02:00
    • JSS70: Exercise 4: Task 3 – Test User Account Control Prompt 00:01:00
    • JSS45: Project A | Skills Test 01:00:00
    • JSS45: IT Support | Fundamentals Part 1 | Project B Unlimited
    • JSS45: Next Course to Take Unlimited
"Hello everyone my self Ashish Sharma from NewZealnd. I have done my diploma in IT Technical support and currently working as a IT Helpdesk Administrator. My goal is to work toward to System Administrator or Cloud Administrator. Thank you Danish for those 4 days free IT support training videos on you tube which made my work very easier. You know what those free videos contents are very relevant to everyday tasks as IT Helpdesk person. Now looking forward to Advance my career so i have purchased Premium membership with Practice lab. Once again Thank you Danish and JSS Family."
Ashish Sharma
Premium Member
"Hello everyone. My name is Karen. Recently I got hired as an IT Technician. There is a lot to learn and there are a lot of projects. This has worked to my advantage as I am learning skills at a fast pace. I have my Associates Degree in Computer Networks and Systems. My goal is to work towards Network Administrator. Jobskillsshare has helped me learn and market my skills. I have premium membership and the practice labs are really good way to practice. Thank you Danish and Kevin for all the hardwork and sacrifice and setting up a website accessible and affordable for people like us that want to pursue a career in IT."
Karen M
Premium Member
"I have no certs and only a associates degree right now. When I landed my first role, I did not have my associates degree and the associates degree that I got back in December of 2021 did not really help me land this new role. IT has changed my life tremendously and only being 20 years old, I have a long road to travel, and it just goes up from here. If anyone thinks they can’t do it, you are wrong. The drive, passion, dedication, doing off the clock labs, will defiantly get you in the door or moved up to a higher position way faster. Thank you all and especially thank you to Danish (jobskillshare) and KevTech for providing all their content."
Brad Williams
Premium Member
"Hello everyone, Just wanted to say that I appreciate this community and the effort put into making each other better. Today I got offered a position as an “all around tech” Tier 1/2 Helpdesk (working with Windows Servers, Ubiquiti/UniFi, Fortinet, etc.) I’m excited as this is my first true IT job. They’re excited to bring me one and I love the team I met in my interview yesterday. Owner spoke to me directly and sees me as being a future leader and manager inside the company with a little technical growth and direction. Thanks again for all y’all do to give people real experience, as it helped me feel comfortable and confident in my interview."
Sam Hall
Community Member
"Since the day I came across this amazing and wonderful community. “The JSS Platform”. I have chosen the word ‘THE’ here, because I know this platform is the next big guy among numerous learning platforms out there. The way you guys selflessly put efforts for building not only careers but lives is beyond anything. I feel privileged to tell you guys that i got employed with a prominent IT company as IT technician (Tear 1-3) on a decent annual salary package. This community has equipped me with right set of skills and attitude. Thank you Danish and Kevtech for your mentor-ship. Haifa you are a rock-star. A huge credit also goes to the community members who work together to build the future."
Deepak Pandey
Community Member
"Today I accepted a generous offer for an IT Technician position in Brooklyn, NY! I am excited to be joining an in-house IT Team for a phenomenal distribution company. Cliches aside, no one said this was going to be easy! Career transitioning into IT from a completely different background was next to impossible until I found the communities of Jobskillshare and KevTech. The leadership, kindness, support, and encouragement offered by so many here is second to none. I was able to keep pushing, learning, growing, while remaining positively hopeful. The internship I completed with Danish, Kevin, Haifa, Steven, Hammy and Kevin at the helm helped me move from "book knowledge" to transferrable real-world IT skills. The work it took to create such an endeavor is nothing short of brilliant and amazing!!"
Meg
Premium Member

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